• Create and/or modify solutions to complex technology problems • Participate in leading smaller engineering efforts as well as contributing to larger, enterprise-wide initiatives • Design solutions and apply technical knowledge to drive outcomes for customers • Use independent, critical thinking to solve complex problems which are significant to the customer • Collaborate within the team to provide technical expertise to solve problems • Participate in product planning and implementation • Coach engineers and provide technical expertise to help solve issues

Job Description See what you're missing. Our employees work on the world's most advanced electronics - from detecting threats for F-35 pilots to illuminating the night for soldiers. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first - exemplified by our mission: "We Protect Those Who Protect Us®." Sound like a team you want to be a part of? Come build your career with BAE Systems. In Precision Strike & Sensing Solutions, we design and manufacture state-of-the-art systems and technology that enable our customers to execute their precision strike missions. The PS business area is seeking a Principal Supplier Quality Engineer to support the Terminal High Altitude Area Defense (THAAD) Development program. This role will be the primary point of contact for Supplier Quality on THAAD Development. This role will work closely with the Development Engineering and Quality teams to implement tools and processes to ensure suppliers develop robust processes that deliver conforming material on-time to BAE. The person will investigate, evaluate, and resolve supplier quality problems including proactive management via defect trend analysis, preventative measures, and continuous improvement projects. This position will include approximately 25%+ travel if reporting to Nashua, NH facility. A higher travel % would be required for remote consideration. Responsibilities: - Develop robust and highly capable supplier processes that support THAAD production and deliver consistent conforming material on-time - Perform and Evaluate First Article Inspections per the requirements of AS9102 as well as train suppliers to meet BAE Systems expectations - Partner with the Category Supplier Quality team on problem solving and root cause analysis activities with suppliers to eliminate recurrence of non-conformances, with the ability to lead suppliers through complete RCCA to find root cause and solve complex technical problems - Perform Production Process Verifications (PPV's) at supplier locations and participate in PPAP review process and other aspects of APQP - Flow down contractual requirements to suppliers based on QMS / part / risk / customer requirements via quality clausing codes - Collaborate with engineering, supply chain, and program quality to identify part and supplier risk for proactive mitigation activities. The successful candidate: - A self-starter who identifies problems/challenges and takes initiatives to identify a solution. Ability to operate with limited direction to set focus for the supplier, and has a strong desire and mindset to drive actions and projects to closure. - Exhibits strong Emotional Intelligence, relates well with individuals at all levels, builds rapport, fosters relationships, and can collaborate with supplier in the spirit of mutual success. Motivates and influences team members to foster teamwork. - Strong communication skills to ensure suppliers understand requirements and expectations, as well as to communicate progress reports and findings to program counterparts. - A problem solver who is able to lead a cross-functional team through targeted project to reduce defects and/or increase throughput; strong RCCA skills with experience leading and facilitating Required Education, Experience, & Skills Required Skills and Education - Bachelor's Degree with 6-8+ years of related experience or 10-12+ years of experience in lieu of degree - Experience with development programs and/or qualification of new suppliers in support of development efforts - Experience/knowledge with IR Focal Plane Array/semiconductor manufacturing. Knowledge of semiconductor wafer processes and related chemicals. - Experience/knowledge in photonics / semiconductor packaging, as well as in semiconductor assembly processes, such as die bonding, hybridization, wire-bonding, and assembly - Ability to read and interpret documents such as technical drawings, specifications, requirements Preferred Education, Experience, & Skills Preferred Skills and Education - Bachelor's Degree in Engineering or Technical field - Strong understanding of Quality Science tools (APQP/PPAP, 8D RCCA, Statistical Process Controls, Lean Six Sigma - BB preferred) - Experience with NetInspect for PPAP/FAI - Working knowledge of AS9100 or equivalent Quality Management Systems - Active Secret clearance Pay Information Full-Time Salary Range: $132962 - $226035 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Develop and implement technical account strategies, architect cross-pillar solutions, and lead technical engagements to drive customer success and facilitate post-sales transitions, ensuring alignment with delivery plans and support for implementation...

Title: Lead Product Support Engineer Location:USA - Remote - Colorado Full time job requisition id R1121533 Job Description: Job Description: The Client Support Analyst is responsible for supporting our client’s Loyalty Programs post‑launch within our proprietary loyalty platform. This role serves as a technical point of contact for issue triage, troubleshooting, platform configuration, and configuration quality control, with a strong emphasis on SQL‑based data validation, API testing via Postman, and application‑level debugging in Ruby. This role partners closely with Client Services, Business System Analysts, Product, and Engineering to ensure platform stability, data integrity, and correct client configuration across environments. Key Responsibilities Client & Platform Support - Serve as front‑line technical support for assigned client platforms and production environments. - Triage incoming support requests, incidents, and defects; assess severity, scope, and client impact. - Communicate clearly with internal teams and client stakeholders regarding issue status, findings, and resolution. Platform Configuration & Configuration QC - Support platform configuration work, including setup, updates, and adjustments based on client requirements and approved designs. - Perform configuration quality control (QC) to ensure platform settings align with documented requirements and expected behavior. - Validate configuration changes using data checks, API testing, and functional verification. - Identify and resolve configuration‑related defects prior to or after production deployment. Technical Troubleshooting & Analysis - Use SQL to investigate data issues, validate configurations, and confirm expected system behavior. - Analyze logs and system behavior to identify root causes of defects or unexpected outcomes. - Support troubleshooting and debugging efforts in Ruby‑based systems, partnering with Engineering as needed. - Use Postman to test and validate APIs, event flows, and payloads during configuration verification and issue investigation. Issue & Release Management - Create clear, actionable tickets including reproduction steps, configuration details, query results, and supporting evidence. - Validate fixes and configuration updates in staging or production before closure. - Support releases, hotfixes, and post‑deployment configuration validation. Operational Excellence - Identify recurring configuration or data issues and recommend preventative improvements. - Maintain and contribute to configuration documentation, runbooks, and support guides. - Assist with monitoring, alert review, and proactive identification of configuration risks. Cross‑Functional Collaboration - Work closely with Client Services, BSAs, Product, and Engineering teams. - Participate in client transitions and configuration knowledge transfer to ensure continuity of support. - Balance responsiveness with appropriate escalation and prioritization. Required Skills & Experience - 2–4 years of experience in a technical support, application support, or analyst role. - Strong SQL proficiency for data validation, troubleshooting, and configuration QC. - Experience supporting or working within Ruby‑based applications. - Hands‑on experience using Postman (or similar tools) for API testing and validation. - Experience performing platform configuration and configuration QA/QC for client‑facing systems. - Familiarity with ticketing systems (e.g., Jira). - Strong written and verbal communication skills with the ability to explain technical findings to non‑technical stakeholders. - Ability to manage multiple issues and configuration efforts simultaneously. Preferred Qualifications - Experience supporting loyalty, marketing, or data‑driven platforms. - Exposure to event‑based systems, batch jobs, or scheduled processes. - QA or testing experience, particularly validating configuration accuracy. - Experience working in Agile or SDLC environments. - Comfort working with geographically distributed teams. What Success Looks Like in This Role - Platform configurations are accurate, consistent, and thoroughly QC’d. - Data and API validations quickly confirm correct system behavior. - Issues are clearly documented with strong technical context. - Configuration‑related incidents decrease over time. - The support team is trusted to handle both diagnosis and correction, not just escalation. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $94,000 - $152,662. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: - Medical, vision, and dental insurance, - Life insurance, - Short-term and long-term disability insurance, - 401k, - Flexible paid time off, - At least 15 paid holidays per year, - Paid sick and safe leave, and - Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. #LI-remote #LI-JH2 Location: USA - Remote - Colorado Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.