Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy. Build high-performing, future-ready organizations and people today.
Regional Director, Account Management
Location
Australia
Posted
23 days ago
Salary
A$176.9K - A$283K / year
Seniority
Lead
No structured requirement data.
Job Description
Regional Director, Account Management
cyberu
Role Description The Director, Account Management, is responsible for fostering the overall relationship between Cornerstone and our regional client base. Leading a team of account managers, you will maintain a strong relationship with our clients, ensuring high levels of client satisfaction and leveraging your deep understanding of our client’s business needs to ensure they are receiving the most value from our technology. - Lead, coach, and develop a growing team of Cornerstone account managers. - Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives. - Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create world-class solutions that deliver significant value. - Drive regional growth through strategic campaigns and collaboration. - Obsess about customer centricity and how we can strive to add value at every interaction. - Achieve company-leading retention rates for our regional clients. - Manage and expand relationships “high and wide” in customer organizations to expand the relationship footprint. - Collaborate with other functions to ensure excellent delivery of service, quality deliverables, and the highest level of customer satisfaction possible. - Consideration for privacy and security obligations. Qualifications - 5+ years of experience in an account management leadership capacity. - A drive to take all our customers to the next level. - Strong communication and relationship-building skills. - Ability to work independently within each account and know when to bring in team members for support. - Understanding of account management and software sales, ideally on the applications side. - Previous experience in developing opportunities and a passion for fostering customer satisfaction. - Proven ability to deliver a high degree of customer satisfaction through effective engagement. - Strong, influential team player capable of building good relationships across all functions. - Passionate about the needs of the customer while protecting Cornerstone’s interests. - Flexibility, integrity, and creative problem-solving skills. - Proven ability to effectively present and communicate confidently to all levels of an organization. - Strong discovery skills. - Ability to take a consultative approach to recommend a talent management strategy. - Excellent follow-up skills with great attention to detail. - Ability to manage several priorities and work well under pressure. - Proven ability to collaborate and build strong relationships with customers, especially at the Executive level. - Some travel will be required depending on the assigned book of accounts. - Ability to understand customer needs and find solutions that will help them. Benefits - Comprehensive compensation package including annual bonuses and program-specific awards. - Equitable pay based on market-driven research and skill-based appraisals. - Flexibility and empowerment in your career at Cornerstone. - BASE salary range for this position: 176900 - 283000 AUD.
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