• The Disability Management Administrator is responsible for the day-to-day oversight of the Workers’ Compensation Program and oversees the third-party administrators' management of Telecare's workers’ compensation claims. • The Disability Management Administrator works closely with HR, Leadership and Staff to provide training, claim reporting guidance, and claim status updates. • The Disability Management Administrator interprets Labor Code regulations and the appropriate application for occupational injuries/illnesses. • Assists with the development, implementation, and maintenance of initiatives, strategies, training, and education programs to control the costs of Telecare's Workers' Compensation program.

• Support the Contracts Management Team in the drafting, redlining, and administrative execution of agreements. • Adhere to compliance measures for contract organization and data integrity within the Salesforce environment. • Support the team by executing tasks in the Conga CPQ and CLM systems to ensure a smooth sales-to-signature workflow. • Assist in tracking and categorizing executed documents to maintain a 'source of truth' database.

• Develop and evolve monitoring infrastructure for high-load production systems; • Design and improve observability solutions for internal services and customer-facing products; • Build and maintain Grafana dashboards, uptime monitoring, and alerting systems; • Develop and optimize monitoring integrations using Elasticsearch and related technologies; • Improve incident detection and monitoring reliability across distributed infrastructure; • Support and troubleshoot monitoring infrastructure issues; • Collaborate closely with Infrastructure, DevOps, and Engineering teams; • Participate in architectural and technical discussions related to monitoring and observability.

Role Description Our client provides dental services to nursing homes and long-term care facilities. They are seeking a highly motivated Patient Services Coordinator to act as the primary liaison between dental teams and patients, ensuring seamless communication and exceptional patient care. This fully remote, full-time role is ideal for professionals who are empathetic, patient, communicative, and analytical. The successful candidate will be responsible for managing high volumes of patient interactions, maintaining accurate records, and following established processes to support patient satisfaction. This role offers opportunities for career growth, skill development, and long-term progression within the client's operations. Candidates will gain valuable experience working with U.S.-based healthcare teams and build expertise in patient service coordination and healthcare administration. Please Note: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote. Key Responsibilities - Manage a high volume of patient communications across phone, email, and other channels. - Serve as the primary liaison between patients and dental professionals, ensuring clear, effective, and timely communication. - Respond to patient inquiries, provide service information, and assist with scheduling requests. - Assess patient needs and deliver appropriate solutions to ensure satisfaction and a positive experience. - Maintain detailed and accurate records of all patient interactions in line with established communication procedures, policies, and guidelines. - Provide empathetic, patient-centered, and professional support across all interactions. - Prioritize and manage multiple tasks simultaneously while consistently upholding high service standards. - Escalate complex or urgent issues appropriately to ensure timely and effective resolution. - Collaborate closely with internal teams to ensure smooth and consistent service delivery. - Use initiative to anticipate patient needs, establish efficient workflows, and maintain strong organization in a fully remote environment. Qualifications - Previous experience in customer service, client support, or a call centre environment. - Experience in healthcare, medical administration, dental services, or patient coordination is highly advantageous. - Strong phone handling, active listening, and communication skills, both verbal and written. - Analytical mindset with solid problem-solving abilities to assess and respond to patient needs effectively. - Highly organized, detail-oriented, and capable of managing multiple priorities efficiently. - Ability to work independently in a fully remote setting and self-manage with minimal supervision. - Proficient in Microsoft Office (Word, Excel, Outlook) and standard email systems. - Familiarity with healthcare or patient management software is advantageous but not essential. - Professional demeanor with a strong sense of empathy, patience, and excellent interpersonal skills. If you have not been contacted within 14 working days, please consider your application unsuccessful.