• Lead, design and implement NICE-based routing solutions • Develop secure and compliant IVR applications • Migrate legacy call center systems to modern omnichannel platforms • Troubleshoot complex issues and optimize customer journeys • Ensure seamless system integrations • Manage multiple stakeholders effectively • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements • Design and build call flows, chat solutions, and backend system integrations using APIs • Provide Subject Matter Expertise (SME) for NICE BU • Collaborate with the architecture team to design, develop, and integrate APIs

• Provide technical leadership for the team, influencing architecture and design decisions that span multiple teams. • Own and evolve critical platform areas including partner onboarding, developer tooling, authentication, user management, and the unified partner portal. • Identify long-term technical risks and opportunities, and lead initiatives to address scalability, reliability, security, and maintainability. • Set and reinforce engineering standards, patterns, and best practices across teams. • Collaborate closely with Engineering Managers and Directors to align technical strategy with delivery plans and team goals. • Partner with Product Managers, Directors, and Designers to translate product vision into technically sound, scalable solutions. • Act as a trusted technical advisor across teams, helping resolve complex cross-team dependencies and tradeoffs. • Drive alignment and consistency across partner-facing systems and experiences. • Design, implement, and review high-impact code, particularly in complex or high-risk areas. • Lead technical discovery and execution for ambiguous or strategically important initiatives. • Ensure solutions are well-tested, observable, and production-ready. • Balance short-term delivery needs with long-term platform health. • Mentor senior and mid-level engineers, helping them grow in technical depth, system design, and scope of impact. • Raise the quality bar through thoughtful code reviews, architectural guidance, and knowledge sharing. • Foster a culture of continuous improvement, learning, and technical curiosity. • Champion secure-by-design principles, particularly around authentication, authorization, and partner data access. • Work closely with SRE and platform teams to ensure systems meet reliability, availability, and performance expectations. • Improve observability, operational readiness, and incident learnings across partner-facing systems.

• Develop API and GUI functionality for PanX FEA Software for stand-alone use and for integration into commercial build-prep processors. • Work directly with users to understand requirements and gather feedback related to software usability and workflows. • Perform pre-release GUI/API testing/QA to ensure interface quality.

• Design, develop, and maintain search relevance and recommendations systems using Elastic, Spring Framework, Kafka, event-driven processing and API’s • Collaborate with cross-functional teams to define, design, and ship new features • Monitor system performance, troubleshoot issues, and ensure high availability and reliability • Mentor and provide guidance to junior team members • Stay updated with the latest industry trends and technologies