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CARE

We work to fight poverty and achieve social justice by empowering women and girls. www.CARE.org

CTMS Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 5,001-10,000Since 1945H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

$90K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishGoogle Cloud Platform

Job Description

CTMS Operations Manager

CARE

• The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements. • This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), SSU, Source, Study Ops, and QA, and lead for CTMS-sourced operational reporting. • The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs.

Job Requirements

  • Deep working knowledge of CTMS configuration, study builds, and operational governance (Experience with Conductor, Florence, Veeva, or comparable CTMS preferred)
  • Proven people management skills: hiring, coaching, performance management and capacity planning
  • Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams
  • Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing
  • Strong written/verbal communication, documentation skills, and attention to detail
  • Familiarity with ICH-GCP, SOPs, and audit processes
  • Bachelor’s degree preferred (or equivalent experience)
  • 5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience
  • Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications

Benefits

  • Paid Time Off (PTO) and Company Paid Holidays
  • 100% Employer paid medical, dental, and vision insurance plan options
  • Health Savings Account and Flexible Spending Accounts
  • Bi-weekly HSA employer contribution
  • Company paid Short-Term Disability and Long-Term Disability
  • 401(k) Retirement Plan, with Company Match

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