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Future U Podcast

Jeff Selingo and Michael Horn discuss what’s next for higher ed and talk with the newsmakers you want to hear from most.

Success Engineer

EngineerEngineerOtherRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

135 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishJavaScriptPythonSQL

Job Description

Success Engineer

Future U Podcast

• Serve as the first line of technical escalation for customer issues. • Investigate, reproduce, and narrow down the root causes of reported problems. • Identify whether an issue is a product bug, a configuration issue, or a user misunderstanding before escalating to engineering with a bug report. • Guide customers through fixes when necessary. • Provide recommendations for optimizing product usage and preventing common pitfalls. • Provide SQL-based data checks and help customers validate data directly. • Partner with engineering to hand off well-documented bug reports that are ready to be picked up by our engineering team. • Collaborate with the forward deployed and customer success teams to translate customer needs into actionable feedback. • Contribute to improving internal troubleshooting playbooks and external knowledge bases. • Spot recurring patterns in customer challenges and propose solutions (documentation, tooling, product changes). • Share insights that help reduce support friction and improve customer satisfaction.

Job Requirements

  • 3-6 years of professional experience in technical support, information technology, customer success, or software engineering, or related fields
  • Demonstrated ability to independently drive complex projects directly with stakeholders
  • Track record of contributing to products or solutions that reached real users/customers
  • Strong understanding of APIs and data formats (JSON, CSV).
  • Ability to read and interpret logs, error messages, and simple scripts (Python/JavaScript helpful, but not required to deploy code).
  • Strong skills with SQL for querying and validating data.
  • Comfort navigating AI environments and diagnosing configuration issues.
  • Excellent written/verbal communication for translating technical findings into customer-friendly explanations.
  • Ability to juggle multiple priorities while staying detail-oriented.
  • Empathetic, patient, and solutions-focused when working with customers.
  • Past experience in a technical customer success, solutions engineering, or advanced support role.

Benefits

  • Professional development opportunities

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