Role Description Snapscale is looking for a detail-oriented and highly organized Virtual Operations Coordinator to support daily operational workflows, project tracking, coordination, and reporting activities. This role is ideal for someone who is proactive, dependable, and comfortable working in a fast-paced environment while managing multiple tasks simultaneously. Work Schedule: Monday to Friday, 8:00 AM – 4:00 PM EST Work Setup: Remote / Work From Home Compensation: Up to ₹30,000 take-home salary per month, Approximate CTC: ₹41,000 per month Key Responsibilities - Track and manage ongoing tasks, requests, and operational activities - Maintain accurate and organized records using trackers and internal systems - Follow up with internal teams regarding pending items and updates - Monitor task progress and ensure statuses are updated regularly - Coordinate with stakeholders to help ensure timely completion of deliverables - Escalate urgent issues, delays, or blockers when required - Prepare daily and weekly status updates and reports - Organize digital files and operational documentation - Support process improvement and workflow organization initiatives Qualifications - Strong communication skills in English, both written and verbal - Good organizational and multitasking abilities - Strong attention to detail and accuracy - Comfortable working with spreadsheets, trackers, and online tools - Ability to follow structured processes and deadlines - Good follow-up and coordination skills - Ability to work independently and maintain accountability - Quick learner with a proactive attitude Requirements - Experience in operations support, customer support, coordination, administration, or back-office roles is preferred - Familiarity with Excel/Google Sheets is an advantage - Experience working night shifts or US shifts is a plus

Role Description Belle is seeking an RCM Supervisor to own end-to-end billing execution and revenue cycle performance. Belle operates a simple, standardized medical claims model with a limited code set and repeatable workflows, enabling high-volume, low-complexity billing at scale. - This role is hands-on today and managerial by design—responsible for direct claim execution initially, with the opportunity to build and lead additional billing capacity as volume grows. - The RCM Supervisor will report directly to the Director of Finance and partners closely with Practice Operations to ensure clean upstream handoffs and continuous improvement. Qualifications - 3+ years of healthcare physician billing or revenue cycle experience - Demonstrated experience billing professional physician services (non-facility) - Medicare and/or Medicare Advantage billing experience - Experience working claims end-to-end (submission through payment) - Familiarity with eClinicalWorks - Strong attention to detail and follow-through - Comfort owning a full claims queue independently Requirements - Own daily and weekly medical claim submission - Monitor clearinghouse activity and payer responses - Correct and resubmit rejected claims - Ensure timely, accurate claim throughput - Manage payer denials and appeals - Own A/R aging and follow-up cadence - Escalate unresolved payer issues as needed - Identify underpayments and discrepancies - Maintain and improve billing workflows - Document repeatable processes - Prepare billing operations to scale from current volumes to 20k+ claims/month - Support future hiring or vendor support as volume increases - Partner with the Practice Manager to surface upstream issues related to eligibility, configuration, or documentation - Provide structured feedback to prevent repeat billing errors - Coordinate closely with Finance on cash visibility and performance Benefits - Remote role! - Competitive compensation based on experience - Health, Dental, and Vision Insurance Benefits - 401k - PTO, Sick, Wellness leave, and Paid Holidays - Opportunity for significant career growth and expansion of responsibilities - Ability to reshape an industry and protect lives

Role Description The Operations Optimization Manager will be responsible for analyzing, designing, and implementing process improvements to enhance operational efficiency and effectiveness. Reporting to the Director of Claims Transformation, this role will focus on optimizing workflows, reducing costs, and improving delivery, with a strong emphasis on the Gallagher Bassett (GB) claims payment process. The ideal candidate will have a deep understanding of the current GB claims process for payments and will work closely with cross-functional teams to identify opportunities for improvement and implement solutions that align with organizational goals. - Evaluate existing operational processes, with a focus on the GB claims payment process, to identify inefficiencies and areas for improvement. - Develop and implement strategies to streamline workflows, reduce processing times, and enhance accuracy. - Lead and manage optimization projects from inception to completion, ensuring timely delivery and alignment with business objectives. - Collaborate with stakeholders to define project scope, goals, and deliverables. - Analyze operational data to identify trends, bottlenecks, and opportunities for improvement. - Develop and present reports to senior management, highlighting key findings and recommendations. - Work closely with claims teams, IT, finance, and other departments to ensure seamless integration of process improvements. - Act as a liaison between operations and other business units to align optimization efforts with organizational goals. - Identify opportunities to leverage technology and automation to improve operational efficiency. - Partner with IT teams to implement and test new tools and systems. - Develop training materials and conduct workshops to ensure successful adoption of new processes and systems. - Manage change initiatives to minimize disruption and ensure smooth transitions. Qualifications - Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience. - Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred. - Minimum of 5 years of experience in operations management, process improvement, or a related role. - Strong understanding of the GB claims process for payments is highly preferred. - Proven track record of leading successful optimization projects. - Strong analytical and problem-solving skills. - Excellent project management and organizational abilities. - Proficiency in process improvement methodologies (e.g., Lean, Six Sigma). - Familiarity with claims management systems and payment processing tools. - Exceptional communication and interpersonal skills. - Strategic Thinking. - Attention to Detail. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Deliver engaging, role-based training for Employee Benefits technology stack, including Applied Epic, Applied Benefit Designer, and other agency tools that support end-to-end workflows • Facilitate system demos, workflow walk-throughs, onboarding sessions, and reinforcement/optimization training aligned to implementations, conversions, and rollout plans • Gather feedback from learners, leaders, and support teams to identify training gaps or opportunities for improvement • Develop and maintain training materials, including job aids, quick reference guide, playbooks, e-learning/microlearning content (as applicable) • Support the translation of end-to-end Employee Benefits workflows into clear, practical guidance that integrates process + system usage + servicing standards • Keep training content current with changes to workflows, systems, carriers, compliance requirements, and operating models • Partner with Technology, Product/Workflow Owners, and Configuration teams to understand system updates and translate them into user-friendly training • Work closely with Employee Benefits Operations leaders, Training & Development teammates, Change Management, Product / Workflow Owners, Technology and Field Support teams • Ensure training reflects standard processes and aligns with broader operational and change initiatives • Act as a trusted, approachable resource for employees learning new workflows or systems