• Provide cross-functional support across multiple departments, including Technology (App/Web Development, AI Tools, Data science, Data Analytics), Sales, Operations, Digital Marketing, and Quality Assurance • Assist with application and website development and testing • Support sales activities such as lead management and follow-ups • Contribute to digital marketing initiatives • Manage day-to-day operational tasks • Maintain accurate records • Monitor quality standards, ensuring adherence to standard operating procedures (SOPs) • Prepare regular reports

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Input 1 is looking for a Payment Operations Specialist to support daily payment operations and merchant onboarding for our growing fintech team. - Manage merchant onboarding and inquiries - Monitor transactions, process chargebacks, resolve payment discrepancies - Assist with KYC/AML compliance, payment risk reporting, and process updates - Collaborate with internal teams for smooth operations Qualifications - 3 - 5 years of experience in payment operations, merchant underwriting, or risk monitoring - Bachelor’s in Finance, Business, or related field preferred - Experience with credit card and ACH processing, processing chargebacks, payments compliance and/or payments risk - Insurance industry knowledge helpful but not required - Strong communication and Excel skills Requirements - 2 - 5 years of experience in payment operations, merchant underwriting or risk monitoring - Pay: $30 - $35/per hour - Schedule: Monday through Friday 7:30AM - 4PM Pacific Standard Time - Equipment: We do not provide equipment Benefits - We value integrity, flexibility, and a collaborative approach Company Description Input 1 LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Oversee daily insurance case management operations including authorizations, claims processing, and care coordination to ensure efficiency and accuracy. • Lead Team Leads, Supervisors, and Case Managers; conduct coaching, performance reviews, and corrective actions to drive results. • Monitor productivity, accuracy, QA scores, utilization, and turnaround times to ensure all SLAs are consistently met. • Manage staffing levels, workflow distribution, and case prioritization to meet client demand and optimize performance. • Act as the primary point of contact for clients; manage escalations, expectations, and maintain strong relationships. • Prepare and present operational reports, insights, and lead Weekly/Monthly Business Reviews. • Ensure adherence to HIPAA regulations, data privacy standards, and internal compliance requirements. • Identify operational gaps and implement process improvements to enhance efficiency and service delivery.

• Own the end-to-end operational project plan for hardware initiatives, from early concept through manufacturing readiness and launch coordination • Define, maintain, and communicate project timelines, milestones, dependencies, and delivery targets • Track project status daily, identify risks, and proactively escalate issues with clear options and tradeoffs • Ensure hardware programs do not stall due to misalignment, missed handoffs, or unclear ownership • Serve as the primary day-to-day operational driver across Creative, Finance, Legal, Marketing, Logistics, and external partners • Coordinate with Creative on packaging, creative development, and approval timelines • Partner with PR/Communications to ensure hardware readiness supports planned go-to-market timing • Represent the Hardware team on internal project and planning calls, ensuring follow-ups, documentation, and alignment • Coordinate manufacturing readiness in partnership with the Manufacturing Production Manager • Align internal timelines with manufacturing realities, capacity constraints, and delivery windows • Coordinate with licensees and external partners on schedules, approvals, and readiness milestones • Ensure approved designs, documentation, and requirements are complete and ready for factory execution • Create and maintain accurate project tracking systems (Asana, Jira, or similar) • Organize and manage all digital project documentation, ensuring appropriate access for internal and external stakeholders • Assist in project-level financial planning and forecasting, partnering with the Manufacturing Production Manager on manufacturing cost inputs • Prepare and deliver clear internal and external status updates and leadership-level reporting