• Deliver a polished, high-touch level of technical product support for Cohesity NetBackup Software and Flex Appliances of high profile and high impact customers • Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively • Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact • Collaborate with internal business partners and stake holders to ensure customer expectations are met and secure renewals • Leverage technical expertise to reproduce customer environments for troubleshooting purposes • Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives • Drive continued self-development in both technical and professional areas to optimize effectiveness in role in Veritas’ latest Alta product offerings • Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others • Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality, and availability of known technical solutions to customers and peer engineers • Provide feedback to improve product quality and process improvements • On occasion, travel for customer site visits and/or departmental meetings

Role Description As a Sr. DevOps Engineer, you’ll support the development and operation of a new Stop Loss platform by managing AWS-based cloud environments and CI/CD processes. What you will do - Partner with application teams to design and set up cloud infrastructure, CI/CD pipelines, and deployment workflows - Build and maintain scalable AWS-based environments to support application needs - Implement and manage CI/CD tools (e.g., Azure DevOps or similar platforms) to streamline delivery processes - Use hands-on cloud engineering skills to troubleshoot and optimize environments and deployments - Leverage AI-assisted tools to create, debug, and understand code, scripts, pipelines, and cloud configurations Qualifications - High School Diploma is required, plus a Bachelor's degree or equivalent experience in a related field - 6–9 years of relevant experience in cloud engineering, DevOps, or related roles - Hands-on experience designing, building, and supporting AWS-native cloud services and environments - Proven ability to configure and manage cloud infrastructure to meet application and platform needs - Experience developing, implementing, and supporting CI/CD pipelines for application teams - Familiarity with CI/CD tools such as Azure DevOps or comparable platforms - Strong collaboration skills, with experience partnering with engineers and vendors to establish environments and deployment processes - Ability to support end-to-end platform setup, including deployment workflows and ongoing operations - Proficiency using AI-assisted tools to create, troubleshoot, and interpret code, scripts, pipelines, and cloud configurations - Problem-solving mindset with a focus on improving automation, efficiency, and reliability Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

• Провести аудит та інвентаризацію поточної інфраструктури • Вести та реалізовувати backlog security/reliability покращень • Впорядкувати доступи та secrets management: least privilege, MFA/SSO, rotation, service accounts, secret storage/scanning • Підсилити security baseline інфраструктури • Побудувати якісний monitoring та observability • Підтримувати стабільність production-інфраструктури • Зробити CI/CD більш контрольованим та передбачуваним • Стандартизувати інфраструктурні зміни через IaC/config-driven підхід, review процеси та drift control • Поступово оновлювати legacy-інфраструктуру без ризику для бізнесу: risk assessment, migration planning, rollback/mitigation • Працювати в партнерстві з development-командами • Планувати інфраструктурний roadmap разом з HoE/Product

Role Description OffSec is seeking an experienced DevOps Engineer to join our team and lead the design and implementation of complex, scalable lab environments that power our industry-leading cybersecurity training and certification programs. This senior-level position will work closely with Security Researchers and Platform Engineers to create sophisticated labs and vulnerable machine environments across hybrid cloud and on-premises infrastructure, enabling hands-on learning experiences for cybersecurity professionals worldwide. The ideal candidate will bring deep expertise in OpenStack, modern DevOps practices, and the integration of generative AI to automate infrastructure management, with proven experience in large-scale migrations and cost optimization. You’ll design resilient, scalable, and secure infrastructure - leveraging AI-driven insights and prompt engineering - to deploy lab environments supporting thousands of concurrent users while maintaining the realistic attack scenarios our students depend on. Duties and responsibilities - Infrastructure & Migration - Design and Engineer complex, multi-tier deployment environments for labs supporting vulnerable machines and realistic attack scenarios using OpenStack - Develop scalable infrastructure solutions across hybrid cloud and on-premises environments - Create solutions that reduce infrastructure costs while improving capabilities and performance - Design secure hosting networks and network topologies that can be used to support realistic offensive cyber activities - Establish infrastructure standards, patterns, and best practices for lab environment deployment - Lab Environment Specialization - Design deployment pipelines for complex, multi-VM cybersecurity lab environments with sub-5 minute deployment targets - Implement static IP addressing and network isolation for thousands of concurrent user lab instances - Optimize lab deployment speed and resource utilization for peak performance - Create infrastructure supporting the deployment of concurrent vulnerable machine instances at scale - Design workspace-based deployment models enabling team collaboration and private lab sessions - Platform Engineering & Automation - Design and implement CI/CD pipelines using GitLab for automated deployment of lab environments - Develop infrastructure automation using known Infrastructure as Code frameworks - Create self-service capabilities for Content Engineers to deploy and manage lab resources efficiently - Implement comprehensive monitoring, logging, and observability solutions for lab environments - Establish disaster recovery and business continuity procedures with minimal downtime requirements - Cloud & Virtualization Management - Engineer and optimize OpenStack deployments as primary infrastructure platform - Implement multi-cloud strategies across AWS, Azure, and GCP where appropriate - Execute cloud cost optimization strategies and resource governance policies - Ensure security and compliance across all cloud and virtualization platforms - Design and implement efficient backup and snapshot strategies for lab environments - Network Engineer & Security - Design complex networks including VPNs, VLANs, and software-defined networking - Implement network segmentation and security controls appropriate for vulnerable lab environments - Configure and manage load balancers, firewalls, and network security appliances - Design network monitoring and traffic analysis capabilities - Ensure proper isolation between student lab environments while maintaining performance Qualifications - Technical Expertise - AI: Proficiency in leveraging generative AI tools and prompt engineering to optimize workflows, enhance creative output, and drive operational efficiency. - OpenStack: Production experience with OpenStack deployment, management, and optimization - Cloud Platforms: 3+ years hands-on experience with AWS, Azure, and Google Cloud Platform - Virtualization: Expert-level knowledge of OpenStack - Networking: Deep understanding of TCP/IP, routing protocols, VPNs, firewalls, and network security - CI/CD: Extensive experience with GitLab CI/CD pipelines and infrastructure automation - Infrastructure as Code: Proficiency with any framework like Terraform, CloudFormation, ARM templates, and configuration management tools - Containerization: Experience with Docker, Kubernetes or other container orchestration - Operating Systems: Advanced knowledge of Linux and Windows Active Directory - Professional Experience - 3+ years of experience in DevOps, Site Reliability Engineering, or Infrastructure Engineer roles - Proven track record of designing and implementing large-scale, distributed systems - Demonstrated experience with infrastructure cost optimization and migration projects - Experience with high-availability and disaster recovery implementations - Background in cybersecurity, penetration testing, or vulnerability research environments (preferred but not a requirement) - Strategic & Analytical Skills - Proactive problem-solving with ability to understand broader context and implications - Experience identifying and proposing solutions before being asked - Ability to challenge requirements and suggest alternative approaches - Track record of improving processes and identifying optimization opportunities - Experience making Engineer decisions with incomplete information Performance Expectations - Ability to work independently with minimal supervision while maintaining high quality standards - Track record of successful large-scale infrastructure projects delivered on time Preferred Qualifications - Experience with cybersecurity tools and vulnerable application deployment - Experience with monitoring tools like Prometheus, Grafana, ELK stack - Familiarity with Offensive Security’s training platforms and methodologies - Open source contributions or technical writing experience Working conditions - This role is a full-time position. Work hours for this position are flexible and will be performed from a home office. Direct reports - This position has no direct reports. Equal Employment Opportunity OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.