• Lead the development of a cross-platform mobile app using: ○ React Native (preferred), OR ○ Flutter • Maintain and update existing iOS components written in Swift. • Port existing native functionality into cross-platform architecture where required. • Diagnose and resolve complex mobile application issues. • Optimize application performance, security, and scalability. • Ensure seamless integration with backend services. • Design and maintain backend services using: ○ .NET (C#, .NET 8.0+) ○ MySQL • Develop and maintain RESTful APIs and microservices. • Contribute to system architecture decisions involving cloud systems. • Ensure secure authentication, data integrity, and API performance. • Take ownership of feature design and implementation. • Provide expert input into system and software architecture. • Review and approve code changes in line with best practices. • Assist in prioritizing escalated issues and feature enhancements. • Contribute to sprint planning, workload estimation, and technical documentation. • Work closely with QA to deploy and test new builds. • Collaborate with customer service and professional services teams to document features and create training materials. • Provide timely updates on milestones, risks, and scope changes. • Support release deployments and environment management. • Participate in daily standups and company updates. • Mentor junior developers. • Promote clean architecture, maintainable code, and strong engineering standards. • Continuously learn and adapt to evolving mobile and backend technologies.

• Support ServiceNow-based application operations, incident analysis, request fulfillment, and enhancement documentation. • Respond to reported application incidents, performing investigation, troubleshooting, and providing effective customer-facing resolutions. • Identify root causes of reported issues and document defects within the ServiceNow ITSM environment to support long-term corrective action. • Escalate complex or recurring application issues to Tier 2 development or engineering teams as required. • Serve as the initial point of contact for application-related support requests; log, track, and update all tickets within ServiceNow. • Fulfill user requests such as access provisioning, permission changes, and application usage guidance within ServiceNow. • Communicate with users to guide them through system workflows and provide follow-up communication to ensure full resolution and customer satisfaction. • Analyze customer needs to elaborate, refine, and document enhancement requests within ServiceNow as Enhancement Records. • Participate in Agile user story grooming sessions to help convert enhancement requests into documented requirements suitable for development. • When qualified, implement approved configuration changes or minor updates to the ServiceNow platform in coordination with senior development staff.

• Build and maintain EventXL show applications(staff/web/self). • Review team members workload on regular basis to determine any actions needed. • Perform workload distribution during pto/peak periods. • Review & update show budgets on regular basis. • Support operations with specific AD work requests/questions in an effort to steer towards standard implementation and best practices.

• Develop and refine prompts to guide AI behavior in engineering-specific scenarios • Evaluate model-generated responses for technical correctness, applied reasoning, completeness, and practical relevance • Fact-check technical claims using authoritative public sources and domain expertise • Annotate outputs by identifying conceptual gaps, flawed assumptions, and factual inaccuracies • Assess clarity, structure, and appropriateness of explanations for various audiences • Ensure responses align with expected conversational standards and system-level guidelines • Apply structured evaluation frameworks, taxonomies, and benchmarking standards consistently