Providing expert knowledge in the specific content area Guiding participants through their continued educational experience while upholding and adhering to the CPS commitment to student success Providing timely response to participant inquiries Facilitating class instruction by engaging in the online course portal a minimum of 5 times per week Facilitating a minimum of one live Zoom meeting for participant engagement Determining final Pass/Fail result for each participant

• Help facilitate and deliver impactful training programs • Enhance the knowledge and capabilities of customer-facing teams • Collaborate with Field Leadership, Brand Team, and cross-functional partners • Lead planning and execution of onboarding training initiatives • Equip teams for launch readiness and success • Perform other training operational duties as needed

• Manage the full lifecycle of new and existing client onboarding, from initial setup through successful go-live. • Collaborate with management and internal teams to assess and deliver training for both internal staff and external clients. • Provide strategic guidance during implementation to ensure optimal software adoption and long-term success. • Act as the main point of communication throughout the implementation process and for assigned clients post-implementation. • Address client concerns promptly and coordinate with internal teams to resolve issues effectively. • Oversee follow-ups, track progress, and take action to meet deadlines and exceed client expectations. • Adhere to established processes and ensure all implementation activities are well-documented and aligned with project plans. • Actively engage with and support team members to promote a productive and positive work culture. • Conduct hands-on training sessions as part of the implementation process to ensure user readiness and confidence. • Track and document all interactions with clients to ensure transparency and continuity. • Share updates and collaborate with setup, implementation, and support teams on project priorities, timelines, and emerging issues.

Resource Innovations is seeking a Jr. Training Associate to join our growing team in Salt Lake City, UT.  As a Jr. Training Associate, you will train our customer service and data processing initiatives through hosting creative training courses and educational programs. Responsibilities include conducting training sessions, supporting customer service and processing queues, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, developing, coordinating, and conducting all training programs. Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with on-boarding new employees, strong customer service, and soft-skills development, is also essential. If you can think of and design engaging ways to train our employees, we’d like to meet you. Ultimately, the role of the trainer is to successfully oversee professional and career development at our company. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities - Conduct Customer Service and Data processing training courses along with other training courses as assigned - Support Customer Service and Data Processing queues - Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes) - Design and prepare educational aids and materials - Assess instructional effectiveness and determine the impact of training on employee skills and KPIs - Partner with internal stakeholders to identify training needs and liaise with experts regarding instructional design - Maintain updated curriculum database and training records - Responsible for managing, developing, coordinating and conducting all training programs - Other duties as assigned.