Role Description As a User Researcher (Senior Associate) at Kainos, you will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services. Qualifications - Excellent knowledge of qualitative research methods - Sound knowledge of quantitative research methods - Ability to conduct interviews with a clear understanding of empathy - Sound commercial awareness Requirements - Understands the difference between requirements and user need and how they drive choice of research method - Can design and write research plans, working with recruitment agencies or client insight teams (where appropriate) - Ensures that research and testing plans work with wider project strategy - Comfortable producing reports and presenting findings, as well as making recommendations - Works with wider project team to establish value of User Research Benefits - Embracing our differences - Commitment to diversity, equity, and inclusion - Support from the talent acquisition team throughout the recruitment process

• Lead end-to-end research across discovery, validation, and usability phases — from framing the brief to stakeholder readout • Design and run studies across methods: stakeholder interviews, discovery sessions, usability tests, diary studies, and co-creation workshops • Synthesise complex findings into strategic outputs: journey maps, service blueprints, opportunity frameworks, and research reports calibrated to client context • Design research for AI-powered products — evaluating trust calibration, user mental models, and failure-mode discovery — using simulation-based stimuli where appropriate • Lead pre-research alignment sessions to surface stakeholder assumptions and close scope gaps before fieldwork begins • Serve as the research voice in client-facing conversations; translate findings for product owners, engineering leads, and program managers • Proactively identify new research opportunities within ongoing engagements and make a case for scope extension or follow-on phases • Mentor junior researchers and UX designers on research craft through embedded coaching on live projects • Own ResearchOps infrastructure: explorator and evaluative research frameworks, templates, and tooling that scales across the vertical • Bring a point of view on emerging research methods, tools, and AI product evaluation approaches • Contribute to Koru's research practice model — how we staff engagements, scope research phases, and frame research value to clients

Title: Sr. UX Researcher Location: Washington, DC Department: Delivery – Government Contract Job Description: We serve as a partner at the intersection of innovation and our clients' needs, efficiently crafting meaningful user experiences for government and commercial customers. By breaking down complex problems to their fundamental elements, we create modern digital solutions that drive efficiencies, maximize taxpayer dollars, and deliver essential outcomes that serve the people. Why Work at Element? Make an impact that resonates-join our vibrant team and discover how you can improve lives through digital transformation. Our talented professionals bring unparalleled energy engagement, setting a higher standard for impactful work. Come be a part of our team and shape a better future. Position Summary: Element Solutions is looking for a motivated and highly experienced Senior UX Researcher to support a government contract working hybrid, with additional on-site presence as required by the client. The Senior UX Researcher is responsible for leading user research efforts to better understand user needs, behaviors, and challenges when interacting with products, services, or digital platforms. This role applies qualitative and quantitative research methods to generate insights that inform product design and development. The Senior UX Researcher collaborates with designers, product managers, and technical teams to create intuitive and efficient user experiences that align with both user expectations and business objectives. Key Responsibilities - Conduct user research and analysis to understand user needs, behaviors, motivations, and pain points related to digital products or services. - Plan and execute qualitative and quantitative research methods including interviews, surveys, usability testing, contextual inquiries, and user journey analysis. - Translate research findings into actionable insights and design recommendations that guide product and user experience improvements. - Design and prototype user interfaces and user experience concepts that are intuitive, efficient, and aligned with user needs and business goals. - Collaborate with product managers, designers, developers, and stakeholders to integrate user-centered design principles throughout the product development lifecycle. - Evaluate product designs through usability testing and user feedback, iterating to improve usability and overall product effectiveness. - Develop research documentation including user personas, journey maps, usability reports, and research summaries. - Advocate for user-centered design practices across project teams and organizational initiatives. - Stay informed on UX research methodologies, tools, and industry trends to continuously improve research practices. Minimum Requirements - Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Design, Information Science, or related field. - 8+ years of experience conducting UX research and supporting product design initiatives. - Demonstrated experience applying user research methods and usability testing techniques. - Experience translating research insights into design improvements and product strategy recommendations. - Strong communication skills with the ability to present research findings to technical and non-technical stakeholders. - Strong analytical and problem-solving abilities. - Ability to synthesize complex research data into clear, actionable insights. - Strong collaboration and stakeholder engagement skills. - Passion for improving user experiences through evidence-based design. - US Citizenship required. - Must reside in the Continental US; and be within driving distance to Washington, DC. - Depending on the government agency, specific requirements may include public trust background check or security clearance. Preferred Qualifications - Master’s degree in Human-Computer Interaction (HCI), UX Design, or related field. - Experience with prototyping and design tools such as Figma, Sketch, Adobe XD, or similar platforms. - Experience supporting economic, financial, data-intensive, or analytical business domains. - Experience conducting research for digital platforms, enterprise software, or government systems. - Familiarity with accessibility standards (WCAG) and inclusive design practices. - Experience collaborating within Agile product development environments. $145,000 - $185,000 a year The likely salary range for this position is $145,000-$185,000. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary. Our People We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); paid time off including PTO, holidays, and any other paid leave required by law. Location Be in your Element. This position is hybrid in Washington, DC and will require additional on-site work as requested by the client. Element is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age, ancestry, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, marital status, protected veteran status, or any other legally protected class.

Role Description We seek a talented User Experience Researcher to join a growing team of designers, researchers, and writers supporting clients in federal government. Through our work building and modernizing enterprise software applications, you will have the opportunity to design products that are simple, intuitive, and satisfying that ultimately help the federal government work better and deliver better services. As a UX Researcher, you have a pivotal role in understanding and advocating for end users while collaborating with stakeholders and cross-functional partners to optimize product prototypes, validate product and design decisions, and deliver high quality experiences. You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating insights into powerful stories. You will distill findings into actionable insights, advocate for customer and user needs, collaborate on product designs, validate them with users, and more. This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services. Key Responsibilities - Work to support the UX vision and strategy established by project leadership in alignment with business objectives. - Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions. - Help drive empathy and validate concepts by conducting user interviews and surveys, developing personas, and conducting other research. - Support efforts to discover and develop UX solutions by participating in ideation sessions, rapid testing, and concept validation. - Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research. - Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story. Qualifications - Bachelor's degree - 5+ years of professional UX research experience - Able to provide 1 or more case studies demonstrating your research process and deliverables. - Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US - Candidate must have resided in the US 3 of the last 5 years - Candidate must be eligible for Federal public trust. Preferred Qualifications - Master’s degree in psychology, human computer interaction, human factors, or related field. - 10+ years of overall professional experience preferred. - Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred. - Experience in federal contracting or healthcare IT preferred. - Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services. Professional Skills - Complete tasks effectively and on schedule as part of a broader development team. - Participate in an Agile process to learn quickly and iterate on your project's user experience. - Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts. - Understanding of usability and accessibility including heuristic and expert methods. - Strong research skills in at least one branch of research such as qualitative, quantitative, and design-based methods. - Demonstrate excellent written, visual, and verbal communication. - Ability to work successfully with a cross-functional, diverse, and distributed remote development team. Pay Range The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00