• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions. • Generate new license revenue by engaging with the account’s technical team to drive toward a technical win. • Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. • Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI. • Conduct product demonstration to customers and lead successful proof of value (POVs) • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. • Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents. • Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. • Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

• You will partner with our business / account team working with customers to develop a keen understanding of their goals, strategies, and technical needs as well as help to define and deliver high-value solutions meeting these needs. • Staying up on the state of the art in the production deep learning and machine learning methods. • You'll be called on to help architect and scale high-performance, distributed, AI deployments that are built on the latest NVIDIA GPU supercomputers. • Document what you know and teach others. • Be an industry leader with vision on integrating NVIDIA technology into AI and HPC architectures for advanced applications, such as foundation model training or autonomous labs. • Strategically partner with lighthouse customers and industry-specific solution partners targeting our computing platform.

• Own the long-term roadmap for our community tech stack. Ensure all tools (CRM, third-party platforms, automation layers) are integrated, scalable, and evolving ahead of our operational needs. • Act as the primary architect for our community CRM. You will be responsible for ensuring data integrity, building custom objects, and creating seamless hand-offs between Community and Success teams. Your goal is to drive 100% adoption for primary relationship-management use cases. • Lead the selection, vendor management, and rollout of new tools. You will design end-to-end workflows that bridge the gap between community engagement and business data, ensuring high adoption and minimal technical debt. • Partner with the Community team to define how we measure health, tiers, and growth. You will support and build the data pipelines and dashboards that demonstrate the ROI of our programs to executive leadership. • Navigate a complex stakeholder environment (CorpEng, Privacy, IT) to ensure all community tools meet Reddit’s high standards for security and user trust.

• Engage with customer Clinical Scientists, Clinical Operations, Data Management, Biostatisticians, Medical Writers, and Project/Program Managers through participation as a CSS representative in study team meetings to understand key components of their clinical study and support them in successful use of the Faro Health Platform • Conduct modeling of studies in the Faro Study Designer for customers, sales demos and delegate and provide guidance of study modeling and other clinical tasks to junior team members • Own the management and ongoing expansion of a high-quality public study library • Work closely with customer users to provide instruction on clinical application of the study designer and explanation of steps taken to accomplish a design in the Faro Health Platform, with the Product Experience team • Support customer relationships while working closely with Customer Strategy from implementation through deployment and beyond to ensure customer success and promote adoption • Work closely with Clinical Data Solutions to provide feedback and support with maintenance of the assessments/ measurements library • Work closely with Product Management to provide user feedback for feature optimization • Contribute to feature development and evaluation through research and modeling of clinical trials in the Faro platform • Work closely with Product Experience to provide clinical expertise for the development of training materials • Ability to travel up to 50% to customer sites and to the office for team meetings, as needed