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Empower AI logo
Empower AI

Empower AI (formerly NCI) elevates public sector teams with the power of AI, to ensure America’s missions are met.

Journeyman Business Process Analyst

Business AnalystBusiness AnalystFull TimeRemoteMid LevelTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Journeyman Business Process Analyst

Empower AI

• Provide technical assistance to computer users • Answer questions or resolve computer problems for clients • Perform a variety of clerical and administrative duties pertaining to remote assistance • Reply to trouble tickets to resolve user problems • Provide expert technical assistance through phone, email, and instant message

Job Requirements

  • Public Trust Clearance by start date
  • ITILv4 Foundation Training and Certification (within 120 days after hire)
  • Comprehensive knowledge across key tasks and high impact assignments
  • Ability to plan and lead major technology assignments
  • Proven ability to work independently in a full and/or partial remote environment with limited supervision
  • Ability to communicate effectively with all levels of staff as well as clients

Benefits

  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

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