Knowledge areas: - Good understanding of Microsoft Autopilot and Intune is required. - Knowledge of Windows 11 deployment and upgrade strategies. - Understanding of Windows Update for Business, update rings and patch management via Intune. - Experience in configuration management using configuration profiles and other Intune features. - Understanding of compliance policies for Windows and mobile devices. - Knowledge and experience in managing security settings like Bitlocker, security baseline and other security features via Intune - Application deployment for Windows and mobiles devices via Intune. - Knowledge and understanding of app protection and configuration policies. - Reporting using Intune and Endpoint Analytics. - Experience with Windows and mobile device management using Intune. - Knowledge of Microsoft Entra ID. - Understanding of conditional access policies. - Strong analytical and problem-solving skills. - Excellent communication skills. - Scripting tool knowledge ( PowerShell or any scripting tool ) At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Define the overall architecture, data, and cloud strategy for Celonis within the customer’s IT landscape. Ensure scalability, performance, and security across global deployments. • Establish architectural principles, policies, and standards. Lead or consult on Architecture Review Boards (ARB) to ensure Celonis remains a "Clean Core" extension of the customer’s ERP (SAP, Oracle, etc.). • Drive enterprise modernization by leveraging techniques like capability mapping and architecting solutions with emergent technologies (e.g., Agentic AI, Process Intelligence Graph). • Design complex data pipelines (OCPM) and integration patterns (ETL/ELT, API ecosystems) that connect disparate systems into a unified Digital Twin of the business. • Confidently present technical designs and value realizations to CIOs, CFOs, and CTOs, aligning their strategic goals with Celonis' technical capabilities. • Work with senior stakeholders to establish the Celonis program roadmap. • Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner. • Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems. • Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services. • Mobilize and lead a multidisciplinary team of Applied AI engineers, Data Scientists, and Domain Experts. Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering. • Act as the primary conduit between the customer’s technical teams and Celonis Product/Engineering to influence the product roadmap and resolve high-stakes technical blockers. • Help the customer establish and scale a Celonis Center of Excellence (CoE), mentoring their internal architects and process leads.

Unser Kunde ist ein weltweit operierender Full Service-Logistikdienstleister. Innovationskraft, flache Hierarchien und neue Technologien zeichnen das moderne Unternehmen aus. Zur Erweiterung des Teams suchen wir deutschlandweit (Remote oder an einem Standort unseres Kunden) den IT-Projektmanager WMS (m/w/d) Aufgaben - Sie sind verantwortlich für die Konzeption und Konfiguration des Warehouse-Management- Systems (WMS). Dabei entwickeln Sie passende Lösungs- und Optimierungsvorschläge und setzen diese eigenständig um. - Sie verantworten die logistische Lösung – von der Abstimmung mit dem Kunden und den Nie- derlassungen bis hin zur Inbetriebnahme und der anschließenden Hypercare-Phase der eingeführten WMS-Lösung. - Gemeinsam mit den Fachteams an den Standorten definieren und gestalten Sie die logisti- schen Prozesse im Bereich Warehouse Management. - Sie stellen den engen Austausch mit unterschiedlichen Stakeholdern sicher und sorgen für einen kontinuierlichen und transparenten Informationsfluss. - Sie begleiten die Implementierung der Neukunden und sorgen für eine reibungslose Umsetzung der definierten Prozesse. Qualifikation - Studium oder eine einschlägige Ausbildung im Bereich Logistik, IT und/oder Ingenieurwissenschaften – oder vergleichbare Berufserfahrung. - Sie haben Erfahrung in Logistik- und IT-Projekten und arbeiten gerne im Team daran, Projekte erfolgreich zum Abschluss zu bringen. Dabei bringen Sie sch proaktiv ein. - Sie haben Freude daran, Prozesse nicht nur zu verstehen, sondern diese auch vor Ort in den Lägern weiterzuentwickeln und zu optimieren. - Sie verbinden Ihre ausgeprägte Kommunikationsstärke – insbesondere an der Schnittstelle zwischen Fachbereich und IT – mit Teamfähigkeit und einer eigenverantwortlichen Arbeits- weise. - Sichere Deutsch- und Englischkenntnisse. Für Fragen steht Ihnen Herr Kothmann telefonisch gerne unter 0201 8945 364 zur Verfügung. Logistik-Consultants ist ein führender Anbieter im Bereich der Personalvermittlung in und um die Logistik. Die entsprechende Expertise, gepaart mit einem hervorragenden Netzwerk und einer entsprechenden Erfahrung der Mitarbeiter und Partner ermöglicht es uns, geeignete Kandidaten zu identifizieren und mit den passenden Unternehmen zusammenzuführen.

Role Summary As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX).   Key Responsibilities -  Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. -  Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform- specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. -  Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance.