• Desenho e evolução de **arquitetura Genesys Cloud CX** (voz, digital e omnichannel) • Implantação e configuração de **URA/IVR, filas, roteamento e campanhas inbound/outbound** • Definição e implementação de **regras de negócio e fluxos de atendimento** • Administração de **usuários, perfis, permissões, skills e escalas (schedules)** • Integração com sistemas terceiros (**CRM, ERP, BI**) via **APIs, Data Actions e Web Services** • Configuração e troubleshooting de **telefonia (SIP, trunks, DID, BYOC)** • Atuação em **suporte N2/N3**, análise de incidentes e problemas (RCA) • Monitoramento de **SLAs, KPIs e QoS**, com foco em melhoria contínua • Apoio em testes, homologações, migrações e rollout de novas funcionalidades • Elaboração de **documentação técnica** e handover para times operacionais • Interface com áreas de negócio, TI, segurança e fornecedores

• Technischer Service und Support für Kunden im Projekt‑ und Betriebsumfeld • Analyse und Bearbeitung komplexer Supportfälle (2nd/3rd Level) • Arbeiten mit relationalen Datenbanken mittels SQL • Erstellung und Analyse von Reports mit Crystal Reports oder Entwicklung und Betreuung von APIs / Schnittstellen • Management und Koordination von Kunden‑Eskalationen • Zusammenarbeit mit internen Teams (Entwicklung, Projekt, Betrieb)

Role Description The consultant will be reporting to the Statistics Specialist, and will be supported by Programme Associate who will be the point of contact on the contract and payment issues. - Conduct data analysis for Progress of the World’s Women 2026 report - Conduct and contribute advanced quantitative analysis using environmental, economic, labour and financing datasets - Design and execute statistical modelling work on gender and climate change - Analyze and synthesize datasets relevant to green jobs and just transitions, carbon emissions accounting, climate vulnerability, environmental degradation, climate finance, loss and damage financing - Lead on the preparation of statistical annexes, including technical notes, definitions, methodological notes, statistical references - Translate complex data into accessible formats for non-technical audiences through strong data visualization and narrative framing - Craft text for high-impact communications assets including data cards, social media content, key messages and data visualizations - Contribute substantive inputs, research and analysis for Progress of the World’s Women 2026 report - Spearhead background cross-national and country specific research, including literature reviews related to gender and climate change - Author and sharpen analytical inputs across report chapters, including original statistical analysis, ensuring findings are rigorously grounded, clearly argued and accessible to a broad readership - Strengthen report quality through meticulous technical review – interrogating data, stress-testing analytical claims, scrutinizing draft chapters and flagging inconsistencies across sections, including, if possible, proof-reading of translated text in languages other than English - Collaborate with the Research and Data team to develop and finalise assets related to the report, including data cards, social media assets and finalization of key messages - Provide any other data and statistics related support for these key areas of work, as requested by supervisor. Qualifications - Master’s degree in statistics, gender and statistics, economics or other social science fields including environmental economics - A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree Requirements - A minimum of 5 years of work experience in the field of gender statistics at the national and/or international level with a focus on climate change - Professional or academic experience on the analysis of household-based survey data and other forms of microdata - Experience drafting statistics-based research and related reports - Experience providing capacity building support, preferably in the context of gender statistics - Experience preparing data visualization products, including graphs, infographics and factsheets - Experience working with non-conventional data sources, including geospatial information or big data is an asset - Experience supporting national policy makers on data use for evidence-based decision-making is an asset Company Description UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. - Placing women’s rights at the center of all its efforts, UN Women leads and coordinates United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. - The Policy Division develops and implements the UN Women corporate programme of work on analysis, research and knowledge management that provides the evidence base for the advice and guidance UN Women provides to development practitioners. - The Research and Data Section in the Policy Division is responsible for leading UN Women’s research and data agenda.

Role Description An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. - Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. - Applies Oracle methodology, company procedures, and leading practices. - Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. - May act as the team lead on projects. - Effectively consults with management of customer organizations. - Participates in business development activities. - Develops and configures detailed solutions for moderately complex projects. - Leads end-to-end implementation and post-go-live support for Oracle Financial Services FCCM solutions. - Collaborates directly with client stakeholders to conduct requirements gathering, perform gap analysis, and translate business requirements into technical specifications. - Builds and customizes user interface screens using Oracle’s OJET Framework and OFSAA Forms Framework (v8.1.2), ensuring alignment with regulatory workflows and user experience standards. - Designs and implements PMF (Process Management Framework) workflows, including task orchestration, rule definitions, gateways, and pre-rule configurations to support Enterprise Case Management (ECM) and Regulatory Reporting (CRR, US-SAR). - Develops backend logic using Oracle SQL/PL/SQL, including stored procedures, functions, packages, and views to support user interface actions and compliance reporting. - Creates and manages database objects that connect UI components to backend FCCM processes, supporting seamless case management and regulatory submissions. - Troubleshoots and resolves data quality and performance issues, works across data transformation pipelines and runtime rule frameworks. - Provides production support post-deployment, including bug fixes, enhancements, user training, and documentation handoff. - Collaborates with global Oracle teams and external clients on the delivery and customization of FCCM applications, drives compliance solutions tailored to regional and international regulatory requirements. - May telecommute. - May work at various unanticipated locations throughout U.S. (25% travel). Qualifications - Bachelor’s degree in Computer Science, Engineering or related field. - 2 years of experience in the job offered or in a Principal Consultant-related occupation. Requirements - Hands-on experience with Oracle FCCM Enterprise Case Management (ECM) application, including case creation, investigation workflows, and regulatory reporting integration. - Proficiency in PL/SQL and Oracle relational databases, with ability to write and optimize stored procedures, functions, and packages. - Strong expertise in PMF (Process Management Framework) configuration—gateways, pre/post rule logic, and workflow routing within the OFSAA/OJET ecosystem. - Experience customizing OFSAA Forms Framework and OJET-based UI screens, including data binding with database components. - Familiarity with data ingestion and transformation logic, especially in compliance use cases (e.g., alerts → cases → SAR submissions). - Deep understanding of AML, KYC, CTR, and SAR processes and how they are operationalized in ECM/CRR applications. - Experience applying automation and analytics to optimize alert handling, reduce false positives, and improve case resolution timelines. - Strong communication and documentation skills to interface with business stakeholders, compliance officers, and technical teams. - Familiarity with ETL/data integration pipelines and validation processes for regulatory data. - Ability to configure or enhance compliance reporting templates and case management workflows. - Exposure to cloud deployment models for enterprise financial software. - Experience working in Agile or iterative product development teams, with focus on collaborative design, sprint-based delivery, and continuous improvement. Benefits - Competitive benefits that support our people with flexible medical, life insurance, and retirement options. - Encouragement for employees to give back to their communities through volunteer programs.