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Miratech

Helping Visionaries Change the World

Voice User Interface Designer

DesignerDesignerFull TimeRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

129 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Voice User Interface Designer

Miratech

• Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency). • Gather and analyze business and user requirements for IVR applications. • Design end-to-end call flows for speech and DTMF-based IVR experiences. • Create design specifications and documentation for IVR implementations. • Collaborate with Product Owners to shape and refine voice user experiences. • Create user stories for developers and speech scientists to implement designs. • Support speech scientists with grammar design and tuning. • Conduct usability testing and analyze results to improve IVR performance. • Tune IVR applications to optimize recognition accuracy and user experience. • Communicate design rationale and methodology to stakeholders.

Job Requirements

  • 5+ years of professional experience as a user interface designer.
  • Strong expertise in AI conversational voice design and development.
  • Strong expertise in gathering and analyzing business and user requirements for IVR applications.
  • Background in linguistics, cognitive psychology, behavioral sciences, or a related field.
  • Proven experience designing speech and DTMF (Dual-Tone Multi-Frequency) IVR applications.
  • Excellent communication and collaboration skills.
  • Nice to have: Computer science or technical background.
  • Experience working closely with speech scientists or NLP teams.
  • Familiarity with usability testing methods for voice interfaces.
  • Experience designing IVR systems in large-scale or enterprise environments.

Benefits

  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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