WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Director, Risk Management We are seeking an experienced Head of Risk Management to lead and oversee risk management activities for Capital One Technology Labs Mexico (Capital One Mexico). Capital One Mexico designs and builds products that are revolutionizing the fintech industry, making contributions to Open Source software and the tech community, as well as shaping foundational platforms (e.g. standardizing software delivery, advancing cyber defense, and empowering customer solutions). As the Head of Risk Management, this person will be responsible for developing, implementing, and maintaining robust risk management frameworks, strategies, and policies and procedures to ensure compliance with regulatory standards while effectively managing and mitigating risks. This leader must demonstrate exceptional judgment and have substantive experience overseeing risk management for national banks or other major financial institutions. This leader will work in partnership with the stakeholders across Capital One's Enterprise Services Division (including Enterprise Services Risk, Technology, Cybersecurity, Enterprise Supplier Management, Workplace Solutions and Security), the Business, Human Resources, Finance, Risk Management, and Internal Audit teams, to ensure Capital One Mexico's risk program is effective and sustainable to support Capital One Mexico and meet the expectations of all stakeholders. This leader will understand the organization's strategic and business objectives and identify, assess, mitigate, monitor, and report risks in support of the business leaders for Capital One Mexico and Enterprise Services Risk. This includes understanding laws and regulations applicable to the business and advising management of significant decisions, legislation, regulations, and rulings currently and potentially affecting the company. This individual may engage with the Mexican regulators on behalf of Capital One Mexico, and will advise the leadership team on interactions with Mexican authorities. In addition, this highly visible individual will be a key member of Capital One Mexico's leadership team and be called upon to assist senior executives in making informed and balanced decisions, understanding the risks and influencing decisions that impact the business and shaping the overall strategic direction of Capital One Mexico. This person will be charged with developing the processes and implementing the methodologies and practices to build a high-performing risk function that can support Capital One Mexico as it continues to grow. This includes recruiting and developing exceptional talent. This individual is also responsible for keeping management informed of major accomplishments, impediments, and issues while following company policies and sound risk management practices. They will maintain all organizational and professional ethical standards, work independently under minimal supervision, and exercise latitude for initiative and independent judgment. Key Responsibilities: - Leadership: Provide strategic direction and leadership to the risk management team, fostering a culture of risk awareness, accountability, and excellence. - Risk Assessment: Conduct comprehensive risk assessments, identifying, analyzing, and evaluating risks across various banking operations and products. - Policy Development: Develop and update risk management policies, standards, procedures, and controls as applicable, in alignment with regulatory requirements and industry best practices. - Compliance: Ensure adherence to local and international regulatory requirements, managing compliance issues and implementing necessary changes. - Risk Mitigation: Develop and implement risk mitigation strategies to minimize exposure and optimize risk-return tradeoffs. - Reporting: Prepare and present risk reports to senior management, Board Members, and regulatory authorities, providing insights and recommendations for risk mitigation. - Stakeholder Engagement: Collaborate with internal stakeholders, such as finance, human resources, operations, and legal departments, to address risk-related concerns and implement effective solutions. - Continuous Improvement: Drive continuous improvement initiatives within the risk management framework, enhancing processes, methodologies, and tools. THE PERSON The ideal candidate will have the following experience and attributes: Exemplary business leadership skills to help define the Capital One Mexico vision. Should be familiar with fostering innovation, driving critical decisions and delivering results to effectuate this goal. Excellent people leadership skills to leverage the capabilities of peers, business partners and associates to achieve business objectives. Ability to attract and retain top talent, developing bench strength to ensure continuity and forward progress through organizational and business changes. Ability to create and reinforce Capital One's corporate culture of "excellence" and "do the right thing" by demonstrating personal integrity, promoting organizational balance, earning and respecting the trust of associates and communicating openly about challenging issues across functional areas. Strong judgment, influence, leadership and integrity are essential for this position. Must be comfortable working in a high-energy, collaborative, informal environment with an evolving culture as a result of continuous growth. Capacity to understand and balance business goals with risk, and ability to articulate the reasoning behind advice and recommendations Transparency in communications and a willingness to work collaboratively with business partners and other support groups to ensure the products, practices, and services all remain within Capital One's risk appetite. The confidence and presence, as a member of the Senior Leadership Team, to effectively influence and assist other senior executives in their decision-making process. Strong analytical, problem-solving, and decision-making skills. Basic Qualifications: - Bachelor's degree in finance, economics, business, or related field. - At least 7 years of experience within the banking or financial services industry. - Understanding of risk assessment methodologies and operational, compliance, and strategic risks. - At least 7 years of experience in risk management, compliance, legal, or regulatory relations, including knowledge of local and international regulatory frameworks and compliance requirements. - At least 7 years of experience in process, program or project management. - Fluent in Spanish and English, both spoken and written. Preferred Qualifications: - Advanced degree in business, law, computer science, or related field - 6+ years of experience in technology, technology risk management, or cybersecurity. - 2+ years experience supporting tech development operations and teams - 3+ years risk management experience for a US based company At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

• Leads and develops a team of professionals responsible for risk analysis, review, and reporting • Assesses risk position and communicates risk trends to senior leadership • Maintains and manages the business and third-party risk review pipeline • Oversees and reviews third-party evaluation and due diligence assessments and reporting • Assists and supports critical projects and initiatives to support the path to revenue • Maintains awareness and oversight of emerging risk trends • Proposes acceptable changes to policy, processes, and procedures in support of new product development • Responsible for supervision of others to include hiring, training, assigning, and directing work, establishing goals, evaluating performance, and resolving employee-related issues • Oversees partner and third-party due diligence, including financial, operations, compliance, and regulatory assessments • Executes on risk governance framework(s) • Serves as escalation point for risk and third-party evaluation, solutioning, and approval • Collaborates and builds relationships with other risks and line of business leaders to deliver on initiatives and establish trust with stakeholders • Develops, monitors, and reports on KPIs and KRIs for various internal measures • Proactively identifies gaps, roadblocks, bottlenecks, and inefficiencies that impact revenue initiatives and works to mitigate them • Represents business risk at the appropriate level across the organization • Other duties as assigned.

• Leverage expertise in business and technical knowledge, as well as influencing skills to support the development, roll-out and management of EDG Policy Controls; including their processes and tooling in order to standardize the approach and document the assessment and evidence of critical EDG controls • Support the development, tooling, roll-out and management of an enterprise-wide Data governance Maturity assessment; develop communications and supportive documentation • Identify gaps and alignment between Controls, EDG Policy(ies) and industry leading Maturity models and their respective results • Collaborate with critical stakeholders to design and develop a methodology to identify, quantify and escalate potential data risk issues in alignment with Enterprise Risk Management practices • Apply critical thinking to assess and optimize the use of data governance tooling innovations to best advance the objectives of the Enterprise Data Strategy and Management organization • Lead and develop effective plans for communication and engagement with prioritized organizations, act as a go-to person and provide consultative services to ensure business and data process owners can capitalize on, or align with data governance best practices • Contribute to create a big-picture approach to ensure effective communication and escalation of key opportunities which support the dual needs of both business and governance leadership to improve data governance and data quality

Role Description This telework position located in South Florida is part of the Bureau of Enforcement and is responsible for audits/inspections and investigating complaints of alleged violations of real estate and appraisal license law. This position may be based in Ft. Lauderdale or Miami. Your Specific Responsibilities: - Investigating complaints of alleged violations of Florida Statutes and Rules involving the Real Estate professions under the jurisdiction of the Division of Real Estate. - Interviewing complainants, subjects, and appropriate witnesses. - Performing audits of real estate broker and brokerage escrow accounts. - Collecting evidence and reviewing court records and other essential documents. - Preparing and serving notices to cease and desist, notices of non-compliance, and citations. - Preparing comprehensive, organized, chronological reports of final and supplemental investigations. - Consulting with, assisting, and acting as a liaison between the Division of Real Estate and the public, governmental agencies, and other Divisions within the Department. - Referring cases to appropriate regulatory and/or criminal agencies as required. - Building and maintaining collaborative networks with local authorities and professional organizations. - Submitting required reports (vehicle, time and attendance, etc.) in accordance with department and division policies and procedures. - Testifying at criminal, civil, and administrative hearings and depositions, and consulting with Division attorneys in preparation for hearings as needed. - Scanning and indexing documents into the Department’s document imaging system. Qualifications - Proficiency in working with Adobe and Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook. - Skilled in customer service with the ability to identify customer concerns and refer as appropriate to ensure a satisfactory resolution. - Ability to gather and analyze information, including Florida Statutes, and apply sound reasoning in arriving at conclusions. - Ability to notice and address details to ensure accuracy, quality, and thoroughness in work. - Ability to prioritize work to meet deadlines. - Ability to represent the Division and communicate effectively and professionally both verbally and in writing. - Ability to work independently and manage multiple tasks simultaneously. - Ability to maintain strict confidentiality and handle sensitive information. - Ability to establish and maintain effective working relationships with coworkers, supervising personnel, Department stakeholders, and the public. Requirements - A minimum of 3-5 years of professional work experience in an organization performing regulatory investigations, licensing, insurance, banking, accounting, financial, legal, or criminal justice work. - A valid driver license. Benefits - State of Florida retirement package: 3% employee contribution required. - Nine annual paid holidays and one personal holiday. - Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida. - Ability to earn up to 104 hours of paid sick leave annually. - The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. - The State of Florida provides a $25,000 life insurance policy to eligible employees. - Additional supplemental insurance policies are available for dental, vision, hospital supplements, cancer, etc. - Tax deferred medical and childcare reimbursement accounts are available. - Tuition waiver program to attend an approved State of Florida College or University.