Role Description We are seeking an experienced Epic Cadence Principal Trainer to support training and education initiatives related to Epic Cadence scheduling workflows and best practices. This role will be responsible for designing, developing, and delivering engaging learning experiences that support end-user adoption and workflow optimization. - Develop and deliver Epic Cadence training programs for end users - Create and maintain training materials, tip sheets, and workflow documentation - Translate complex scheduling workflows into easy-to-understand training content - Partner with operational and IT teams to support workflow optimization and user adoption - Support go-live, optimization, and ongoing training initiatives Qualifications - Bachelor’s degree and two (2) years of relevant experience in healthcare, IT, education, or training; or equivalent combination of education and experience - Epic Cadence Certification required - Strong understanding of patient scheduling workflows and Cadence functionality - Excellent presentation, communication, and organizational skills - Ability to document workflows and develop effective end-user training materials Requirements - Prior experience supporting Epic Cadence implementations or optimization projects - Experience in healthcare scheduling, patient access, or ambulatory operations - Exposure to additional Epic applications or integrated third-party systems - Experience developing e-learning or self-paced training content Benefits - 100% Remote Work – Work from anywhere in the U.S. - 100% Employer-Paid Medical Insurance - Annual $1,500 HSA Contribution - Generous Paid Time Off (PTO) - 403(b) Retirement Plan with Employer Contribution - Professional Development & Education Assistance - Mission-driven culture focused on community health

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors. • Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget. • Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners. • Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material. • Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value. • Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude. • Stay Innovative: Keep up-to-date with the latest educational trends and technology.

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors. • Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget. • Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners. • Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material. • Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value. • Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude. • Stay Innovative: Keep up-to-date with the latest educational trends and technology.

Role Description This opportunity is available only to current Internal Employment Security Department employees. This non-permanent position is eligible for full-time telework; it is mainly virtual, though there may be an occasional in-office meeting depending on business needs. This position is expected to last 12 months. The ideal candidate for the Technical Training Consultant position in the Leave and Care Division (LCD) is a skilled, adaptable training professional who excels at transforming complex technical systems into clear, engaging learning experiences. They bring strong knowledge of LCD’s CRM, external-facing portal, and the software applications essential to staff performance, and they are adept at helping both new and experienced employees build confidence and proficiency in these tools. They demonstrate expertise in instructional design—planning, developing, and delivering training through instructor-led sessions, train-the-trainer models, e-learning, and multimedia formats. They are thoughtful in assessing learner needs, tailoring content to diverse audiences, and ensuring training is both accurate and accessible. Beyond technical capability, the ideal candidate embodies the mission and values of the Leave and Care Division. They help instill a sense of purpose and passion in staff, fostering a positive learning culture grounded in patience, collaboration, and professionalism. They communicate clearly, build strong working relationships, and consistently model curiosity, empathy, and a commitment to continuous improvement. Qualifications - Option 1: Nine (9) years of experience developing and delivering trainings, including two years of experience related to technical IT training. - Option 2: Associate’s degree with focus on business, human resources, computer science, adult education or related field AND seven (7) years of experience developing and delivering training, including two years of experience related to technical IT training. - Option 3: Bachelor’s Degree with focus on business, human resources, computer science, adult education or related field AND five (5) years of experience developing and delivering training, including two years of experience related to technical IT training. - Option 4: Nine (9) years combination of education and relevant experience in one of the following areas: - Unemployment insurance claims processing IT systems - Paid Family and Medical Leave benefit, or employee-paid insurance benefit premiums collection and processing within IT systems - Delivering customer-focused employment and training services using IT systems - Developing and delivering training and training documentation for IT systems - Developing human resources training courses within IT systems Requirements - Project Management Expertise: Ability to oversee and implement training initiatives. - Content Development Expertise: Ability to create instructional materials for various formats. - Multimedia Training Skills: Proficiency in utilizing diverse learning tools. - Process Improvement Expertise: Ability to refine and enhance training methodologies. - Consultation and Advisory Skills: Ability to provide technical training recommendations. - Strategic Training Planning: Proficiency in aligning training initiatives with organizational goals. - Innovation Implementation Skills: Proficiency in applying cutting-edge solutions to training programs. Preferred Qualifications - Experience facilitating training for adult learners in a remote work environment. - Experience using eLearning development software like Articulate, Camtasia, etc. - Knowledge and experience with applying Adult Learning Theory and Social Learning Theory in educational environments. Special Requirements/Conditions of Employment - Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check. Supplemental Information Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All: We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. This Organization Participates in E-Verify