• Act as first responder and incident commander during production incidents • Lead incident triage, root cause analysis, and retrospective documentation • Build detailed incident timelines and preventative runbooks • Respond to incidents related to: performance issues, CCQ failures or degraded throughput, observability pipeline outages, and core Wormhole products • Deliver remediation recommendations and implement approved fixes • Improve reliability and uptime across all Wormhole services • Strengthen observability, monitoring, and alerting systems • Harden infrastructure for security and operational resiliency • Enhance deployment workflows and reduce operational friction • Lead incident response, analysis, and continuous improvement • Support operational tooling used by engineering, DevOps, and validator partners

• Deliver world-class, “white-glove”, customer support experiences • Research, evaluate, and recommend solutions within the Production environments • Logging and management of defects, enhancements and other incident types in Jira • Test, validate, and implement new technology solutions • Actively maintain and improve personal and technical skills • Promote effective teamwork among cross-functional teams

• Working with engineers across Yelp in supporting new features and services. • Integrating tools to monitor platform stability and performance. • Help scale our Kubernetes clusters and AWS-based infrastructure while maintaining our platform's SLOs. • Ensure the reliability of Yelp’s primary datastores (MySQL and Cassandra). • Troubleshoot site issues using industry-leading tools like Splunk, Grafana, and Prometheus. • Automate everything with Python, Puppet, Git, Jenkins, Terraform and more! • Develop custom tools, when off-the-shelf solutions don’t work at our scale and contribute upstream to open source projects. • Design and implement new systems, tests, and procedures. • Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values. • Participate in light on-call rotations - we have geographically distributed SRE teams for follow-the-sun support, which reduces the need to be on-call 24h a day!

• Proactively research and integrate emerging technologies and cutting-edge software practices into our release processes and infrastructure. • Formulate and champion new ideas and features to continuously enhance our infrastructure, functionality, and overall product effectiveness. • Apply data modeling and predictive analysis techniques to anticipate and mitigate potential issues before they impact production. • Act as a key liaison and facilitator between Production Engineering, other technical functions, external vendors, business partners, and end-users. • Lead and actively participate in cross-team engineering discussions to design and evolve scalable, measurable, fault-tolerant, and cost-effective cloud services. • Collaborate cross-functionally to ensure a holistic approach to identifying, addressing, and resolving platform and functionality issues. • Actively participate in architectural design reviews and discussions, providing valuable input on features, service improvements, and new service implementations. • Utilize visual tools, such as flowcharts and diagrams, effectively during design and problem-solving processes. • Provide high-level support and expertise for team and cross-functional projects related to release automation and infrastructure. • Maintain clear and complete understanding of complex situations through intent listening and incisive questioning to ensure accurate interpretation and resolution.