• Lead and review complex overhead and underground distribution designs (typically 4 kV–35 kV). • Ensure compliance with utility standards, NESC, NEC, and applicable codes. • Provide technical guidance to project managers, construction teams, and engineering staff. • Perform QA/QC reviews and support constructability and field issue resolution. • Mentor engineers and designers; support technical training and best practices. • Act as a technical advisor to utility clients and support proposals and project pursuits.

• Be a key driver in the greenfield implementation of Lime’s enterprise IGA platform. • Implement, manage, and automate the identity lifecycle (joiner, mover, leaver) to ensure seamless and secure transitions. • Execute on a high volume of new application integrations for Single Sign-On (SSO) and MFA. • Collaborate with the security team to implement Zero Trust principles through hands-on configuration of risk-based policies. • Support automated user access review (UAR) campaigns to ensure continuous compliance with SOX and other regulatory requirements. • Assist in providing evidence and support for internal and external auditors regarding identity and access controls. • Partner with application owners across the company to successfully integrate their systems into our centralized IAM platforms. • Help develop and maintain clear documentation for IAM processes and configurations.

• Serve as the first line of technical escalation for customer issues. • Investigate, reproduce, and narrow down the root causes of reported problems. • Identify whether an issue is a product bug, a configuration issue, or a user misunderstanding before escalating to engineering with a bug report. • Guide customers through fixes when necessary. • Provide recommendations for optimizing product usage and preventing common pitfalls. • Provide SQL-based data checks and help customers validate data directly. • Partner with engineering to hand off well-documented bug reports that are ready to be picked up by our engineering team. • Collaborate with the forward deployed and customer success teams to translate customer needs into actionable feedback. • Contribute to improving internal troubleshooting playbooks and external knowledge bases. • Spot recurring patterns in customer challenges and propose solutions (documentation, tooling, product changes). • Share insights that help reduce support friction and improve customer satisfaction.

• Partner directly with customers to understand their unique environments, operational constraints, and capability gaps • Design and implement custom telemetry integrations: extend Origin's platform to ingest customer-specific data sources, proprietary log formats, and external threat intelligence • Build bespoke detection and analytics capabilities: develop custom correlation logic, confidence scoring models, and automation workflows tailored to customer needs • Extend the agent for unique environments: ensure Origin works flawlessly in specialized infrastructure, performance-constrained systems, and customer-specific deployment scenarios • Develop full-stack solutions: build custom dashboards, API integrations, data pipelines, and frontend experiences that solve specific customer problems • Gather customer feedback and field insights: translate real-world challenges into product requirements and engineering priorities • Collaborate with research and development teams: share field learnings that drive platform innovation and new capabilities • Support customers through deployment, troubleshooting, and optimization: ensure successful adoption and long-term value realization