• Own end to end operational outcomes across HOA and Tax, with clear accountability for delivery, prioritization, and process design • Set and run operating cadences, including metrics, reviews, and accountability rhythms that teams execute against • Be hands on in execution where needed to maintain continuity of delivery, unblock teams, and model Mainstay’s “way of operating” • Design, evolve, and enforce processes that improve reliability, quality and scalability • Make final decisions on issue triage, sequencing of work, and tradeoffs across initiatives • Translate product strategy into executable operating plans and provide grounded feedback based on delivery realities • Build, develop and hold accountable a team of leaders, creating clarity around ownership and decision rights • Identify organizational gaps and make hiring decisions to strengthen execution capacity in partnership with our COO • Drive cross functional alignment through clear communication, strong judgment, and disciplined prioritization • Say no to work that distracts from core priorities, even when it’s uncomfortable • Balance meaningful change with an awareness of team capacity and long term sustainability

• Drive fast, consistent post-meeting follow-ups, materials, and next steps • Prepare pre-call research and customize decks for prospects • Manage outreach and follow-up cadences to keep deals warm during long sales cycles • Use AI tools to draft, refine, and personalize prospect communications • Partner with Marketing and internal teams to surface relevant proof points and case studies • Keep CRM (Attio) and project management systems (ClickUp) clean, current, and reliable • Ensure meeting notes, action items, and deal updates land in the right systems • Flag pipeline gaps, stalled deals, and overdue next steps early • Track lead sources, attribution, and campaign performance to support forecasting • Manage calendar logistics for sales meetings, QBRs, and client check-ins • Coordinate conference preparation and post-event follow-ups • Support cross-functional coordination to keep contracts, deliverables, and internal workstreams on track • Maintain and update sales collateral and client-facing materials • Support nurture sequences and ongoing touchpoint schedules • Coordinate case study development and client storytelling • Assist with webinar logistics and post-event outreach

• Provide cross-functional support across multiple departments, including Technology (App/Web Development, AI Tools, Data science, Data Analytics), Sales, Operations, Digital Marketing, and Quality Assurance • Assist with application and website development and testing • Support sales activities such as lead management and follow-ups • Contribute to digital marketing initiatives • Manage day-to-day operational tasks • Maintain accurate records • Monitor quality standards, ensuring adherence to standard operating procedures (SOPs) • Prepare regular reports

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Input 1 is looking for a Payment Operations Specialist to support daily payment operations and merchant onboarding for our growing fintech team. - Manage merchant onboarding and inquiries - Monitor transactions, process chargebacks, resolve payment discrepancies - Assist with KYC/AML compliance, payment risk reporting, and process updates - Collaborate with internal teams for smooth operations Qualifications - 3 - 5 years of experience in payment operations, merchant underwriting, or risk monitoring - Bachelor’s in Finance, Business, or related field preferred - Experience with credit card and ACH processing, processing chargebacks, payments compliance and/or payments risk - Insurance industry knowledge helpful but not required - Strong communication and Excel skills Requirements - 2 - 5 years of experience in payment operations, merchant underwriting or risk monitoring - Pay: $30 - $35/per hour - Schedule: Monday through Friday 7:30AM - 4PM Pacific Standard Time - Equipment: We do not provide equipment Benefits - We value integrity, flexibility, and a collaborative approach Company Description Input 1 LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.