• Responsible for improving company performance through the design and development of effective learning solutions. • Partner and build relationships with stakeholders to identify knowledge and performance gaps. • Maintain working knowledge of assigned content and provide recommendations for training interventions. • Research content by conducting interviews, attending courses, running focus groups, reviewing surveys, reviewing existing materials, participating in meetings and searching reliable external sources. • Incorporates adult learning theory, motivational elements and learning best practices into the design and development of learning plans, prototypes, courses, and performance support for both instructor-led and computer-based learning. • Employs rapid instructional design techniques to develop learning in a fast paced environment. • Effectively leverage learning technologies and content development tools to design, develop and implement learning solutions. • Manage and publish content to an LMS and CMS. • Use elearning authoring tools to develop self-paced content. • Stay abreast of automotive and digital marketing current events, challenges and needs. • Review peer content and provide constructive feedback. • Act as a lifelong learner, providing ongoing investment in time in gaining knowledge in DealerOn offerings and how they impact our customers, automotive industry knowledge and learning and development best practices. • Administers surveys and assessments that measure improvement in productivity, retention, and effectiveness of training. • Leverage results to improve offerings and communicate learning effectiveness to leadership.

• Provide support to the Creative Operations team on creative and enablement projects • Assist with Highspot clean-up and audits of lessons, courses, and learning paths to ensure accuracy and consistency • Produce effective sales training materials that meet audience goals and objectives • Design and develop instructional content using a variety of creative tools with supervision as needed • Edit video, audio, and visual content for use in training and sales enablement materials • Consult with stakeholders from pre-production through post-production to align content with learning objectives • Support content organization and updates within the LMS and Highspot, tracking progress and usability

Providing expert knowledge in the specific content area Guiding participants through their continued educational experience while upholding and adhering to the CPS commitment to student success Providing timely response to participant inquiries Facilitating class instruction by engaging in the online course portal a minimum of 5 times per week Facilitating a minimum of one live Zoom meeting for participant engagement Determining final Pass/Fail result for each participant

• Help facilitate and deliver impactful training programs • Enhance the knowledge and capabilities of customer-facing teams • Collaborate with Field Leadership, Brand Team, and cross-functional partners • Lead planning and execution of onboarding training initiatives • Equip teams for launch readiness and success • Perform other training operational duties as needed