• Manage a portfolio of high-value enterprise merchants in Asia, ensuring satisfaction, retention, and growth. • Act as the primary point of contact for strategic accounts, driving day-to-day operational excellence. • Optimise merchant success by analysing performance metrics and proactively identifying opportunities to enhance growth and reduce churn. • Collaborate closely with Product, Compliance, Tech, and Commercial teams to support complex merchant needs. • Lead business reviews with key accounts and present performance insights and improvement plans. • Use HubSpot to track merchant health, log communications, and manage lifecycle touchpoints. • Handle escalations with professionalism, speed, and a solution-oriented mindset. • Identify upsell and cross-sell opportunities based on merchant performance and product fit. • Attend key events and be open to international travel to meet strategic merchants and represent the company at conferences. • Maintain a deep understanding of our products and services to guide merchants effectively. • Contribute to the continuous improvement of internal processes and documentation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Success Associate (TPA) will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving. Responsibilities - Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations. - Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services. - Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients. - Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement. - Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner. - Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings. - Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders. - Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate commitment to the Company's core values. - Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications - Experience: 0-2 years of experience in client success, account management, or a related role in TPA space. Internships or relevant coursework in the healthcare payor, provider or technology industry are a plus. - Industry Knowledge: Basic understanding of the healthcare payor and provider landscape and technology solutions. - Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences. - Problem-Solving: Proactive and solution-oriented mindset, with the ability to learn and navigate client issues. - Technical Proficiency: Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems. - Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams. - Analytical Skills: Ability to analyze data and metrics to support decision-making and demonstrate value to clients. - Education: Bachelor's degree in Business, Healthcare Administration, clinical degree or 1 - 3 years work experience in Healthcare. Requirements - The salary range for this position is $45K to $65K. Specific offers consider a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k, and bonus opportunity. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a critical bridge between clients and internal teams, ensuring high levels of customer satisfaction and success in the staffing sector. The Customer Success Analyst will manage key accounts, analyze customer data, identify trends, and deliver actionable insights that enhance retention and service quality. Working closely with Customer Success Managers, Sales, and Operations, this position requires strong analytical skills, attention to detail, and the ability to communicate effectively with diverse stakeholders. The role operates in a fast-paced, fully remote environment, offering the opportunity to contribute directly to client outcomes and business growth. Ideal candidates are proactive, adaptable, and customer-focused, capable of juggling multiple priorities while maintaining a strong sense of urgency and accuracy. You will play a key part in shaping client experiences, supporting account health, and driving measurable value for both clients and internal teams. - Serve as a liaison between large staffing accounts and internal teams including Customer Success, Sales, and Operations. - Collaborate on daily operational tasks, including client migrations, quality checks, and special projects. - Perform report research, data analysis, and trend identification to support account health and provide actionable recommendations. - Monitor, enter, update, and close Service Center tickets in accordance with SLAs. - Maintain up-to-date knowledge of client verification processes and staffing guidelines. - Prepare monthly account reviews, maintain client fact sheets, and create program overview documents for assigned accounts. - Collect client feedback to inform process improvements, reporting, and service enhancements. - Execute additional responsibilities as assigned to ensure customer satisfaction and operational efficiency. Qualifications - High School Diploma or GED, or equivalent work experience; further education is a plus. - Minimum of 3 years of customer service or account management experience, preferably in staffing or related industries. - Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) and CRM systems such as Siebel or Salesforce. - Strong analytical skills with the ability to interpret complex data and deliver insights. - Excellent communication and interpersonal skills to build rapport and trust with internal and external stakeholders. - Strong organizational abilities, attention to detail, and capacity to manage multiple priorities. - Sense of urgency, responsiveness, and adaptability in a dynamic, remote team environment. - Ability to work independently while collaborating effectively with cross-functional teams. Benefits - Competitive hourly wage ranging from $21 to $26.50 per hour. - Fully remote work arrangement with occasional business travel as needed. - Comprehensive medical, dental, and vision coverage, with supplemental benefit options. - 401(k) retirement plan with employer match and Employee Stock Purchase Plan (ESPP). - Flexible Paid Time Off (PTO) and 9 company-recognized holidays. - Opportunities for professional development, technology training, and career growth. - Supportive work environment that values diversity, inclusion, and employee success. - Exposure to advanced tools and processes in a leading staffing-focused customer success team.

At MVP360 Sports & Entertainment Management, we thrive in a dynamic world, fostering a culture of creativity and collaboration. From vision to victory, we design and deliver unforgettable sporting and entertainment events. We are looking for dedicated individuals passionate about enriching communities through sports and recreation. Job Title: Cheerleading Coach for Military Camps NOT a WORK FROM HOME JOB: These camps take place all around the world and on military installations. MUST HAVE a valid and up-to-date driver's license, pass all local, state, and federal background checks. Clean driving and criminal record. MUST be able to travel and be away from your home of record for at least 6 days at a time. The Cheerleading Coach will play a vital role in developing and implementing cheerleading programs that engage, educate, and inspire participants of all ages. This role involves planning events, coordinating activities, and fostering an environment that promotes health, fitness, confidence, teamwork, and community engagement. Key Responsibilities MVP360 Sports is thrilled to expand our youth development programs by launching cheerleading camps and clinics tailored specifically for military children and families at various military installations across the U.S. and potentially overseas. As a premier youth development organization with more than 13 years of experience, MVP360 Sports harnesses the power of sports and performance activities to drive positive transformation. We inspire and empower thousands of young athletes each year through dynamic camps, leadership training, and comprehensive programs that cultivate character, encourage healthy lifestyles and physical literacy, and support social-emotional growth. Our signature "360" approach weaves together education, wellness, and personal development, equipping kids with essential life skills like discipline, teamwork, confidence, and resilience. We already run highly successful programs (including soccer, flag football, multi-sport offerings, and now cheerleading) directly at military bases, collaborating with branches including the Air Force, Army, Navy, and more. These programs are celebrated for their emphasis on skill-building, enjoyment, full inclusion regardless of ability, and mentorship from committed coaches who make every session impactful. Now, we're excited to introduce dedicated cheerleading-specific camps and clinics—designed to help military youth sharpen their cheer skills (tumbling, stunting, jumps, dance, cheers, and routines), enhance self-confidence, strengthen team bonds, and thrive in a fun, high-energy yet supportive atmosphere. These offerings perfectly complement our mission to uplift the next generation and provide meaningful, structured enrichment for military families right on base, addressing the unique challenges they face such as frequent relocations and parental deployments. To bring this vision to life, we're recruiting experienced, enthusiastic cheerleading coaches ready to travel to military installations for multi-day camps or clinics (typically 4-5 days, 3 hours per session). Coaches will lead training sessions, provide mentorship, and create unforgettable, transformative experiences for the kids. What we're seeking in coaches: - Demonstrated experience coaching cheerleading (youth level preferred) - Genuine passion for working with children of diverse skill levels and backgrounds - Flexibility and willingness to travel (we cover all coach travel, accommodations, and equipment) - Alignment with our core values of positive youth development, inclusivity, and mentorship - Readiness to complete necessary background checks (including military-specific clearances as required) - High energy, patience, and excellent communication to foster encouraging, enjoyable environments This is a deeply fulfilling role where you can truly make a lasting difference in the lives of military children—while becoming part of a passionate network of 150+ coaches and mentors. Families and participants consistently rave about our programs for their dynamic coaching, adaptability, and genuine positive influence. If you're eager to share your cheerleading expertise at military bases and join our "Rise Up!" movement, we want to hear from you! We're growing quickly and building our cheerleading coaching team—opportunities are limited, so don't wait! Together, let's empower military youth through the spirit, energy, and power of cheerleading and purposeful performance activities. Go MVP360! Where Sports Meet Purpose. P.S. Explore more about our vision for youth sports on our site: https://www.mvp360sports.com/ And discover our military-focused initiatives and customizable camp options at www.mvp360sports.com.