Role Summary As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX).   Key Responsibilities -  Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. -  Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform- specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. -  Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance.

Role Summary As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX).   Key Responsibilities -  Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. -  Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform- specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. -  Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance.

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities We look for a proven Business Development Manager to lead growth in the hospital software test segment, expanding adoption of automated software testing solutions across healthcare ecosystems, hospitals, and digital health organizations. The strategic commercial role focuses on opportunities tied to deployment, DevOps, quality management and regression testing of increasingly complex healthcare IT ecosystems used in care delivery. The position blends healthcare IT domain expertise with strategic sales execution. Core Responsibilities Market Expansion - Develop and execute a go‑to‑market strategy targeting hospitals, IDNs, ambulatory networks, and digital healthcare vendors seeking to modernize workflows or reduce risk. - Identify high‑value opportunities in EMR/EHR deployments and upgrades, clinical workflow automation, revenue cycle management, patient access, interoperability, AI tools, and regulatory compliance testing. - Build a strong understanding of customer environments including Epic, Cerner/Oracle Health, and integrated third‑party applications. Demand Generation & Solution Leadership - Lead discovery to uncover workflow pain points, manual QA bottlenecks, and automation ROI across clinical, operational, and administrative domains. - Position automated testing as a strategic enabler for reliability, uptime, patient safety, and regulatory readiness. - Collaborate with sales to manage the full sales cycle from prospecting through contracting, ensuring predictable pipeline growth and quarterly revenue performance. - Lead product and engineering teams to shape pilots, proof‑of‑concepts, and tailored solution proposals. Ecosystem & Partnerships - Build relationships with EMR/EHR vendors, consulting firms, system integrators, and AI solution providers to create co‑sell and referral channels. - Track industry trends including interoperability mandates, AI governance, and digital transformation initiatives to identify emerging opportunities. - Represent the company at healthcare IT conferences, user groups, and workflow innovation forums. Internal Collaboration - Provide customer insights to product teams on workflow gaps, integration needs, and automation opportunities. - Partner with marketing to develop healthcare‑specific messaging, case studies, and campaigns. - Work with sales and customer success team to ensure smooth onboarding, expansion, and long‑term account growth. - Drive commercial and strategic collaboration across multiple business units Qualifications - Required Qualifications - 8+ years of successful business development, enterprise sales, or partnerships experience in healthcare IT. - Strong understanding of hospital operations, clinical workflows, and digital transformation initiatives. - Experience selling enterprise IT solutions to healthcare organizations. - Proven ability to engage technical, clinical, and operational stakeholders and translate complex concepts into business value. - Demonstrated success meeting or exceeding revenue targets in enterprise healthcare environments. - Preferred Qualifications - Direct experience with major EMR/EHR platforms such as Epic, Cerner/Oracle Health, Meditech, or athenahealth. - Established network of healthcare IT leaders, consultants, and system integrators. - Familiarity with test automation frameworks, RPA, or AI/ML solutions used in healthcare. - Understanding of regulatory frameworks including HIPAA, ONC certification, and interoperability standards. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below. Colorado, TX, NC Pay Range MIN $155,370.00-MID $207,160.00- MAX $258,950.00 California Pay Range MIN $167,810.00 MID $223,740.00 MAX $279,680.00 California Bay Area and NYC MIN $184,120.00 MID $245,290.00 MAX $306,870.00 Note: For other locations, pay ranges will vary by region US Employees may be eligible for the following benefits: - Medical, dental and vision - Health Savings Account - Health Care and Dependent Care Flexible Spending Accounts - Life, Accident, Disability insurance - Business Travel Accident and Business Travel Health - 401(k) Plan - Flexible Time Off, Paid Holidays - Paid Family Leave - Discounts, Perks - Tuition Reimbursement - Adoption Assistance - ESPP (Employee Stock Purchase Plan) #LI-EY1

• Serve as the primary point of contact for the OMIS-A Help Desk, providing Tier 1 and Tier 2 and Tier 3 technical support to end users. • Respond to help desk calls, emails, and tickets within 1 hour during business hours (0600–1500 EST, Monday–Friday). • Log, track, and resolve trouble tickets using the designated ticketing system, ensuring timely resolution of issues. • Escalate unresolved issues to higher-tier support or development teams as needed. • Create, modify, and deactivate user accounts for PHOENIXMed in accordance with program policies and security protocols. • Assist users with password resets, account access issues, and permissions management. • Assist with testing all software updates and new features to identify bugs, usability issues, and areas for improvement. • Document and report software issues to the development team, providing detailed descriptions and replication steps. • Monitor system performance and availability, proactively identifying and addressing potential issues. • Perform routine system checks and maintenance tasks to ensure optimal performance. • Provide basic training and guidance to end users on how to use PHOENIXMed and other supported systems. • Develop and maintain user guides, FAQs, and other documentation to assist users in resolving common issues. • Troubleshoot hardware, software, and network connectivity issues. • Install, configure, and update software applications as needed. • Maintain an inventory of IT assets and ensure proper tracking of equipment. • Support the setup and configuration of new hardware, including computers, printers, and peripherals. • Provide exceptional customer service by maintaining a professional and courteous demeanor in all interactions. • Communicate effectively with users to understand their needs and provide clear, concise solutions.