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Boyd Group Services logo
Boyd Group Services

Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services

Collision Market Manager

Location

United States

Posted

75 days ago

Salary

$109.5K - $156.4K / year

Seniority

Lead

No structured requirement data.

Job Description

Collision Market Manager

Boyd Group Services

Role Description The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently. - Ensure consistent execution of WOW (Wow Operating Way) plan for all locations. - Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. - Monitor capture rates to ensure stores are taking full advantage of opportunities. - Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer. - Ensure staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance. - Be the conduit for load leveling for the market by holding daily calls. - Recruit, interview, train new hires. - Ensure customer satisfaction by coaching staff and resolving customer concerns as required. - Seek out opportunities for continuous education and development for all employees. - Participate in external marketing and team building activities as requested. - Promote safe, clean working conditions; review audits and safety records of their locations. - Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies. - Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan. - Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. - Contact all claims managers and dealer accounts on a monthly basis (minimum). - Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested. - Promote, develop and act as a liaison with area insurance contacts and other referral points. - Ensure that stores are responsive to clients in a timely manner. Qualifications - Minimum of five years collision repair industry experience. - Minimum of three years of management experience. - ICAR Platinum certification preferred. - Estimating license if applicable in the state. Requirements - Ability to read and understand financial statements. - Extensive estimating experience. Benefits - Annual Paid Time Off (PTO) plans. - 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week. - 6 paid holidays annually. - Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. - 401(k) Retirement Plan with company match. - Employer Paid Short-Term Disability & Life Insurance. - Additional Voluntary Life Insurance. - Continuing Education Opportunities. - Free Prescription or Non-Prescription Safety Glasses annually. - Annual Voluntary Uniform Stipend. - Voluntary Daily Pay option available. Company Description Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. Compensation Details Salaried: $109,500.93 - $156,429.90 USD Annually. Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

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