Develop and implement technical account strategies, architect cross-pillar solutions, and lead technical engagements to drive customer success and facilitate post-sales transitions, ensuring alignment with delivery plans and support for implementation...

Title: Lead Product Support Engineer Location:USA - Remote - Colorado Full time job requisition id R1121533 Job Description: Job Description: The Client Support Analyst is responsible for supporting our client’s Loyalty Programs post‑launch within our proprietary loyalty platform. This role serves as a technical point of contact for issue triage, troubleshooting, platform configuration, and configuration quality control, with a strong emphasis on SQL‑based data validation, API testing via Postman, and application‑level debugging in Ruby. This role partners closely with Client Services, Business System Analysts, Product, and Engineering to ensure platform stability, data integrity, and correct client configuration across environments. Key Responsibilities Client & Platform Support - Serve as front‑line technical support for assigned client platforms and production environments. - Triage incoming support requests, incidents, and defects; assess severity, scope, and client impact. - Communicate clearly with internal teams and client stakeholders regarding issue status, findings, and resolution. Platform Configuration & Configuration QC - Support platform configuration work, including setup, updates, and adjustments based on client requirements and approved designs. - Perform configuration quality control (QC) to ensure platform settings align with documented requirements and expected behavior. - Validate configuration changes using data checks, API testing, and functional verification. - Identify and resolve configuration‑related defects prior to or after production deployment. Technical Troubleshooting & Analysis - Use SQL to investigate data issues, validate configurations, and confirm expected system behavior. - Analyze logs and system behavior to identify root causes of defects or unexpected outcomes. - Support troubleshooting and debugging efforts in Ruby‑based systems, partnering with Engineering as needed. - Use Postman to test and validate APIs, event flows, and payloads during configuration verification and issue investigation. Issue & Release Management - Create clear, actionable tickets including reproduction steps, configuration details, query results, and supporting evidence. - Validate fixes and configuration updates in staging or production before closure. - Support releases, hotfixes, and post‑deployment configuration validation. Operational Excellence - Identify recurring configuration or data issues and recommend preventative improvements. - Maintain and contribute to configuration documentation, runbooks, and support guides. - Assist with monitoring, alert review, and proactive identification of configuration risks. Cross‑Functional Collaboration - Work closely with Client Services, BSAs, Product, and Engineering teams. - Participate in client transitions and configuration knowledge transfer to ensure continuity of support. - Balance responsiveness with appropriate escalation and prioritization. Required Skills & Experience - 2–4 years of experience in a technical support, application support, or analyst role. - Strong SQL proficiency for data validation, troubleshooting, and configuration QC. - Experience supporting or working within Ruby‑based applications. - Hands‑on experience using Postman (or similar tools) for API testing and validation. - Experience performing platform configuration and configuration QA/QC for client‑facing systems. - Familiarity with ticketing systems (e.g., Jira). - Strong written and verbal communication skills with the ability to explain technical findings to non‑technical stakeholders. - Ability to manage multiple issues and configuration efforts simultaneously. Preferred Qualifications - Experience supporting loyalty, marketing, or data‑driven platforms. - Exposure to event‑based systems, batch jobs, or scheduled processes. - QA or testing experience, particularly validating configuration accuracy. - Experience working in Agile or SDLC environments. - Comfort working with geographically distributed teams. What Success Looks Like in This Role - Platform configurations are accurate, consistent, and thoroughly QC’d. - Data and API validations quickly confirm correct system behavior. - Issues are clearly documented with strong technical context. - Configuration‑related incidents decrease over time. - The support team is trusted to handle both diagnosis and correction, not just escalation. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $94,000 - $152,662. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: - Medical, vision, and dental insurance, - Life insurance, - Short-term and long-term disability insurance, - 401k, - Flexible paid time off, - At least 15 paid holidays per year, - Paid sick and safe leave, and - Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. #LI-remote #LI-JH2 Location: USA - Remote - Colorado Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Process Engineer Location: USA-PA-Chester time type Full time Hybrid job requisition id 885281 Job Description: Join the team behind iconic brands like Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact. You were made to create Better Care for a Better World: exploring uncharted questions, engineering innovative solutions, advancing scientific understanding, and constantly pushing the boundaries of what's possible. You want to be part of a performance culture dedicated to solving real-world problems with purpose and precision. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you'll help us shape the future and improve lives for billions of people around the world. It starts with YOU. About You In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. Job responsibilities include: This role will provide leadership and creativity in the design, development, optimization, problem solving, and operation of assigned assets & supporting processes in a manner that meets safety and operational performance expectations. This position will focus on driving continuous improvement and leading troubleshooting and problem solving to drive process improvements for the assets they support. - Develop and deliver equipment and processes that meet safety requirements, policies, and guidelines. Provides for the safety and well-being of operators, maintenance, and other personnel. - Manage medium-to-large initiatives to deliver improvements to asset performance or mill systems and lead major initiatives for breakthrough improvements per asset objectives - Identify cost savings opportunities and manage expense spending to asset budget - Develop knowledge and skills in leadership of the application of engineering principles, scientific analysis, LEAN principles, and project management. - Seeks, recognizes, defines, and solves complex process issues to root cause to achieve objectives. - Participates in the development of others within the area of the incumbent's expertise, including the creation of knowledge transfer documentation materials. - Support maintenance personnel when troubleshooting complex issues. - Identify and document issues and opportunities with existing equipment. - Support and participate in training plans for process resources at the site - Lead a safety work team - Partner with maintenance on reliability projects - Assist team with trial planning and trial preparation - Support assets using engineering knowledge, including being on-call and potential shift coverage - Provide input to plant expense and capital plans. - Provide input to capital teams so proposed changes are in-line with the 5-year vision. Involved with early design, technology, equipment selection, sizing, location, etc. Oversight and support during installation and commissioning. - Liaison with utilities/facilities teams so impact of operational changes is understood, and solutions are in place when needed. To succeed in this role, you will need the following qualifications: Required Qualifications - Bachelor's degree or higher in Chemical Engineering or Paper Science or related discipline - 3+ years industrial experience in a variety of technical or operational assignments in a high-speed consumer product manufacturing and/or staff environment. - A demonstrated ability to work independently, or as part of a team to complete projects within required timeframes - Experience using manufacturing analysis tools, such as: statistical process control, design of experiments, process capability studies, Six Sigma and lean manufacturing. Preferred Qualifications - Extensive knowledge with personal care wipes production equipment, materials, and processes is a plus. - Demonstrated ability of writing and presenting updates to leadership. - Multiple years of experience in a variety of mill manufacturing and staff support or capital project assignments, including product, process and asset support. - Experience working with external technical service providers. - Familiarity with high-speed manufacturing equipment machine startups. Led by Purpose. Driven by You. Total Benefits We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you. Flex That Works at Kimberly-Clark We believe great work happens when people come together with purpose. That's why we offer a flexible work model that blends remote work with intentional in-person collaboration - helping you connect, grow, and innovate while maintaining the balance you value. And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies. Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check. Veterans and members of the Reserve and Guard are highly encouraged to apply. Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark's applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark's sole discretion. #LI-Hybrid Grade 10 grade level and / or compensation may vary based on location/country Salary Range: 96,100 - 118,700 USD At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. Primary Location Chester Mill Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time

Title: Project Engineer Location: Gurnee United States Job Description: Project Engineer Gurnee, IL Who We Are: PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including 30 Seconds, Harris, Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Mighty Mint, Wright's, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike. At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started. The Role: The Project Engineer is responsible for leading the execution of capital projects, equipment installations, and process improvements across manufacturing operations. This role partners cross-functionally with Operations, Quality, R&D, and Procurement to deliver projects that improve efficiency, reliability, and cost performance. What You Will Do: - Support the execution of capital projects, ensuring alignment with operational goals and timelines - Assist in developing project scopes, technical specifications, equipment requirements, and execution plans - Contribute to Capital Expenditure Requests (CERs), including basic cost estimates, data gathering, and tracking - Coordinate with cross-functional teams and vendors to support safe and efficient project execution - Assist with equipment procurement, factory acceptance testing (FAT), installation, commissioning, and site acceptance testing (SAT) - Support process improvements to increase throughput, reduce downtime, and improve reliability - Analyze process performance and identify opportunities for optimization - Ensure projects comply with safety, quality, and environmental standards - Provide hands-on support during equipment installation, startup, and troubleshooting - Act as a technical liaison between operations teams and equipment OEMs What You Will Bring: - Bachelor's degree in Mechanical, Industrial, Chemical Engineering, or related field - 3-5+ years of engineering experience in a manufacturing environment (CPG preferred) - Experience supporting capital projects and equipment installations - Basic understanding of packaging equipment, automation, or manufacturing systems - Familiarity with FAT/SAT, commissioning, and startup processes - Proficiency in AutoCAD or similar tools (preferred but not required) - Strong problem-solving and analytical skills - Effective communication and ability to work cross-functionally - Comfortable working in a fast-paced plant environment. - experience in consumer goods, personal care, food, or chemical manufacturing - Experience with project management (planning, scheduling, and coordinating capital projects) - Familiarity with lean manufacturing or continuous improvement tools Compensation Range: [Range] Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience, location, and relevant education or training. Your recruiter can share more about the specifics for each salary range. Benefits: PBB offers a wide range of benefits because we understand no two employees are the same. We want our employees to feel empowered to set their day up for success, whether that's in the office or remote. What We Offer: Page Break Flexible work options (fully remote, hybrid, onsite) Generous paid time off Competitive salaries and bonus incentives 401K company match Competitive medical, dental, & vision insurance Pet insurance Annual fitness stipend Unmatched employee discount on all products Summer Hours LinkedIn Learning membership Page Break