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GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Journeyman Application Developer
Location
United States
Posted
93 days ago
Salary
$100K - $120K / year
Seniority
Senior
Job Description
Journeyman Application Developer
GovCIO
• Support ServiceNow-based application operations, incident analysis, request fulfillment, and enhancement documentation. • Respond to reported application incidents, performing investigation, troubleshooting, and providing effective customer-facing resolutions. • Identify root causes of reported issues and document defects within the ServiceNow ITSM environment to support long-term corrective action. • Escalate complex or recurring application issues to Tier 2 development or engineering teams as required. • Serve as the initial point of contact for application-related support requests; log, track, and update all tickets within ServiceNow. • Fulfill user requests such as access provisioning, permission changes, and application usage guidance within ServiceNow. • Communicate with users to guide them through system workflows and provide follow-up communication to ensure full resolution and customer satisfaction. • Analyze customer needs to elaborate, refine, and document enhancement requests within ServiceNow as Enhancement Records. • Participate in Agile user story grooming sessions to help convert enhancement requests into documented requirements suitable for development. • When qualified, implement approved configuration changes or minor updates to the ServiceNow platform in coordination with senior development staff.
Job Requirements
- High School with 6-9 years (or commensurate experience)
- Hands-on experience supporting user interactions, incident response, and service request handling within the ServiceNow platform.
- Demonstrated ability to work collaboratively with stakeholders, technical teams, and cross-functional groups.
- Excellent verbal and written communication skills for user support and documentation.
- Clearance Required: Ability to obtain and maintain a Public Trust Security Clearance (secret preferred)
- Preferred:
- Experience supporting the U.S. Coast Guard or similar federal agency environments.
- Familiarity with ITIL-aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management.
- ServiceNow Administrator Certification.
- ITIL Foundation Certification.
- ServiceNow Developer Certifications.
- Experience working with ServiceNow administration, workflows, service catalog, and CMDB
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
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