• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders. • Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups. • Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies. • Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories. • Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities. • Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation. • Perform system configuration aligned to approved requirements and Accela best practices. • Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies. • Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood. • Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations. • Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making. • Support testing and validation activities including UAT planning, defect triage, and resolution coordination. • Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

Role Description As a Weekend Care Advisor, you will be the operational backbone ensuring a seamless member experience during off-hours, weekends, and holidays. This is primarily a backend operations role with customer-facing responsibilities, focused on executing the numerous detailed tasks required to move members through the Ezra screening process efficiently. - Drive process improvement, automation initiatives, and operational excellence. - Serve as a key contributor to product development through frontline insights. - Be the main point of contact for Ezra members throughout their journey on weekends, holidays, and after hours. - Work closely with the Clinical team and partner facilities to ensure all operational requirements are met for an exceptional member experience. - Orchestrate the complex workflow between clinical teams and scanning sites. - Proactively identify bottlenecks and implement solutions that enhance both efficiency and member satisfaction. Key Responsibilities - Execute and manage all backend operational tasks required to move members through the imaging team process efficiently during weekends, holidays, and evening hours. - Partner with sites to ensure weekend members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly. - Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery. - Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction. - Serve as the main point of contact for imaging members during off-hours, weekends, and holidays. - Proactively contact members to secure any missing medical information before their scan appointment. - Act as the weekend liaison for any site issues that arise, facilitating quick and effective resolution. - Work closely with the clinical team to ensure seamless handoffs and information flow. - Contribute to product development by identifying opportunities for improvements and reporting issues encountered during weekend, holiday, and after-hours operations. Qualifications - 1-5 years in a customer service and operations role. - Must be available to work weekends (Saturday and Sunday) and flexible to work holidays and evening hours as needed. - Bachelor’s or Higher. - Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately. - Excellent customer service and communication skills. - Highly empathetic and able to understand and respond to the needs of customers. - Detail-oriented with excellent organizational and time-management abilities. - Analytical mindset with demonstrated ability to identify inefficiencies and propose solutions. - Comfortable with technology and able to quickly learn new systems and processes. - Ability to work independently and make sound decisions during off-hours with minimal supervision. - Familiarity with a medical environment is a plus. Schedule & Availability - Core Hours: Weekends (Saturday and Sunday). - Additional Availability: Evenings, holidays, and coverage during team absences. - Flexibility Required: Must be able to adjust schedule based on business needs and member demand. Benefits - Competitive Pay. - Flexible Part-Time Schedule: Perfect for those seeking work-life balance with weekend availability. - A culture that emphasizes continuous learning and personal growth. - Autonomous work environment with the satisfaction of being the go-to person for member support during off-hours. - Opportunity to transition into a full-time position as the company grows.

• Consultor especializado en Inteligencia Artificial aplicada al ciclo de vida de desarrollo de software (SDLC) • Enfocado en transformar procesos tradicionales hacia un modelo ágil integrado con IA • Optimizando desarrollo, pruebas, seguridad y despliegue

Role Description We are looking for a Functional Consultant who enjoys working with complex financial processes, guiding customers through digital transformation, and driving workflow efficiency. - Work directly with customers to understand their business requirements and help them optimize financial workflows through the spend-management platform. - Analyze customer data and provide actionable recommendations to enhance automation and process efficiency. - Configure system modules based on best practices and project needs. - Educate customers on newly released features and explain their business impact. - Support testing cycles, user adoption, and go-live phases. - Collaborate with a global Professional Services team (consultants, PMs, solution experts). - Manage multiple tasks in parallel with strong ownership and organizational skills. Qualifications - Experience working with cloud-based / SaaS systems. - Background in Spend Management, Source-to-Pay, Purchase-to-Pay, or similar finance-related workflows. - Strong communication skills and a structured, analytical work style. - Ability to manage multiple stakeholders and deliver high-quality outcomes. - Experience in consulting, finance, or accounting roles. - Bachelor’s degree in Business, Finance, IT, or similar field. - Fluency in English (mandatory for customer-facing interactions). Requirements - Experience with ERP systems such as Oracle NetSuite, SAP, Microsoft Dynamics AX/F&O, NAV/Business Central, or Infor M3. - Familiarity with Power BI or other business intelligence/reporting tools. Benefits - Fully remote work with hardware provided. - Global team experience with clients in North America. - Competitive USD compensation. - Training and learning stipends. - Paid Time Off (vacation, personal, study). - A culture that values autonomy, purpose, and human connection.