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Security, Identity & Intelligence On Every Voice
Senior Director, Solutions Engineering
Location
United States
Posted
139 days ago
Salary
$210K - $250K / year
Seniority
Senior
Job Description
Senior Director, Solutions Engineering
Pindrop
• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions. • Generate new license revenue by engaging with the account’s technical team to drive toward a technical win. • Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. • Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI. • Conduct product demonstration to customers and lead successful proof of value (POVs) • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. • Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents. • Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. • Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.
Job Requirements
- Current and recent experience formally leading a solutions engineering team
- 10+ years of sales engineering experience, closing $1M+ deals.
- Proven success selling of very large, complex deals with many moving parts.
- Excellent presentation and communication skills with executive presence and confidence.
- Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors.
- Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions.
- A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.
- Desire and passion to work at an early-stage, high-growth company.
- Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.
- A Winner and A Fighter: does not take no for an answer - doesn't accept things as they are - asks not why but why not.
Benefits
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2024 where the entire company rests and recharges!
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
- Identity protection through Norton LifeLock
- Remote-first culture with opportunities for in-person team events
- Recurring monthly home office allowance
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program including Employee Assistance Program, 24/7 Telemedicine
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