Role Description Minno is hiring a Director of Member Support to build and scale a high-performing support operation that delivers fast, reliable, and high-quality experiences to our members. This leader will own the full support ecosystem—team, tools, workflows, and performance—ensuring that every interaction reflects Minno’s commitment to serving Christian families with excellence and care. This is a hands-on operator role. You will design and optimize our support systems (Zendesk), establish clear service standards, and build a team capable of delivering consistent results as we scale. You will also serve as the voice of the member within the organization, translating support data and trends into actionable insights that improve product, reduce friction, and strengthen retention. This role reports to the Chief Product Officer and starts with a small team, with responsibility to scale over time. Impact and Opportunity Joining Minno as the Director of Member Support means stepping into a critical leadership role where you will define and scale how families experience support at every stage of their journey. You will: - Impact Lives: Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to God. - Empower a Mission-Driven Team: Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno’s mission. - Shape Industry Standards: Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with a compassionate human touch. - Build from the Ground Up: Design and implement foundational processes and systems, scaling them to support Minno’s rapid growth while maintaining high service quality. - Lead Cultural Change: Instill a customer-first mindset across Minno, ensuring all teams prioritize and consider member needs in their work. Key Responsibilities - Leadership and Management: Lead and manage the Member Support team, fostering high performance and adherence to company standards. Develop training programs to maintain a culture of continuous improvement. - Operational Excellence: Implement and optimize customer service technologies (e.g., Zendesk) to streamline workflows and maintain top-tier service metrics. - Scalability and Growth: Build and execute a scalable support plan, including hiring and onboarding new team members. Pilot innovative support models to enhance capabilities. - Data and Reporting: Track and analyze support data, identifying trends and actionable insights for process improvements. Regularly report on performance metrics to senior leadership. - Champion Member Needs: Serve as a bridge between our members and internal teams, providing feedback and recommendations that enhance user experience and product offerings. Ideal Industry Background - Consumer-Facing Tech Startups: Experience in tech startups or growth-stage companies that provide subscription-based or digital services, ensuring familiarity with lean operations, scalability, and customer-centric practices. - Children’s Media and Educational Technology (EdTech): Background in companies that focus on children’s programming, family engagement, or educational tools (e.g., PBS Kids, LeapFrog, ClassDojo). - Direct-to-Consumer SaaS and Subscription Services: Familiarity with businesses that operate on a subscription model, understanding customer lifecycle management, retention strategies, and member support processes. - Customer Experience: Companies or roles focused on customer service where maintaining a seamless customer journey is key. Preferred Experience - Startup or Growth-Stage Exposure: Experience in environments with limited resources and fast decision-making to ensure adaptability. - Team Leadership: 3-5 years in a customer-facing role with success in managing and scaling teams. - Operational Scaling: Proven ability to build and scale support teams and processes. - Technology Implementation: Hands-on experience with customer service platforms like Zendesk. - Innovative Support Models: Familiarity with piloting unique staffing solutions, such as utilizing remote workforces and agentic AI. - Cross-functional collaboration: Ability to work with marketing, product, and content teams to align support strategies. Skills - Customer Focus: Deep commitment to delivering exceptional member experiences. - Optimizes Work Processes: Ability to design efficient, scalable systems. - Ensures Accountability: Holds self and team to high performance standards. - Builds Effective Teams: Recruits, develops, and leads strong teams. - Tech Savvy: Comfortable with support tools, automation, and reporting systems. - Decision Quality: Makes sound tradeoffs under pressure. - Communicates Effectively: Shares insights clearly across the organization. - Drives Results: Delivers measurable outcomes in fast-paced environments. Key Performance Indicators - Customer Satisfaction Score (CSAT) - First Response Time - Average Resolution Time - SLA Adherence Rate - Contact Rate per Member - Team Productivity (quality-adjusted) - Support Insights Delivered (and impact on the business) Our Values - Biased towards Action: We take the initiative and make decisions quickly. - Curious, not Content: We are eager to learn and innovate. - Grit & Resilience: We persevere and follow through on our commitments. - Rigorous Intentionality: We pay attention to details and understand the "why" behind our work. - Think like Owners: We are resourceful and take wise risks. - Mutual Blessing: We operate generously on behalf of others. - Trust Builders: We gain confidence through honesty, integrity, and authenticity. - Adapt & Flex: We operate effectively in uncertain situations. Location Nashville, TN preferred. Open to remote for the right candidate. Compensation & Benefits - Competitive base salary commensurate with experience - Performance-based bonus - Equity package - Comprehensive benefits - Professional development opportunities, including key industry conferences and leadership development programs Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics. To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values. Join us in building something that matters — and helping millions of kids and families experience Jesus every day.

• The Regional Director Visual Merchandise is responsible for elevating and executing the brand’s visual merchandising strategy across a Region of stores. • Ensure all visual standards, corporate initiatives, and brand storytelling are consistently delivered to the highest standard. • Partner cross-functionally to drive sales, enhance the client experience, and bring the brand to life through compelling visual execution. • Lead the visual direction that supports business growth while maintaining luxury brand standards. • Act as the brand steward for a designated fleet of stores, ensuring consistency in visual standards and storytelling. • Partner closely with the corporate Visual team, Regional SVP, and cross-functional partners. • Collaborate with Store Planning, Merchandising, Regional Operations, and Store Leadership to align on business priorities and execution. • Ensure all visual directives are executed with precision, timeliness, and brand integrity. • Provide in-store coaching and feedback to develop visual talent and elevate execution standards. • Identify and develop high-potential talent, contributing to succession planning and internal mobility. • Manage and prioritize workload across multiple locations, balancing strategic initiatives and daily execution. • Partner with leadership to identify budget needs for windows, interiors, seasonal campaigns, and events. • Drive visual strategies that support sales performance, client experience, and product storytelling. • Act as a liaison between stores and corporate partners to ensure alignment on floor moves and merchandising strategies. • Participate in regional and corporate calls, contributing insights and recommendations based on store performance. • Support special projects, events, and initiatives as needed.

Role Description This NON-PAID philanthropic board member would be our Board Financial Executive. This position is purely philanthropic and is for an executive who wants to give back and likely has experienced the cancer journey with a friend or loved one. Nonprofit board members give of their time, talent, and treasure. We have a "working board," meaning our board members are involved in our operations, donating an average of 5 hours per week. We do have a donation requirement because our funders (including grant foundations) require that our board be donors to the organization before they will provide grants. This financial services board member will have experience in wealth planning, asset management, hedge funds, and investments, and has been actively involved in wealth management and growth. He/she will want the social impact of serving on a board that changes the trajectory of the lives of families impacted by cancer and wants to help them. The ideal board member will come with a wealth of information on how to positively impact people of means who wish to direct their giving to a worthwhile organization. In addition, they will know others in their field with whom they can share our mission and vision to help families with children battling cancer. Qualifications - Financial Planning required - Fundraising required - Financial Services required - Financial Management required - Budgeting required - Budget Management required Requirements - Understand and be experienced in financial matters. Experience in nonprofit organizations is a plus. - Serve on the finance committee and help with financial issues that may include developing budgets, bookkeeping, development of the IRS 990 once a year. - Work with the chief executive and treasurer to ensure that appropriate financial reports are made available to the board on a timely basis. - Assist the chief executive and treasurer in preparing the annual budget and presenting the budget to the board for approval. - Work with CEO to develop project budgets for grant applications. - Help identify major donor prospects. - Be a champion for Here to Serve with potential donors. - Ensure development and board review of financial policies and procedures. - Help with fundraising with people of means who have familiarity with cancer and believe in helping families navigate cancer. - Board members must be local to the Los Angeles metro. We are actually located in Monrovia, San Gabriel Valley. Most work will be remote, as will be board meetings, which are conducted online. Key Experience - Experience in QuickBooks Bookkeeping, Budgeting, Projections, Finance, Fundraising, Lead Prospecting Potential Donors, Reporting, 990 preparations, and Board Financial Reports. - In the required experience section, where we ask for 5-10 years, this refers to your job experience, not experience as a board member. Benefits - Helping Those in Need - Give Back - Improve Our Community - Supporting Cancer Families in the Home - Be Blessed by Blessing Others - Flexible schedule Company Description Here to Serve (www.HereToServe.org), a 501 (c) (3) charity, provides coordinated non-medical support programs and resources for the parent(s) with children battling cancer from the point of diagnosis throughout treatment. 60% of the cancer journey happens in the home without coordinated support. Here to Serve fills this healthcare gap. A child or young parent’s cancer diagnosis is a life-altering “journey.” For that reason, the care and support of families is required to prevent caregivers from losing their health, home, and job, and from entering bankruptcy. Therefore, we provide non-medical home services to meet the daily living needs of families and caregivers navigating cancer. Cancer is not only research and hospitals, but it is also the JOURNEY! Of the billions of dollars donated to cancer, only .001% goes to families with children battling cancer! Flexible work from home options available.

Role Description We're hiring a Business Development Director who can do both halves of the job: source and close new business, and grow the accounts we already have. You'll own Devoted's BD function across PC, console, mobile, and live-service — from first outreach through delivery and renewal. Reporting directly to the CEO, you'll be the operator who makes pipeline, retention, and account growth predictable instead of dependent on the CEO's calendar. This is not a hunter-handoff role. You'll stay close to your accounts after signing, partner with production when issues come up, and be the operator clients trust to tell them the truth. It's also not a relationship-manager role. You'll have a personal lead-generation pipeline and you'll be measured on new logos sourced as well as existing accounts grown. We need both motions in one operator. Key Responsibilities - New business and pipeline - Develop and implement Devoted's business development strategy. - Identify market trends, evaluate opportunities, and assess competitor activity — and adjust the strategy quarterly based on what you're seeing. - Identify and pursue new business opportunities, partnerships, and strategic alliances to expand Devoted's client base. - Build your own lead-generation pipeline — outbound, network, events — alongside developing existing relationships. - Run the full deal cycle: discovery, scoping with production, proposal, negotiation, and close. - Collaborate with the production team to identify and shape opportunities that play to Devoted's capabilities and expertise. - Account growth and retention - Set quarterly growth targets for current accounts — and meet them. - Maintain client satisfaction at 8/10 or higher across the portfolio. - Build and nurture strong relationships with clients at every level — operational, senior, and strategic. - Support the CEO with account retention and management strategies for the largest accounts. - Continuously assess and evaluate the effectiveness of business development strategies and initiatives, recommending improvements and adjustments as needed. - Client liaison and contract - Be the client's primary point of contact when production issues come up — ensuring both parties focus on finding the best solution rather than placing blame. - Negotiate and finalize contracts and agreements with clients, partners, and vendors to ensure favorable terms and mutually beneficial relationships. - Support legal and finance with any questions on contracts and invoicing for current accounts. - Operating discipline - Be an evangelist of CRM excellence: prepare weekly plans and report on current and prospective client communication. - Prepare regular status reports including activity, closings, follow-up, and adherence to goals. - Participate in networking events, conferences, and industry shows — represent Devoted, bring back leads and intelligence. - If we open headcount to support growth, hire and mentor support staff (Lead Generation Managers, BD Managers). Qualifications - 7+ years in business development, sales, or partnerships in the games industry, with a track record of revenue ownership at the Director level. - Platform-agnostic experience — you've sold or grown accounts across PC, console, and mobile. - Demonstrable personal lead generation: you've built outbound discipline and converted at the top of the funnel, not just managed inbound. - Account growth track record: existing accounts that grew quarter-over-quarter under your ownership, with measurable numbers behind it. - Real contract negotiation experience on commercial terms — pricing, scope, IP, payment terms, indemnity. - Strong commercial fluency: you understand margin, you know what a scope change costs, and you can read a project P&L. - CRM discipline: HubSpot, Salesforce, or comparable — used as an operating tool, not a reporting chore. - Outstanding relationship management and interpersonal skills — caring team player who engages effectively across all levels of management, staff, and clients. - Excellent presentation, written, and spoken English — comfortable in front of senior client stakeholders and on stage at industry events. - Strong analytical and project management skills — able to juggle multiple deals and accounts, prioritize ruthlessly, and meet tight deadlines without losing the detail. - Genuine knowledge of and passion for video games and the broader games ecosystem — engines, platforms, business models, who's hot and who's fading. - Calm under pressure, organized, accountable. World-class quality is the only acceptable standard. Nice to Have - Experience selling co-development, porting, art services, or other game services (vs. only IP licensing or publishing). - Existing personal network across publishers, platform holders, and mid-to-large independent studios in North America and Europe. - Experience hiring and mentoring junior BD or lead-gen staff. - Conference circuit familiarity: GDC, Gamescom, Devcom, regional summits. - Familiarity with advanced research tools and resources for prospecting and intelligence. Benefits - 26 days leave throughout the year (accrued with tenure and company downtime during holiday periods). - Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners. - Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours. - A chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally. Company Description Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry. We collaborate across time zones to support projects on all major platforms, engines and styles - from AAA titles to emerging technologies. Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. We are proud to be the development partner of choice for industry leaders such as: - Epic - Xbox - Meta - Obsidian Entertainment - Riot - Gearbox Software