• Own the full collections lifecycle, from invoice issuance through payment receipt. • Ensure customers are enrolled in autopay whenever possible and proactively drive adoption where it is not yet enabled. • Monitor accounts receivable, follow up on overdue balances, and resolve payment issues efficiently and professionally. • Partner with Customer Success and Sales to manage escalations, renewals, and at-risk accounts related to billing or payment issues. • Design and continuously improve scalable, automated collections workflows that minimize manual intervention and “clicks.” • Leverage AI, automation tools, and billing platforms to improve payment success rates, predict risk, and prioritize outreach. • Identify inefficiencies in existing billing and collections processes and lead initiatives to streamline or eliminate them. • Build clear playbooks for dunning, outreach cadences, and exception handling. • Track and report on key metrics such as DSO, aging, collection rates, autopay adoption, and payment failures. • Use data to identify trends, risks, and opportunities for improvement in customer payment behavior. • Provide regular insights to Finance and Revenue leadership on collections performance and areas of exposure. • Work closely with Finance, RevOps, Customer Success, and Product to ensure billing accuracy and a strong customer experience. • Provide feedback to Product and Engineering on opportunities to improve billing, payments, and automation capabilities. • Support audits, reconciliations, and financial close processes related to AR and collections.

• You actively support ensuring that our processes across the customer journey (new business, existing customer business, community management) operate in a data-driven, efficient and scalable way, and you will learn how modern sales organizations are structured. • You will work operationally in the CRM system (HubSpot), supporting data quality assurance and the establishment of meaningful structures for sales. • You analyze sales data, prepare reports, and help derive insights to optimize processes. • You help identify manual and inefficient sales processes and contribute to their automation — e.g. through tools or AI-supported solutions. • You work closely with Sales, Marketing and other internal teams to ensure information is structured and reliably available.

• Own the Onboarding Experience • Manage a portfolio of employees, overseeing the complete onboarding process through our RemoFirst platform. • Explain the global employment requirements to clients and employees, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork. • Keep all parties informed of progress every step of the way. • Leverage EOR Expertise • Use your Employer of Record background to educate and guide clients on best practices for compliant, efficient global hiring. • Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country. • Maintain Accurate Data • Ensure all core information related to onboarding is correct and up to date in our systems. • Work closely with our global network of partners to uphold compliance and consistency. • Champion Continuous Improvement • Collect user feedback and share it with our Product team to influence future enhancements. • Stay informed about product updates so you can advise clients and team members with confidence. • Resolve Service Issues • Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.

• Own a portfolio of enterprise customers end-to-end. • Lead day-to-day relationships with customer owners. • Translate platform usage into quantifiable outcomes. • Build and refine scalable processes and playbooks. • Partner closely with Sales, Product, and Engineering teams.