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Applications Consultant
Location
United States
Posted
74 days ago
Salary
$90K - $120K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Applications Consultant
Werfen
Role Description Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities - Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). - Coordinates the instrument go-live process with internal and customer stakeholders. - Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance. - Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products. - Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems. - Achieves/maintains a comprehensive knowledge of regulatory requirements. - Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity). - Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support. - Performs product demonstrations. - Participates in seminars, workshops and convention exhibit activities as requested by Management. - Develops/maintains an account list and calls on each according to required frequencies. - Maintains aspects of Werfen Customer Databases and Property Accountability Documents. - Manages and controls personal travel and expense budget. - Prepares forecasts and other monthly reports as required by management. - Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work. Skills & Capabilities - Efficiently works under pressure to meet deadlines. - Proven technical proficiency and knowledge. - Strong planning and organizational skills. - Project management skills/experience desirable. - Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication. - Demonstrated problem solving skills. - Collaboration, capable of executing in a team environment. - Ability to present complex technical concepts for varying levels of customer staff, including physicians. Qualifications - Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred. - Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting. - Additional Skills/Knowledge: Strong computer skills (Word, Excel and PowerPoint). - Language: Fluency in English Required. Requirements - International Mobility: Required: No. - Travel Requirements: Approximately 80% of time. Benefits - The annual base salary range for this role is currently $90,000 to $120,000. - This role is eligible for medical, dental, and vision insurance. - 401k plan retirement benefits with an employer match. - Paid vacation and sick leave. - Sales roles are eligible for participation in a commission plan. - Management and select professional roles are eligible for a performance-based bonus.
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