• Manage and develop a team of Remote agents (1st and 2nd level), ensuring high engagement and professional growth • Monitor KPIs, ticket quality, and response times to ensure excellence in technical and administrative support • Identify and implement workflows to improve the efficiency of handling inquiries via mail, chat, and telephone • Guide the team in utilizing sales skills to identify upselling opportunities during technical consultations • Act as the final point of contact for complex technical or commercial issues that require senior intervention • Lead the adoption of AI tools within the department to streamline support processes and enhance customer self-service

Title: Clinical Specialist, CRM - Rochester, NY Location: Rochester, New York, United States of America Job Description: We anticipate the application window for this opening will close on - 8 May 2026   At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.     A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.                     Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.   CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION: Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.   Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.   To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com   A DAY IN THE LIFE:  POSITION RESPONSIBILITIES:   Technical Support - Successfully completes CRM Field Technical Training – including online and field-based training - Performs checks/interrogations of all CRM medical device systems post sign-off - Supports implants of all CRM products post sign-off - Provides on-call support as needed on evenings and weekends post sign-off - Provide troubleshooting support as requested   Operational Support - Assures completion of patient registration and any other required hospital documentation - Helps manage consignment inventory and trunk inventory once obtained - Provides additional inventory support to meet customer needs - Maintains software on programmers throughout the district as directed - Assists with managing daily coverage logistics as needed   Educational Support - Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed - Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off   Sales Support - Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer - Assists with obtaining customer POs throughout the quarter - Has a basic understanding of the competitive landscape - Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives   Ongoing Technical Development - Stays up to date on new products, solutions and patient management offerings - Completes all assigned training in a timely manner - Performs other related duties as assigned   MUST HAVE - BASIC QUALIFICATIONS: IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME - High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- - Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- - Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing   NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS: - Thorough working knowledge of medical terminology and the medical device industry - Proven ability to build/maintain positive relationships with peers and colleagues across organization levels - Strong work ethic in accomplishing objectives of the position - Expertise with Microsoft tools & other applications (i.e., SalesForce.com) - Ability to meet vendor credentialing requirements - Excellent customer service skills - Excellent interpersonal, written/verbal communication skills - Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines   PHYSICAL JOB REQUIREMENTS: - The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile - Continuous verbal and written communication - Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level - Sitting, standing and/or walking for up to eight plus hours per day - Environmental exposures include eye protection, infectious disease and radiation - Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R. - Frequently required to use hands to finger, handle or feel objects, tools or controls - Ability to effectively use a mobile phone, PC, keyboard and mouse - Frequent bending/stooping, squatting and balance - Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer - Must be able to drive approximately 80% of the time within assigned territory. - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management. - Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.      Travel Requirements: - Minimum travel of 10%   A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.   In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.   The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.   ABOUT MEDTRONIC Together, we can change healthcare worldwide.  At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday.  It is what makes this an exciting and rewarding place to be.   We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.  Let’s work together to address universal healthcare needs and improve patients’ lives.  Help us shape the future.   It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities.   This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees   The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.     Physical Job Requirements   The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.   U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation   Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$72,000 - $90,000 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.

Role Description Căutăm un operator de asistență clienți vorbitor de limba germană care să se alăture echipei noastre din Chișinău, Moldova. În acest rol, veți fi vocea organizației noastre, oferind asistență excepțională clienților noștri vorbitori de limba franceză. Veți gestiona solicitările clienților, veți rezolva problemele în mod eficient și vă veți asigura că fiecare interacțiune reflectă angajamentul nostru față de satisfacția clienților. Aceasta este o oportunitate excelentă de a vă dezvolta cariera într-un mediu orientat către client, în care abilitățile dvs. de comunicare și empatia dvs. fac cu adevărat diferența. - Răspundeți la întrebările clienților prin telefon, e-mail și chat în limba germană, cu profesionalism și amabilitate - Rezolvați problemele clienților și oferiți soluții rapide și eficiente - Documentați interacțiunile cu clienții și păstrați înregistrări exacte în sistemul nostru de asistență - Identificați și escaladați problemele complexe către departamentele corespunzătoare sau personalul superior - Urmăriți clienții pentru a vă asigura că preocupările lor au fost rezolvate complet - Mențineți o atitudine prietenoasă și empatică în timp ce gestionați simultan mai multe solicitări ale clienților - Contribuiți la un mediu de lucru pozitiv în echipă și împărtășiți cele mai bune practici cu colegii - Îndepliniți obiectivele de performanță privind timpul de răspuns, rata de rezolvare și scorurile de satisfacție a clienților - Oferiți feedback conducerii cu privire la preocupările comune ale clienților și îmbunătățirile produselor Qualifications - Cunoașterea fluentă a limbii franceza (scris și vorbit); cunoașterea limbii engleze constituie un avantaj - Experiență dovedită în asistență clienți sau servicii clienți - Abilități de comunicare și interpersonale puternice, cu capacitatea de a rămâne calm sub presiune - Abilități excelente de rezolvare a problemelor și atenție la detalii - Cunoașterea sistemelor informatice și a instrumentelor de gestionare a relațiilor cu clienții (CRM) - Capacitatea de a efectua mai multe sarcini simultan și de a stabili priorități în mod eficient într-un mediu cu ritm rapid - Empatie și răbdare demonstrate în interacțiunea cu clienții - Diplomă de liceu sau echivalent - De preferat: experiență cu sisteme de ticketing sau cunoștințe despre cele mai bune practici în domeniul asistenței clienților - De preferat: competențe lingvistice suplimentare, cum ar fi limba română sau alte limbi europene Requirements - Schedule 9:00 - 21:00 (8 hours rotational shift), 40 hours weekly - Work in the office or remotely - Time Type: Full time

Role Description As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca’s B2B offerings, helping customers launch US securities and crypto trading apps worldwide. Reporting to the Director, Success, this role supports Alpaca’s B2B offerings—you will help customers launch trading apps and open financial services to everyone on the planet. Things You Get To Do - Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal. - Ensure customer satisfaction, retention, and success. - Manage escalations, internally and externally, with a focus on customer empathy. - Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.). - Work with partners to accurately forecast growth and to identify and monitor progress towards shared goals. - Drive adoption of Alpaca features (new and existing) among our Live Partners. - Identify and disseminate best practices and pitfalls. - Represent the partner internally to ensure Alpaca across multiple groups (marketing, product, operations, etc.). - Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles. - Provide internal communication and reporting on overall account status, health, and risk. - Develop a success strategy for ensuring customer success. - Identify areas and consider solutions for improvement/optimization within Alpaca. - Ad-hoc duties and responsibilities as assigned. - Deliver QBRs and executive reports that align customer goals to platform outcomes. - Serve as a trusted advisor to customers’ leadership teams, aligning Alpaca capabilities to their go-to-market strategy. - Own the full customer lifecycle post-signature: onboarding, activation, expansion, and renewal. - Collaborate cross-functionally with Product, Sales, and our Broker Dealer to leverage process understanding to champion partner needs and influence roadmap priorities. Qualifications - 4-6 years of experience in a customer success role, managing customer relationships. - Comfortable working EMEA hours (GST/GMT/ET) in a remote setup. - Understanding of and experience with key technology concepts, such as SaaS and APIs. - FinTech experience, especially with broker-dealer business. - Exposure to, or employment with, large and small companies. - A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet. - Ability to work remotely and independently, and to self-manage time and obligations. - Flexibility to jump in where/when needed to help drive Alpaca's growth. - Desire to learn. - Ability to manage customer relationships across various-sized companies. - Team player that thrives on ownership, transparency, and being relentlessly partner-first. Requirements - Startup mindset for a fast-paced, high-growth environment. - Experience working with international B2B clients. Benefits - Competitive Salary & Stock Options. - Health Benefits. - New Hire Home-Office Setup: One-time USD $500. - Monthly Stipend: USD $150 per month via a Brex Card.