Role Description Are you seasoned in supervising a team comprising of at least five members? If you are eager to tackle a new leadership role that emphasizes crafting an outstanding patient experience, and if you have a knack for inspiring team members to surpass their goals, our Patient Ambassador Center Supervisor vacancy could be your next professional leap! The role entails managing a group of Patient Ambassadors (PAs), evaluating their performance, and offering precise, constructive, and encouraging feedback to enhance their effectiveness. - Develop realistic yet challenging objectives for both individuals and the team. - Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their success. - Address inquiries, offer direction and feedback, and position each team member for achievement. - Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with quality benchmarks and positive patient experience. - Assess and participate in the execution of performance management for team members. - Compile and present monthly, quarterly, and yearly reports on results and team member performance to management. - Uphold strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies. - Review email and Teams written correspondence. - Collaborate with peers on initiatives and creative ideas for growth potentials. - Provide notification of consistent errors or opportunities to the management team. - Regularly conduct coaching sessions with team members to establish and review goals. - Exude confidence and become a subject matter expert on contact center operations and protocols. - Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador. - Committed to delivering outcomes. - Capable of adapting swiftly to the evolving demands of a dynamic enterprise. - Assumes responsibility for both achievements and areas needing improvement. - Consistently treats others with respect and dignity. - Exhibits prudent decision-making. Qualifications - Over 18 months of supervisory experience in a call center or a similar role with quantifiable targets. - History of leading a team of at least 5 individuals. - Background in overseeing remote teams. - Proven record of accomplishment in evaluating staff performance against key performance indicators. - Essential customer service background. - Ability to lead with a team-player attitude motivated by collaboration. - Competent in preparing and delivering consistent written and verbal performance reports to management. - Technologically adept, with familiarity in telephone systems and relevant software applications. - Fluent in English, with proficiency in both written and verbal communication. - Ability to use analytical skills to solve real-world problems. - Practical experience with MS Office suite. - Understanding of performance evaluation techniques. - Exceptional communication skills, both in writing and speaking, along with negotiation expertise. - Driven to achieve results, especially in a sales-oriented organization. - Strong organizational and leadership capabilities. - Able to maintain composure and efficiency in high-pressure situations. Requirements - Training Schedule: Mon-Fri, 7:30am to 4:30pm PST. - All equipment will be provided before the first day of employment. - Need to be set up in a private, quiet workspace. Salary Salary: $21 — $23 USD. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Benefits - Medical, Dental, Vision, Life Insurance - 401K - EAP - PTO - Paid Holidays (Benefits eligibility may vary based on employment status.)

• Define and lead Pendulum’s wholesale and strategic channel strategy beyond DTC and Amazon • Identify, prioritize, and secure partnerships across FDMC/AO, specialty retail, and healthcare marketplace platforms • Own revenue, forecasting, and contribution margin across all wholesale channels • Drive new customer acquisition through expanded distribution • Negotiate commercial terms and pricing structures • Develop and execute channel-specific go-to-market strategies • Establish KPIs and performance reporting; deliver weekly, monthly, quarterly, and Board reports • Build and manage relationships with key buyers, distributors, and platform partners • Partner with Revenue Operations, Supply Chain, and Demand Planning colleagues as well as cross-functionally with Marketing, Brand, Clinical, and Growth teams • Build and scale the sales organization over time • Continuously assess market and competitive dynamics

• Führung unseres Telesales Teams • Controlling unser Telesales Agents • Bereitschaft, auch selbst in die Akquise zu gehen

• Exceed Sales Goals: Consistently reach—and surpass—sales targets across all revenue streams for your portfolio of brands. • Champion New Partnerships: Proactively connect with promising prospects developed by the Business and Market Development teams, while confidently sourcing your own high-value leads. • Grow Client Relationships: Strengthen customer loyalty and thoughtfully drive larger, mutually rewarding deals. • Win with Insight: Nurture qualified leads, listen to clients’ needs, and showcase how Emerald brands can help them succeed. • Deliver tailored proposals and close contracts with confidence. • Maximize Client Impact: Collaborate closely with the Customer Success division to identify up-selling and cross-selling opportunities, increasing client returns and company growth. • Shape Strategy: Offer valuable feedback to the Sales Manager and partner with development teams to uncover exciting, untapped lead sources. • Expand Your Influence: Build connections within customer organizations to deepen account value and create new partnership opportunities. • Partner with Retailers: Team up with the Buyer Relations team to ensure exhibitor needs are matched to ideal retail attendees. • Lead the Market: Become an Emerald product and industry expert, empowering your clients with the best insights and service in the business. • Track Success: Monitor growth and performance with exceptional attention to detail, ensuring continuous progress using internal sales tracking systems.