Designated Site Reliability Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

22 days ago

Salary

0

Seniority

Senior

Bachelor DegreeSpanishPortugueseEnglishCloud

Job Description

Designated Site Reliability Engineer

Cohesity

• Deliver a polished, high-touch level of technical product support for Cohesity NetBackup Software and Flex Appliances of high profile and high impact customers • Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively • Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact • Collaborate with internal business partners and stake holders to ensure customer expectations are met and secure renewals • Leverage technical expertise to reproduce customer environments for troubleshooting purposes • Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives • Drive continued self-development in both technical and professional areas to optimize effectiveness in role in Veritas’ latest Alta product offerings • Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others • Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality, and availability of known technical solutions to customers and peer engineers • Provide feedback to improve product quality and process improvements • On occasion, travel for customer site visits and/or departmental meetings

Job Requirements

  • Bachelor’s Degree in Computer Science or Business Administration or equivalent experience
  • Work experience with networking and enterprise data backup solutions, particularly NetBackup or data management solutions, particularly InfoScale
  • Experience providing enterprise-level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale
  • Demonstrated capability of learning emerging products and technologies with minimal documentation and guidance to support customers and colleagues
  • Expert level knowledge in contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage and Computer Security Concepts
  • Expert level knowledge in NetBackup features and NetBackup Appliances or InfoScale required
  • Excellent verbal and written communication skills
  • Fluent Spanish and/or Portuguese is highly desired

Benefits

  • Remote work options
  • Professional development opportunities
  • Annual travel expected to be less than 10%

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