• Monitor client inventory in Machinfy and client systems. • Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system. • Enter, track, and follow up on tickets to ensure timely resolution for client production issues. • Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations. • Support the client invoicing and/or reconciliation processes. • Generate and transmit client reporting as required. • Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved. • Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams. • Set up new users for clients in Machinify’s systems. • Maintain system access requirements for client systems to perform inventory management work as necessary. • Perform QA and UAT efforts as necessary. • Other duties as assigned.

• Responsible for solving complex problems; design, configure, test and implement solutions for SAP FI, CO and FSCM. • Analyzes business needs, documents requirements and translates needs into functional, non-functional and/or technical specifications. • Performs analysis, and evaluates downstream business, systems, process, and/or organizational impacts. • Analyzes the process to be implemented, defines system requirements in terms of system capabilities and configures SAP. • Maintains a high level of functional competency regarding standard SAP FI and CO configuration and keeping current on SAP trends & future enhancements. • Collaborates with the development team in order to achieve desired end-results on complex problems by delivering scalable business process solutions. • Plans and assists with oversight of testing processes and activities including defect identification and resolution. • Develops or assists in the development of work plans, time schedules, project task items, and assists with estimating resource needs for analysts, developers, business user personnel, and consultants. • Advises business partners on the implications of standard or new SAP solutions that can be applied to a problem. • Identifies risks and issues, and seeks approval on complex matters.

• Architect Real-Time Monitoring • Performance Deep-Dives • Operational Excellence • Cross-Functional Engineering • Strategic Ideation

Requisition Number: 2358469 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum's EHR Services represents one of the fastest growing practices within Optum Insight's Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you'll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Optum seeks an Epic Patient Access Analyst with hands-on experience in EHR Services implementation and operation projects. They will manage integration teams, train best practices, and align with EHR Services to ensure successful project execution. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Provide Epic product function and build for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence - Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements - Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows - Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases - Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc. - Serve as a subject matter expert for Epic Patient Access modules and workflows - Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs - Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions - Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required - Configure and build visit types, work queues, registration forms, referral templates, and provider records - Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented - Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software - Work with trainers to develop and maintain application specific training curriculum and materials - Adhere to organization standards for system configuration and change control - Develop solid relationships with end user communities, customers and business partners - Attend, participate in, and contribute to meetings throughout the facility - Facilitate communication with stakeholders from initial requirements to final implementation - Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Active / current Epic certification in Cadence and/or Prelude - 3+ years healthcare experience - 2+ years of Direct client healthcare domain knowledge such in patient flow, scheduling, and referrals - 2+ years of Subject Matter Expertise (SME) in Epic Patient Access applications - 1+ years experience in an Epic analyst role with function and build experience Preferred Qualifications: - Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges - 4+ years of knowledge in policies and procedures related to the operational functions - 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills - Proficiency with MS Excel, Visio, PowerPoint and SharePoint Key Competencies: - Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities - In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications - Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams - Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills - Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems - Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.