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Empower AI (formerly NCI) elevates public sector teams with the power of AI, to ensure America’s missions are met.
Journeyman Business Process Analyst
Location
United States
Posted
22 days ago
Salary
0
Seniority
Mid Level
Job Description
Journeyman Business Process Analyst
Empower AI
• Provide technical assistance to computer users • Answer questions or resolve computer problems for clients • Perform a variety of clerical and administrative duties pertaining to remote assistance • Reply to trouble tickets to resolve user problems • Provide expert technical assistance through phone, email, and instant message
Job Requirements
- Public Trust Clearance by start date
- ITILv4 Foundation Training and Certification (within 120 days after hire)
- Comprehensive knowledge across key tasks and high impact assignments
- Ability to plan and lead major technology assignments
- Proven ability to work independently in a full and/or partial remote environment with limited supervision
- Ability to communicate effectively with all levels of staff as well as clients
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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