• Monitor system alerts, infrastructure, applications, and contact center platforms to ensure operational stability. • Triage and manage incidents using structured severity frameworks while coordinating resolution across IT, automation, software, business teams, and external vendors. • Track queue performance, call volumes, and overall system health using dashboards and analytics tools. • Escalate outages or anomalies appropriately and participate in standups, war rooms, and post-incident reviews. • Maintain accurate issue logs and prepare regular performance and incident reports while supporting audit and compliance documentation. • Act as a liaison between technical and business stakeholders to ensure clear communication and timely updates during incidents. • Leverage AI/Copilot tools to enhance productivity, streamline communication, automate documentation, and support continuous operational improvements.

Role Description Drive quality for assigned suppliers, including quality plan implementation. Select suppliers through qualification processes. Own supplier results, drive improvements utilizing supplier scorecards. Own supplier audits, ensuring compliance, and driving improvement plans where needed. Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. - Includes both Supplier Quality Assurance and Supplier Quality Development. - Includes supplier qualifications, action plans, audits, performance monitoring, and assisting key suppliers towards industrial standards of excellence. - SQEs have various levels of differentiation related to technical understanding of engineering drawings and ability to manage vendors. - Applies general knowledge of business developed through education or past experience. - Understands how work of own team contributes to the area. - Resolves issues using established procedures. - Consults People Leader or more senior team members for issues outside of defined parameters. - Collaborates with others to solve issues. - For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. - Exchanges technical information, asks questions and checks for understanding. - Handles simple data entry work requiring face value check and correction. Qualifications - For roles outside of the USA: Basic experience in Sourcing & Supplier Quality Engineering. Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience). - For roles in the USA: Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics - Strong oral and written communication skills. - Ability to document, plan, market, and execute programs. Additional Information - Relocation Assistance Provided: Yes - #LI-Remote - This is a remote position

Role Description The Manufacturing Production Planner is responsible for managing production scheduling, material planning, and performance tracking in a dynamic manufacturing environment. Ensure on-time delivery, efficient resource utilization, and alignment between customer demand, supplier commitments, and production capacity. Primary Duties: - Production Planning & Scheduling: - Develop, maintain, and optimize detailed production schedules based on customer demand, forecasts, capacity constraints, and material availability. - Utilize scheduling tools such as Microsoft Project or Primavera (P6) to plan, sequence, and track production and refurbishment activities. - Monitor schedule adherence and proactively adjust plans to mitigate delays and disruptions. - Supply Chain & Vendor Schedule Integration: - Integrate supplier production schedules, delivery commitments, and lead times into the overall manufacturing production plan. - Collaborate closely with procurement and suppliers to align material readiness with production schedules. - Track vendor performance and proactively manage risks related to late deliveries, quality issues, or capacity constraints. - Develop mitigation and recovery plans to address supply chain disruptions and maintain production continuity. - Material Planning & MRP Execution: - Execute material planning using MRP systems to ensure timely availability of raw materials, components, and subassemblies. - Analyze MRP outputs and coordinate with procurement to resolve shortages and expedite critical items. - Balance inventory levels to meet production needs while minimizing excess and carrying costs. - ERP System Management: - Maintain accurate master data in ERP/MRP systems (e.g., SAP, Oracle, JD Edwards, Microsoft Dynamics 365 Finance & Operations). - Generate and manage work orders, purchase requisitions, and production tracking reports. - Ensure data integrity to support effective planning, scheduling, and reporting. - Project Controls & Earned Value Management: - Apply Project Management Institute (PMI) earned value management (EVM) principles to track and control production and project performance. - Monitor and analyze key metrics including: - Cost Performance Index (CPI) - Schedule Performance Index (SPI) - Planned Value (PV), Earned Value (EV), and Actual Cost (AC) - Identify variances, forecast outcomes, and recommend corrective actions to maintain cost and schedule performance. - Provide clear and concise performance reporting to operations and leadership teams. - Capacity & Resource Planning: - Analyze labor, equipment, and facility capacity to ensure achievable production plans. - Identify bottlenecks and recommend solutions to improve throughput and efficiency. - Support long-term capacity planning and resource alignment. - Cross-Functional Coordination: - Collaborate with manufacturing, engineering, supply chain, and quality teams to align priorities and execution plans. - Communicate schedule updates, risks, and recovery strategies to stakeholders. - Participate in production reviews and planning meetings. - Performance Monitoring & KPIs: - Track and report KPIs including on-time delivery, schedule adherence, cycle time, inventory turns, and resource utilization. - Integrate operational KPIs with EVM metrics to provide a comprehensive view of performance. - Drive data-driven decision-making and continuous improvement. - Continuous Improvement: - Identify and implement improvements in planning processes, scheduling accuracy, and system utilization. - Support lean manufacturing and operational excellence initiatives. - Standardize planning and reporting methodologies across the organization. Qualifications - Bachelor’s degree in supply chain management, industrial engineering, business or related field from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis. - Three years of experience in production planning, scheduling, or project controls within a manufacturing environment. - Experience applying earned value management (EVM) methodologies, including CPI and SPI tracking analysis. Requirements - Experience in complex or heavy manufacturing environments (e.g., power generation, aerospace, industrial repair). - Familiarity with integrated project planning in refurbishment or outage environments. - Knowledge of lean manufacturing and continuous improvement methodologies. - Project Management Professional (PMP) certification (preferred). - APICS certification (CPIM or CSCP) (preferred). - SAP, Oracle, JD Edwards, Microsoft Dynamics 365 Finance & Operations, Microsoft Project & or Primavera (P6), Microsoft Excel. - Strong analytical, quantitative, organizational, and problem-solving skills. - Attention to detail and accuracy. - Effective communication and cross-functional collaboration. - Able to manage multiple priorities in a fast-paced environment. - Expertise in planning, scheduling, and supply chain integration. - Data-driven decision-making mindset. Benefits - The initial annual compensation will range from $35.67 to $46.39. Physical Requirements and Working Conditions - This position may work remote, travel based on business needs. - All employees will participate in the Fitness for Duty Program, which includes a post-offer physical examination and drug screening and post-employment random drug screening. - There are extensive smoking restrictions in and around the facility. NAES Safe - Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. - Employees are required to adhere to all safety warnings and posted safety signs whenever on company property. - Employees must follow all NAES safety rules and procedures.

Role Description - Create deliverables addressing common requests within your professional domain. - Review peer-developed deliverables to enhance AI research. - Diagnose and solve real issues in your domain to advance machine learning systems. - Contribute expertise to cutting-edge AI research while working independently and remotely. - Manage your own schedule with flexible hours to meet project deadlines. Qualifications - Must-Have: 4+ years professional experience in your respective field. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.