Role Summary As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX).   Key Responsibilities -  Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. -  Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform- specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. -  Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance.

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities We look for a proven Business Development Manager to lead growth in the hospital software test segment, expanding adoption of automated software testing solutions across healthcare ecosystems, hospitals, and digital health organizations. The strategic commercial role focuses on opportunities tied to deployment, DevOps, quality management and regression testing of increasingly complex healthcare IT ecosystems used in care delivery. The position blends healthcare IT domain expertise with strategic sales execution. Core Responsibilities Market Expansion - Develop and execute a go‑to‑market strategy targeting hospitals, IDNs, ambulatory networks, and digital healthcare vendors seeking to modernize workflows or reduce risk. - Identify high‑value opportunities in EMR/EHR deployments and upgrades, clinical workflow automation, revenue cycle management, patient access, interoperability, AI tools, and regulatory compliance testing. - Build a strong understanding of customer environments including Epic, Cerner/Oracle Health, and integrated third‑party applications. Demand Generation & Solution Leadership - Lead discovery to uncover workflow pain points, manual QA bottlenecks, and automation ROI across clinical, operational, and administrative domains. - Position automated testing as a strategic enabler for reliability, uptime, patient safety, and regulatory readiness. - Collaborate with sales to manage the full sales cycle from prospecting through contracting, ensuring predictable pipeline growth and quarterly revenue performance. - Lead product and engineering teams to shape pilots, proof‑of‑concepts, and tailored solution proposals. Ecosystem & Partnerships - Build relationships with EMR/EHR vendors, consulting firms, system integrators, and AI solution providers to create co‑sell and referral channels. - Track industry trends including interoperability mandates, AI governance, and digital transformation initiatives to identify emerging opportunities. - Represent the company at healthcare IT conferences, user groups, and workflow innovation forums. Internal Collaboration - Provide customer insights to product teams on workflow gaps, integration needs, and automation opportunities. - Partner with marketing to develop healthcare‑specific messaging, case studies, and campaigns. - Work with sales and customer success team to ensure smooth onboarding, expansion, and long‑term account growth. - Drive commercial and strategic collaboration across multiple business units Qualifications - Required Qualifications - 8+ years of successful business development, enterprise sales, or partnerships experience in healthcare IT. - Strong understanding of hospital operations, clinical workflows, and digital transformation initiatives. - Experience selling enterprise IT solutions to healthcare organizations. - Proven ability to engage technical, clinical, and operational stakeholders and translate complex concepts into business value. - Demonstrated success meeting or exceeding revenue targets in enterprise healthcare environments. - Preferred Qualifications - Direct experience with major EMR/EHR platforms such as Epic, Cerner/Oracle Health, Meditech, or athenahealth. - Established network of healthcare IT leaders, consultants, and system integrators. - Familiarity with test automation frameworks, RPA, or AI/ML solutions used in healthcare. - Understanding of regulatory frameworks including HIPAA, ONC certification, and interoperability standards. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below. Colorado, TX, NC Pay Range MIN $155,370.00-MID $207,160.00- MAX $258,950.00 California Pay Range MIN $167,810.00 MID $223,740.00 MAX $279,680.00 California Bay Area and NYC MIN $184,120.00 MID $245,290.00 MAX $306,870.00 Note: For other locations, pay ranges will vary by region US Employees may be eligible for the following benefits: - Medical, dental and vision - Health Savings Account - Health Care and Dependent Care Flexible Spending Accounts - Life, Accident, Disability insurance - Business Travel Accident and Business Travel Health - 401(k) Plan - Flexible Time Off, Paid Holidays - Paid Family Leave - Discounts, Perks - Tuition Reimbursement - Adoption Assistance - ESPP (Employee Stock Purchase Plan) #LI-EY1

• Serve as the primary point of contact for the OMIS-A Help Desk, providing Tier 1 and Tier 2 and Tier 3 technical support to end users. • Respond to help desk calls, emails, and tickets within 1 hour during business hours (0600–1500 EST, Monday–Friday). • Log, track, and resolve trouble tickets using the designated ticketing system, ensuring timely resolution of issues. • Escalate unresolved issues to higher-tier support or development teams as needed. • Create, modify, and deactivate user accounts for PHOENIXMed in accordance with program policies and security protocols. • Assist users with password resets, account access issues, and permissions management. • Assist with testing all software updates and new features to identify bugs, usability issues, and areas for improvement. • Document and report software issues to the development team, providing detailed descriptions and replication steps. • Monitor system performance and availability, proactively identifying and addressing potential issues. • Perform routine system checks and maintenance tasks to ensure optimal performance. • Provide basic training and guidance to end users on how to use PHOENIXMed and other supported systems. • Develop and maintain user guides, FAQs, and other documentation to assist users in resolving common issues. • Troubleshoot hardware, software, and network connectivity issues. • Install, configure, and update software applications as needed. • Maintain an inventory of IT assets and ensure proper tracking of equipment. • Support the setup and configuration of new hardware, including computers, printers, and peripherals. • Provide exceptional customer service by maintaining a professional and courteous demeanor in all interactions. • Communicate effectively with users to understand their needs and provide clear, concise solutions.

Position Title: Data Integrity Specialist Department: Health Information Mgmt Job Description: General Description: The Data Integrity Specialist is responsible for ensuring that data is accurate in the Master Patient Index (MPI) and consistent across OU Health system. This position communicates with multiple departments enterprise-wide to coordinate, correct and maintain accurate patient information and other required data for new and existing medical records. This individual is responsible for reviewing the EMR and medical records created. The Data Integrity Specialist also supports patient matching activities for population health as well as specific payor platforms. The Data Integrity Specialist will identify and refer very complex discrepancies caused when two patients’ information is combined under one MRN for resolution (also known as patient overlays), resolution of urgent MPI overlay errors which potentially can impact patient care and safety. Data Integrity Specialist participates in on-call coverage rotation for the Data Integrity team. Essential Responsibilities: - Responsible for producing and mitigating potential EMR patient overlays, evaluating if overlay was accurate by researching all tools that are available to the Data Integrity team for identification, research and resolution of identity issues - Requires critical thinking and applying research and decisions on validity of the patient’s identity utilizing these skills as well as decision trees/algorithm provided - Merge decisions are made utilizing logic appropriate for each source system as documented in Data Integrity standard operating procedure and are executed source systems as appropriate - Responsible for the chart correction process in the Epic environment that is not identified as needing to take place with the clinical staff only which is identified in the Chart Correction Guide located in the Learning Resource Center in Epic - Performs investigation and resolution of non-emergent issues concerning potential medical record electronic errors using daily reports and tasks queues - Reports task completion and errors made as required by the Admin Manager of HIM Operations - Responsible for providing coverage for any remediation workflow functions and/or team members as requested - Promotes collaboration and teamwork within the Data Integrity team as well as any department identified to assist with the remediation of issues - Participates in Chart Correction Task force calls when requested - Acknowledges and adapts to changing workflow functions and priorities - Coordinates and communicates consistently and professionally in working any pended tasks or to seek assistance with merge/non‐merge decisions (examples of other departments interaction occurs with are: clinicians, registration, billing, IT and others as needed to facilitate EMR issues, resolution and outcomes) - Assists in cross‐training other Data Integrity when asked to do so by the Administrative Director of HIM Operations when necessary - Demonstrates initiative in the accomplishment of work duties and follows up on pended tasks through research and team discussions - Demonstrates awareness and commitment to the key relationship between each merge/non‐merge data decision, including the impact on data integrity and patient care and safety - Demonstrates an awareness of the sensitivity and confidentiality of data/materials and the ability to handle them with discretion - Provides support to the Administrative Director of HIM Operations with remediation workflow and reports issues or trends to the EMPI Manager - Receives, triages and makes recommendations with calls received via the Data Integrity Hotline - Educates front line users on the chart correction process and shares any opportunities for improvement to avoid situations that required the chart correction - Communicates MPI data integrity issues to all impacted ancillary departments referred to as downstream systems (to include department with orders that may be impacted by a chart correct - Refers potential cases of potential identity theft to the appropriate department but also plays an EMR identity flag on the chart for potential identity theft requesting that an official and valid ID be obtained and scanned into the EMR - Responsible for maintaining productivity logs as well as maintaining or exceeding minimum requirements - Maintains or exceeds established quality standards - Assists with the daily operations of the department and departmental related projects / processes and performs other duties as assigned ​General Responsibilities: - Performs other duties as assigned. Minimum Requirements: Education: Associate's Degree, Health Information Management or related field required. Experience: 0 - 3 years of experience, Health Information Management and supporting integrity of a MPI or Person Identity preferred. License(s)/Certification(s)/Registration(s) Required: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) required within 18 months of hir. Knowledge, Skills, and Abilities: - Understands pertinent regulatory guidelines such as Joint Commission, CMS and HIPAA. - Excellent decision making skills in carrying out duties in an ever changing environment; ability to think outside the box when needed - Existing knowledge of the facility’s clinical/operational processes, challenges and EPIC environment. - Knowledgeable of current application information technologies and trends in healthcare. - Demonstrates ability to independently make accurate decisions regarding patient record corrections/overlays/merges/unmerges utilizing the tools provided as well as consulting with leadership. - Ability to be proactive in identifying improvement opportunities in workflow processes. - Ability to understand the patient safety relationship between the patient’s Medical Record Number and access to all clinical information. - Ability to understand and apply rules of confidentiality. - Ability to pay attention to detail. - Experience with MPI strongly preferred. - Proficient with the use of Microsoft Office tools #cb Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.