Role Description We are seeking an experienced Epic Cadence Principal Trainer to support training and education initiatives related to Epic Cadence scheduling workflows and best practices. This role will be responsible for designing, developing, and delivering engaging learning experiences that support end-user adoption and workflow optimization. - Develop and deliver Epic Cadence training programs for end users - Create and maintain training materials, tip sheets, and workflow documentation - Translate complex scheduling workflows into easy-to-understand training content - Partner with operational and IT teams to support workflow optimization and user adoption - Support go-live, optimization, and ongoing training initiatives Qualifications - Bachelor’s degree and two (2) years of relevant experience in healthcare, IT, education, or training; or equivalent combination of education and experience - Epic Cadence Certification required - Strong understanding of patient scheduling workflows and Cadence functionality - Excellent presentation, communication, and organizational skills - Ability to document workflows and develop effective end-user training materials Requirements - Prior experience supporting Epic Cadence implementations or optimization projects - Experience in healthcare scheduling, patient access, or ambulatory operations - Exposure to additional Epic applications or integrated third-party systems - Experience developing e-learning or self-paced training content Benefits - 100% Remote Work – Work from anywhere in the U.S. - 100% Employer-Paid Medical Insurance - Annual $1,500 HSA Contribution - Generous Paid Time Off (PTO) - 403(b) Retirement Plan with Employer Contribution - Professional Development & Education Assistance - Mission-driven culture focused on community health

Role Description The ideal candidate for this position will have broad experience in the residential HVAC and water heating industries. The candidate would have a full understanding of residential HVAC heating and cooling concepts and experience presenting those to technical audiences. This person must also understand troubleshooting products and the proper installation of associated equipment. Essential attributes include excellent communication and interpersonal skills with an ability to multitask and remain focused in high-pressure situations. In addition, the candidate must be self-motivated and able to work independently including in critical areas requiring the exercise of discretion and independent judgment. If you are someone who likes to meet new people and build lasting relationships, you will have a great advantage. - Conduct various levels and types of internal and external technical training, including sales and technical training programs involving Navien products. - Use discretion and independent judgment to evaluate and determine training objectives. - Write and develop training programs that support Navien’s business operations. - Modify existing training programs as needed, including outlines, text, handouts, tests, and design exercises. - Train on safety, installation, programming, maintenance, troubleshooting, and repair of Navien products. - Be familiar with industry standards and common practices within the HVAC and water heating/hydronics industry. - Perform a variety of tasks during occasional non-training periods, including field inspections and technical site visits. - Interact with internal department leaders and staff as necessary to support business operations. - Review technical documents for content and accuracy, providing input and direction. - Document weekly responsibilities through required sales and training reports, expense reports, emails, and phone calls. - Coordinate with training and sales managers regarding operational matters, including scheduling trainings and travel. - Travel approximately 70% of the time to trade shows, meetings, or other events as needed. Qualifications - High School Diploma or equivalent (GED); college coursework or AS/BS degree in related field preferred. - Experience developing NATE qualifying training materials and managing training submittals. - Experience training residential HVAC products with an emphasis on installation and troubleshooting. - Capable of using good judgment and discretion when exposed to confidential information. - Excellent interpersonal skills, writing ability, computer skills, and organizational skills. - Understand and apply standard levels of learning measurement and evaluation. - Understand and apply best practices methodologies of instructional design. - Knowledge of principles and methods of adult education and presentation techniques. Requirements - Previous residential HVAC instructor experience preferred with 2-4 years of experience in the field or in a related area. - Ability to articulate problems and solutions concisely to all levels of customers. - Relies on experience and independent judgment to plan and accomplish goals. - Strong presentation/public speaking skills and strong customer service skills. - Able to communicate effectively and present to small, medium, and large audiences. - Proficiency with Microsoft Office products. - Experience using popular web-based training tools such as ZOOM. - Create an evaluation process to measure student performance through written and hands-on assessments. - Experience and competence in using hand tools and test equipment relevant to specific products and the HVAC industry. - Collaborate with Marketing and Product Management to ensure all trainings support brand requirements. - Ability to lift and carry 30 lbs. – 50 lbs. - Ability to teach/instruct adults in an enthusiastic and engaging manner. - Clear motor vehicle record. Benefits - PPO Medical, Dental, Ortho, Vision, Rx, LTD, and Life Insurance. - Employee-only premium covered at 100%. - Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance. - Pre-Tax Flex Spending Accounts: Health and/or Dependent Care. - 11.5 Paid Holidays per calendar year. - Paid Community Involvement Volunteer Day. - 401K Plan, 100% match on employee’s contribution, up to 5%. - Employee discounts on Navien products. - Discount Tickets – hotels, amusement parks, sports events. - Car and Phone allowance.

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors. • Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget. • Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners. • Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material. • Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value. • Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude. • Stay Innovative: Keep up-to-date with the latest educational trends and technology.

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors. • Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget. • Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners. • Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material. • Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value. • Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude. • Stay Innovative: Keep up-to-date with the latest educational trends and technology.