• Develop and evolve monitoring infrastructure for high-load production systems; • Design and improve observability solutions for internal services and customer-facing products; • Build and maintain Grafana dashboards, uptime monitoring, and alerting systems; • Develop and optimize monitoring integrations using Elasticsearch and related technologies; • Improve incident detection and monitoring reliability across distributed infrastructure; • Support and troubleshoot monitoring infrastructure issues; • Collaborate closely with Infrastructure, DevOps, and Engineering teams; • Participate in architectural and technical discussions related to monitoring and observability.

Role Description Our client provides dental services to nursing homes and long-term care facilities. They are seeking a highly motivated Patient Services Coordinator to act as the primary liaison between dental teams and patients, ensuring seamless communication and exceptional patient care. This fully remote, full-time role is ideal for professionals who are empathetic, patient, communicative, and analytical. The successful candidate will be responsible for managing high volumes of patient interactions, maintaining accurate records, and following established processes to support patient satisfaction. This role offers opportunities for career growth, skill development, and long-term progression within the client's operations. Candidates will gain valuable experience working with U.S.-based healthcare teams and build expertise in patient service coordination and healthcare administration. Please Note: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote. Key Responsibilities - Manage a high volume of patient communications across phone, email, and other channels. - Serve as the primary liaison between patients and dental professionals, ensuring clear, effective, and timely communication. - Respond to patient inquiries, provide service information, and assist with scheduling requests. - Assess patient needs and deliver appropriate solutions to ensure satisfaction and a positive experience. - Maintain detailed and accurate records of all patient interactions in line with established communication procedures, policies, and guidelines. - Provide empathetic, patient-centered, and professional support across all interactions. - Prioritize and manage multiple tasks simultaneously while consistently upholding high service standards. - Escalate complex or urgent issues appropriately to ensure timely and effective resolution. - Collaborate closely with internal teams to ensure smooth and consistent service delivery. - Use initiative to anticipate patient needs, establish efficient workflows, and maintain strong organization in a fully remote environment. Qualifications - Previous experience in customer service, client support, or a call centre environment. - Experience in healthcare, medical administration, dental services, or patient coordination is highly advantageous. - Strong phone handling, active listening, and communication skills, both verbal and written. - Analytical mindset with solid problem-solving abilities to assess and respond to patient needs effectively. - Highly organized, detail-oriented, and capable of managing multiple priorities efficiently. - Ability to work independently in a fully remote setting and self-manage with minimal supervision. - Proficient in Microsoft Office (Word, Excel, Outlook) and standard email systems. - Familiarity with healthcare or patient management software is advantageous but not essential. - Professional demeanor with a strong sense of empathy, patience, and excellent interpersonal skills. If you have not been contacted within 14 working days, please consider your application unsuccessful.

Role Description Als Firewall & Network Administrator schützt du, ohne auszubremsen. Du entwickelst Sicherheitsarchitekturen, die Business ermöglichen statt blockieren. Du denkst Risiko unternehmerisch und triffst Entscheidungen mit Weitblick. Du übernimmst Verantwortung, wenn es darauf ankommt. Deine Aufgaben: - Sicherheitskonzepte entwickeln und umsetzen. Du etablierst Segmentierung, MFA und moderne Schutzmechanismen. - Security-Architekturen im Kundenumfeld bewerten und optimieren. Du erkennst Schwachstellen und leitest konkrete Maßnahmen ab. - Incident Handling unterstützen. Du analysierst Events und Logs und sorgst für nachhaltige Verbesserungen. - Security-Standards operationalisieren. Du begleitest Patch- und Update-Prozesse und stärkst kontinuierlich das Sicherheitsniveau. - Kunden beraten. Du erklärst Risiken verständlich und entwickelst tragfähige Lösungen. Qualifications - Mehrjährige Praxis im Bereich Firewall- und Netzwerk-Engineering (Build & Run). - Fundiertes Verständnis moderner Netzwerk- und Security-Konzepte (Segmentierung, VPN, Routing, Zero-Trust-Denken). - Deutschkenntnisse auf C1-Niveau (z. B. für Workshops & Kundendialoge) sowie solide Englisch-Skills. - Strukturierte, eigenverantwortliche Arbeitsweise und Freude an Professional-Services-Projekten. - Nice-to-have: Herstellerkenntnisse (z. B. Fortinet, Sophos, Cisco, Aruba, Dell), Azure Networking, EDR/XDR, SIEM; relevante Zertifizierungen oder die Bereitschaft dazu. Benefits - Absolute Flexibilität. Du arbeitest flexibel remote oder vor Ort – so, wie es für dich sinnvoll ist. - Gezielte Weiterentwicklung. Herstellertrainings und Zertifizierungen passend zu Deinem Schwerpunkt. - Mentoring durch erfahrene Kolleginnen und Kollegen. Fachlicher Austausch auf Augenhöhe. - Gesundheitsangebote wie Jobrad und Egym/Wellpass sowie moderne Ausstattung im Office und im Homeoffice. Company Description Wir sind ein Systemhaus mit rund 60 Mitarbeitenden. Kein Konzern. Keine Silos. Unser Fokus: Managed & Professional Services in Cloud, Netzwerk und Security. Wir sorgen dafür, dass IT im Mittelstand stabil, sicher und wirtschaftlich läuft.

Role Description Provide high-level (2nd and 3rd level) support and maintenance for a Mainframe-based application, ensuring maximum uptime and performance. - Conduct troubleshooting and root cause analysis, implementing solutions to ensure system reliability and availability. - Manage incidents, change requests, and maintain system performance and stability in collaboration with the maintenance team. - Perform regular checks and preventive maintenance tasks. - Collaborate closely with the development team to implement long-term solutions and improvements. Qualifications - Senior experience in Mainframe environments, particularly in application maintenance and operational support. - Strong ticket handling skills. - Excellent analytical and problem-solving skills. - Proficiency in the German language for daily communication and documentation. - Strong track record in 2nd and 3rd level operational support roles (preferred). - Effective teamwork and collaboration skills with cross-functional teams (preferred). Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.