• Responsible for the end-to-end success from discovery to launch of new products and features • Collaborate with Design, Engineering, Marketing, Data Science, Legal, and Analytics teams • Identify new growth opportunities through quantitative research, case studies, and reviews of industry-standard methodologies • Apply creative solutions, lead the work, and reinvent what is possible in a constantly evolving environment • Influence crucial team members throughout Instacart to align intent, resources, and prioritization • Specialize in Instacart’s strategic position in the grocery industry

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is pivotal in shaping the future of the advertising ecosystem, driving the development of a comprehensive advertising suite while enhancing data capabilities. You will be the bridge between technical and commercial teams, ensuring effective collaboration and communication. The ideal candidate is someone with an entrepreneurial mindset who thrives in a dynamic environment. Your leadership will guide the team in executing strategic product initiatives that deliver value to advertisers and publishers alike. Join us in this exciting journey to redefine performance advertising in the gaming industry. - Serve as a product leader across the Ads organization, driving and accelerating feature releases with a hands-on, execution-focused approach. - Create and maintain product roadmaps, feature backlogs, and product documentation including PRDs, user stories, use cases, user flows, logic flows, and functional specifications. - Translate product strategy into detailed requirements and user stories using tools like JIRA and Productboard. - Anticipate bottlenecks, manage escalations, make tradeoffs, and balance business needs against technical and resource constraints. - Conduct ongoing competitive analysis to continuously identify opportunities to improve user experience and differentiate our offerings in the ad tech space. - Collaborate with executive leadership to identify opportunities for growth, innovation, and differentiation. - Work closely with engineering and design teams to ensure high-quality execution and iteration. - Partner with the Operations team to productize back-end tools for delivery, analytics, and insights. - Work with data teams to productize ROI-positive targeting techniques and bring data-driven features to market. Qualifications - 10+ years of product management experience within ad tech, gaming, and/or rewarded advertising. - 3–4 years of leadership or people management experience. - Proven track record of bringing new ad products to market and owning the full product lifecycle. - Deep understanding of the ad tech ecosystem, rewarded advertising, and the needs of both advertisers and publishers. - Experience with conversion optimization, audience development, A/B testing, and targeting algorithms. - Proficiency with JIRA, Productboard, and other product lifecycle management tools. - Strong analytical mindset; comfortable with data platforms, experimentation, and KPI ownership. - Excellent written and verbal communication skills with the ability to present clearly to both technical and business audiences. - Strong knowledge of key players, competing companies, and complementary technology partners. Benefits - 100% company-paid medical, dental, and vision plans. - Unlimited Flexible Time Off. - Personalized career roadmap for each employee. - Investment in professional development through training and educational opportunities. - Supportive environment prioritizing the physical, mental, and emotional well-being of employees and their families. - A community that values creativity, collaboration, and the transformative power of play.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Telecom Product Manager will serve as the subject matter expert for the organization’s enterprise contact-center platform. This role is responsible for executing the vision, roadmap, and optimization of the platform in collaboration with the various stakeholders across the organization to enhance the member & provider experience and drive measurable value across business functions. The Telecom Product Manager will partner cross-functionally with Operations, IT, Clinical, Member Experience, Provider Experience, Optimization teams, and other key stakeholders to understand business needs, translate them into scalable solutions, and ensure the platform is leveraged to its fullest potential. This position plays a critical role in shaping the future of our contact center capabilities and ensuring that our platform evolves in alignment with organizational goals. Job Responsibilities: - Own the end-to-end product lifecycle for Telecom, including roadmap development, requirements gathering, and enhancement prioritization & execution in collaboration with Business Optimization and other departments. - Conduct ongoing assessments of contact-center performance and user feedback to identify improvement opportunities in workflows, capabilities, routing logic, and platform usability. - Partner with operations leaders, frontline agents, and cross-functional teams to understand business challenges and translate them into platform features, enhancements, and scalable solutions. - Partner with Business Optimization on strategic initiatives focused on improving operational efficiency, agent experience, and member/provider experience through thoughtful use of AI, automation, and the contact center platform capabilities. - Serve as the product liaison and subject matter expert between the business, IT, vendors, and implementation partners to drive successful design, delivery, testing, training, and adoption of the platform and its enhancements. - Maintain platform governance, including change management protocols, release management, feature rollout communication, and post-implementation performance tracking. - Create and maintain architectural documentation including diagrams, design decisions, and technical standards. - Develop and maintain dashboards in system for reporting and KPIs to monitor contact-center performance, platform usage, and the impact of product enhancements. - Ensure the contact center platform configuration, integrations, and workflows align with regulatory requirements and internal policies. - Evaluate and recommend emerging technologies, tools, and frameworks to support ongoing innovation and modernization. - Other duties and projects not listed above. Supervisory Responsibilities: May oversee contractors, otherwise this is an Individual Contributor role. Job Requirements: Experience: Required: - 3+ years of experience in Product Management, Business Process Optimization, or Contact Center Operations. - Direct experience working with contact-center platforms (Talkdesk) - Experience gathering business requirements, leading implementations, and managing roadmaps or platforms end-to-end. Preferred: - Experience within a health plan, healthcare operations, Medicare Advantage, or other regulated industries. - Experience owning a SaaS platform product lifecycle, particularly in a fast-paced, transformation-oriented environment. Education: Required: - Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field. Preferred: - n/a, 4+ years of direct relevant experience can be used to replace degree requirement Training: Preferred: Formal training in data quality or data management methodologies. Specialized Skills: Required: - Strong understanding of contact-center operations, telephony workflows, and call routing fundamentals. - Demonstrated ability to translate business needs into product requirements, process improvements, and system capabilities. - Proficiency with data analysis and business intelligence tools (e.g., Power BI, Tableau) to drive insights and decision-making. - Strong communication, stakeholder management, and change-management skills. - Experience leading cross-functional initiatives and driving adoption of new tools or capabilities. Preferred: - Experience with Talkdesk Studio, automations, AI/QA modules, WFM/WFO tools, or CRM integrations. - Knowledge of healthcare regulatory requirements impacting call centers (CMS requirements, CTM, service level standards). - Experience working in an Agile or product-centric organization. Pay Range: $98,550.00 - $147,825.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

• Lead product discovery and opportunity identification for our machine learning and AI features, working closely with Clients, Subject Matter Experts, and Data Science to surface, evaluate, and prioritize high-impact opportunities • Own the process for data-driven research and prioritization, including defining problem statements, structuring analyses, and sequencing work across Product, Data Science, and Engineering • Partner with Data Science to translate exploratory analyses, models, and insights into actionable product decisions and requirements • Drive end-to-end delivery and iteration for your product area in close partnership with Engineering and Data Science • Define and track success metrics tied to customer, product, and business outcomes • Partner with Sales, Growth, and Customer Success on launches, adoption, and expansion • Contribute to product vision, strategy, and roadmap across Anomaly’s product suite • Develop deep domain expertise in healthcare workflows, payer logic, and revenue cycle dynamics