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Senior Content Designer – Conversational

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteSeniorTeam 10,001+Since 1961H1B SponsorCompany SiteLinkedIn

Location

California + 3 moreAll locations: California | Illinois | Montana | South Dakota

Posted

23 days ago

Salary

$78.4K - $107.8K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Content Designer – Conversational

Humana

• Define, create and manage content for IVA and IVR experiences • Create content strategies and collaborate on information architecture, systems of words, content types and voice and tone • Collaborate with other UX experts on content organization, navigation, site maps and information architecture • Audit and inventory content to identify gaps in quality, compliance, standards and branding • Refine conversational content based on user feedback, analytics and testing • Maintain Humana digital content guidelines, standards, tools and processes

Job Requirements

  • Bachelor's Degree in Design, Communications, English, Journalism or similar field
  • At least 5+ years of content design, content strategy and UX writing experience
  • Proven track record of designing accessible, scalable and user-centered content conversational experiences
  • Advanced organizational skills with attention to detail
  • Excellent verbal, written and presentation skills
  • Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
  • Portfolio is required with application and resume

Benefits

  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • many other opportunities

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