• Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization. • Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system. • Provide mentorship and feedback on service tools, repair and installation work instructions. • Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required. • Validate service documentation and software. • Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development, and Operations. • Work in compliance with legislation and IMS.

• Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require further investigation or action by other departments within the company. • Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.

• Drive IT automation initiatives using scripting or low-code/no-code platforms to streamline workflows • Provide high-quality, customer-focused IT support for our global teams (NORAM, EMEA, LATAM, India) • Administer and secure Google Workspace (user provisioning, security, troubleshooting) • Manage device lifecycle and compliance using Workspace ONE UEM/MDM and oversee end-to-end IT asset lifecycle • Document IT processes, manage knowledge bases, and contribute to SOC2, ISO 27001, and PCI DSS compliance efforts • Lead onboarding and offboarding operations, coordinating with Compliance, People, and Security • Support key collaboration platforms (Jira Service Management, Slack, Zoom, Confluence, etc.)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description To provide clients with skills for independent living in a safe environment. - Provide habilitation services to each client as prescribed in that client’s service plans (CFA, Individual Service plan, Habilitation plan). - Assist each client, as needed, in skill development in areas such as activities of daily living, domestic living, recreation, socialization. - Ensure that each assigned client is well-groomed, including hairstyle, finger and toenail trimming, good oral and personal hygiene. - Ensure that each assigned client’s living area is clean and tidy. - Assist assigned clients, as needed, in selecting clothing by suggesting appropriate attire and color combinations. - Ensure assigned clients’ nutritional needs are met according to prescribed diet, and assist with feeding, as necessary. - Report immediately any observed/known deficiencies or own inability in providing habilitation services to clients, as well as all types of abuse, other facility problems, including physical plant/safety issues, to management. - Attend and participate in meetings, conferences and training sessions as assigned. - Carry out all policies and procedures of the agency issued by management in accordance with OPWDD or other funding agency guidelines. - With appropriate training and supervision, administer medication to clients as assigned and in compliance with management, medical and nursing policies, and procedures. - Serve as a positive role model for clients. - Ensure all interactions support the core values and mission of the agency. - Additional responsibilities as deemed necessary and/or appropriate by the Program Manager and/or designee. - Participate in meetings as assigned including supervisory and service planning meetings. - Assist in the organization and maintenance of common areas where indicated. - Participate in a 24/7 crisis response rotation, as indicated. - Adhere diligently to all life-safety policies and procedures. Qualifications - High School Diploma or approved equivalent required. - Effective written and oral communication skills. - One year’s experience providing direct services to developmentally disabled persons preferred. - AMAP certified, SCIP-R trained, CPR & First Aid Trained (Note: S:US will provide on-the-job training for such certifications). - Basic computer skills (e.g. MS Office suite and Windows). Requirements - Interprets relevant information to resolve problems. - Effectively balances considerations and alternatives to make sound decisions. - Handles unexpected situations by responding effectively to challenges and deadlines. - Copes adequately with stress on the job. - Provides timely, accurate and clear documentation according to established policies. - Applies time management skills to work effectively within given deadlines. - Organizes own time and prioritizes workload effectively. - Willingness to initiate new ideas and consistently look for better ways of doing things. - Demonstrates effective verbal, written and listening skills. - Works well as part of a team. - Can be relied upon to be available as needed; includes attendance and punctuality. - Responds to consumer needs promptly, accurately and with courtesy and respect. - Models appropriate behavior and represents the organization in a positive manner to outside resources. - Supports the missions and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values. - Maintains confidentiality of consumers and staff, restricting information to those who need to know. - Maintains positive enthusiasm toward job accountabilities and objectives. - Persists with extra effort and overcomes obstacles to get the job done. Benefits - Health and wellness resources. - Generous PTO. - Professional development. - More benefits available on the Benefits Page. Company Description S:US IS AN EQUAL OPPORTUNITY EMPLOYER. Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information, including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.