• You actively support ensuring that our processes across the customer journey (new business, existing customer business, community management) operate in a data-driven, efficient and scalable way, and you will learn how modern sales organizations are structured. • You will work operationally in the CRM system (HubSpot), supporting data quality assurance and the establishment of meaningful structures for sales. • You analyze sales data, prepare reports, and help derive insights to optimize processes. • You help identify manual and inefficient sales processes and contribute to their automation — e.g. through tools or AI-supported solutions. • You work closely with Sales, Marketing and other internal teams to ensure information is structured and reliably available.

• Own the Onboarding Experience • Manage a portfolio of employees, overseeing the complete onboarding process through our RemoFirst platform. • Explain the global employment requirements to clients and employees, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork. • Keep all parties informed of progress every step of the way. • Leverage EOR Expertise • Use your Employer of Record background to educate and guide clients on best practices for compliant, efficient global hiring. • Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country. • Maintain Accurate Data • Ensure all core information related to onboarding is correct and up to date in our systems. • Work closely with our global network of partners to uphold compliance and consistency. • Champion Continuous Improvement • Collect user feedback and share it with our Product team to influence future enhancements. • Stay informed about product updates so you can advise clients and team members with confidence. • Resolve Service Issues • Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.

• Own a portfolio of enterprise customers end-to-end. • Lead day-to-day relationships with customer owners. • Translate platform usage into quantifiable outcomes. • Build and refine scalable processes and playbooks. • Partner closely with Sales, Product, and Engineering teams.

• Lead and manage end-to-end lifecycle marketing – ensuring strong customer engagement, education, awareness, retention, and loyalty- in turn driving higher LTV • Develop and optimize CRM strategies across multiple channels like email, SMS, onsite capture (sign‑up units), and customer groups on social, etc. • Collaborate with Marketing, Merchandising, Analytics, and Product to align on CRM strategies and clearly communicate impact on engagement and revenue • Lead seasonal CRM marketing calendars, balancing promotions and content, and recommend cadence and offer strategies to cross-functional teams • Own A/B and multivariate testing: define the test‑and‑learn roadmap for segmentation, offers, and creative, and continually optimize programs • Track performance, surface insights, and present clear recommendations to leadership to inform broader business strategy • Develop and execute initiatives to grow email and SMS lists, collaborating with Partnerships and Performance Marketing on lead‑gen opportunities • Evaluate and manage CRM/ESP vendors and platforms (including negotiating contract terms and managing compliance); identify opportunities to improve tools, workflows, and results • Stay on top of industry trends, emerging technologies, and customer engagement best practices to shape long‑term lifecycle strategy • Inspire, develop, manage, and mentor a direct report