• Sei der erste Kontakt und begleite deine Kunden von der Bestellung, über die Verifizierung bis zur Fahrzeugübergabe • Recherchiere in enger Zusammenarbeit mit Kolleginnen und Kollegen aus anderen Abteilungen den aktuellen Stand der Aufträge • Verschaffe dir jederzeit einen Überblick über die anstehenden Aufgaben und setze im Team die Prioritäten • Du trägst dazu bei, dass Kunden schnellstmöglich ihr neues Auto erhalten - mit unserem einzigartigen Glastruck direkt vor die Haustür!

Role Description You have an upbeat attitude, sense of optimism, joy for life, and a desire to learn and be challenged each day. You are excited about working in a startup environment with ambiguity where every day is different, and the only constant is change. You are energized by solving problems, providing outstanding service, and believe great customer support can turn a tough situation into an opportunity for BarnTools to stand out in a positive way. You have an innate level of ‘Compassionate Curiosity’ and can: - Put yourself in the customer’s shoes - Show empathy - Respectfully challenge - Ask discovery questions to truly understand the customer’s needs - Suggest solutions and/or take that feedback to the Product Team You geek out about the latest technology and utilizing software to make data-driven decisions for both reactive and proactive support of our customers to create a best-in-class customer experience. You are highly organized, with deep attention to detail, and process improvement is in your DNA. You can lead yourself and work with others to create a collaborative and healthy work environment that embodies autonomy. You are motivated to continually provide value to the customer and ‘Wow’ them with our service and attention to THEIR needs. You have an impeccable standard of integrity! We do what is right...ALWAYS!! Qualifications - Undergraduate Degree or equivalent combination of education and experience in a related field, with preference to degrees in Ag, Business, and/or MIS - 2+ years of Help Desk, Technical Support, Customer Service/Success, or equivalent experience in roles with a strong focus on communication, troubleshooting, and solving customer’s challenges - English speaking fluency required - Certifications in Customer Support, Success, and/or Project Management preferred - Preference to candidates with a familiarity or background in agriculture - Background with e-commerce and SaaS driven Customer Support highly preferred - Familiarity with HubSpot, Jira, and OpenPhone preferred - Familiarity with e-commerce and payment software like Shopify, BigCommerce, Stripe, etc preferred - Technical savvy and curiosity to know more about the customer’s processes and challenges - Solid technical background with an ability to give instructions to a non-technical audience - Proven verbal communication skills - a people person who is well-spoken and a great listener - Proven written communication skills - clear, concise, positive, and grammatically correct - Proven troubleshooting skills that think outside the box and keep digging for answers - Proven ability to understand complex problems and explain the source of those problems simply - Proven ability to perform assigned tasks and complete work on schedule with minimal supervision and prioritize competing demands - Well organized with the ability to multi-task and complete projects - Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change - Must have a stable internet connection and quiet space to work Requirements - Support customers Monday – Friday, 8am-5pm Central. We are a growing startup trying to scale efficiently, so hours may shift in the future depending on the needs of the business. - Be a BarnTools product expert and teach customers how to use both the mobile and web application and our hardware. - Monitor inbound inquiries via phone, email, and webchat utilizing HubSpot and OpenPhone call center, and provide a delightful overall support experience that ensures high levels of customer satisfaction. - Manage customer inquiries within expected time frames and escalate as needed through appropriate Incident Management channels. - Take inbound orders and communicate shipping updates as needed. - Create technical documentation for customer use and for internal use, including contributing to the Help Center and our internal knowledge base. - Use HubSpot and various tools to track customer communication, issues, and metrics. - Troubleshoot technical problems together with our development team and customers. - Review reports and analyze customer data to predict issues prior to customers experiencing them and engage proactively. - Work with the customer success team to improve established processes and best practices preparing for team expansion over time. - Work closely with BarnTools peers to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey. - Work with the product development team as needed to provide feedback, testing, and customer engagement on new beta functionality. - Advocate for customers internally by providing continuous feedback to BarnTools’ Sales, Marketing, & Engineering teams. - Some travel may be required for training and company events <10% expected but depending on the hire’s location and skillset you may add value by going on-farm occasionally. Benefits - An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action! - Be part of a team that is disrupting and transforming the industry every day. - Connecting the world's farms will allow sweeping changes across the industry. - Work from home and/or in our office in Urbandale, Iowa - $500 home office reimbursement (we provide a computer as well) - Competitive health plans (medical, dental, & vision insurance) - Competitive salary - PTO - we do not track vacation or PTO days. (Take the time you need to balance life and work with the expectation you will coordinate with the team) - Paid Parental Leave (up to 12 weeks for both Mother and Father) - Paid career development opportunities - BarnTools swag - Advancement opportunities based on results, not politics

Role Description Exciting Opportunity for Czech Speakers! Are you fluent in Czech and looking for a rewarding customer service role with the opportunity to live and work in Greece? At Mercier Consultancy, we are offering a position as a Czech Speaking Customer Representative allowing you to work (remotely) while enjoying life in Greece. This is your chance to combine professional growth with an incredible lifestyle in one of the most beautiful countries in Europe. - Provide customer service to Czech-speaking clients via phone, email, and chat. - Effectively handle client inquiries, ensure timely resolution, and maintain high customer satisfaction. - Utilize company systems and tools to provide accurate and efficient support. - Collaborate with a diverse team to meet and exceed service goals. Qualifications - Fluency in Czech (both written and spoken) is essential. - Strong communication and interpersonal skills focused on delivering excellent customer service. - Ability to adapt to new tools, technologies, and a remote working environment. - Self-motivated, proactive, and able to work independently. - Open and willing to relocate to Greece to work and live. - No prior experience required, just a great attitude and a willingness to learn! Benefits - Competitive Monthly Salary - Enjoy 2 Additional Yearly Bonuses - Monthly Performance Bonus - Paid Relocation - Airport Pick-Up - Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...

• Manage and develop a team of Remote agents (1st and 2nd level), ensuring high engagement and professional growth • Monitor KPIs, ticket quality, and response times to ensure excellence in technical and administrative support • Identify and implement workflows to improve the efficiency of handling inquiries via mail, chat, and telephone • Guide the team in utilizing sales skills to identify upselling opportunities during technical consultations • Act as the final point of contact for complex technical or commercial issues that require senior intervention • Lead the adoption of AI tools within the department to streamline support processes and enhance customer self-service