This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a critical bridge between clients and internal teams, ensuring high levels of customer satisfaction and success in the staffing sector. The Customer Success Analyst will manage key accounts, analyze customer data, identify trends, and deliver actionable insights that enhance retention and service quality. Working closely with Customer Success Managers, Sales, and Operations, this position requires strong analytical skills, attention to detail, and the ability to communicate effectively with diverse stakeholders. The role operates in a fast-paced, fully remote environment, offering the opportunity to contribute directly to client outcomes and business growth. Ideal candidates are proactive, adaptable, and customer-focused, capable of juggling multiple priorities while maintaining a strong sense of urgency and accuracy. You will play a key part in shaping client experiences, supporting account health, and driving measurable value for both clients and internal teams. - Serve as a liaison between large staffing accounts and internal teams including Customer Success, Sales, and Operations. - Collaborate on daily operational tasks, including client migrations, quality checks, and special projects. - Perform report research, data analysis, and trend identification to support account health and provide actionable recommendations. - Monitor, enter, update, and close Service Center tickets in accordance with SLAs. - Maintain up-to-date knowledge of client verification processes and staffing guidelines. - Prepare monthly account reviews, maintain client fact sheets, and create program overview documents for assigned accounts. - Collect client feedback to inform process improvements, reporting, and service enhancements. - Execute additional responsibilities as assigned to ensure customer satisfaction and operational efficiency. Qualifications - High School Diploma or GED, or equivalent work experience; further education is a plus. - Minimum of 3 years of customer service or account management experience, preferably in staffing or related industries. - Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) and CRM systems such as Siebel or Salesforce. - Strong analytical skills with the ability to interpret complex data and deliver insights. - Excellent communication and interpersonal skills to build rapport and trust with internal and external stakeholders. - Strong organizational abilities, attention to detail, and capacity to manage multiple priorities. - Sense of urgency, responsiveness, and adaptability in a dynamic, remote team environment. - Ability to work independently while collaborating effectively with cross-functional teams. Benefits - Competitive hourly wage ranging from $21 to $26.50 per hour. - Fully remote work arrangement with occasional business travel as needed. - Comprehensive medical, dental, and vision coverage, with supplemental benefit options. - 401(k) retirement plan with employer match and Employee Stock Purchase Plan (ESPP). - Flexible Paid Time Off (PTO) and 9 company-recognized holidays. - Opportunities for professional development, technology training, and career growth. - Supportive work environment that values diversity, inclusion, and employee success. - Exposure to advanced tools and processes in a leading staffing-focused customer success team.

At MVP360 Sports & Entertainment Management, we thrive in a dynamic world, fostering a culture of creativity and collaboration. From vision to victory, we design and deliver unforgettable sporting and entertainment events. We are looking for dedicated individuals passionate about enriching communities through sports and recreation. Job Title: Cheerleading Coach for Military Camps NOT a WORK FROM HOME JOB: These camps take place all around the world and on military installations. MUST HAVE a valid and up-to-date driver's license, pass all local, state, and federal background checks. Clean driving and criminal record. MUST be able to travel and be away from your home of record for at least 6 days at a time. The Cheerleading Coach will play a vital role in developing and implementing cheerleading programs that engage, educate, and inspire participants of all ages. This role involves planning events, coordinating activities, and fostering an environment that promotes health, fitness, confidence, teamwork, and community engagement. Key Responsibilities MVP360 Sports is thrilled to expand our youth development programs by launching cheerleading camps and clinics tailored specifically for military children and families at various military installations across the U.S. and potentially overseas. As a premier youth development organization with more than 13 years of experience, MVP360 Sports harnesses the power of sports and performance activities to drive positive transformation. We inspire and empower thousands of young athletes each year through dynamic camps, leadership training, and comprehensive programs that cultivate character, encourage healthy lifestyles and physical literacy, and support social-emotional growth. Our signature "360" approach weaves together education, wellness, and personal development, equipping kids with essential life skills like discipline, teamwork, confidence, and resilience. We already run highly successful programs (including soccer, flag football, multi-sport offerings, and now cheerleading) directly at military bases, collaborating with branches including the Air Force, Army, Navy, and more. These programs are celebrated for their emphasis on skill-building, enjoyment, full inclusion regardless of ability, and mentorship from committed coaches who make every session impactful. Now, we're excited to introduce dedicated cheerleading-specific camps and clinics—designed to help military youth sharpen their cheer skills (tumbling, stunting, jumps, dance, cheers, and routines), enhance self-confidence, strengthen team bonds, and thrive in a fun, high-energy yet supportive atmosphere. These offerings perfectly complement our mission to uplift the next generation and provide meaningful, structured enrichment for military families right on base, addressing the unique challenges they face such as frequent relocations and parental deployments. To bring this vision to life, we're recruiting experienced, enthusiastic cheerleading coaches ready to travel to military installations for multi-day camps or clinics (typically 4-5 days, 3 hours per session). Coaches will lead training sessions, provide mentorship, and create unforgettable, transformative experiences for the kids. What we're seeking in coaches: - Demonstrated experience coaching cheerleading (youth level preferred) - Genuine passion for working with children of diverse skill levels and backgrounds - Flexibility and willingness to travel (we cover all coach travel, accommodations, and equipment) - Alignment with our core values of positive youth development, inclusivity, and mentorship - Readiness to complete necessary background checks (including military-specific clearances as required) - High energy, patience, and excellent communication to foster encouraging, enjoyable environments This is a deeply fulfilling role where you can truly make a lasting difference in the lives of military children—while becoming part of a passionate network of 150+ coaches and mentors. Families and participants consistently rave about our programs for their dynamic coaching, adaptability, and genuine positive influence. If you're eager to share your cheerleading expertise at military bases and join our "Rise Up!" movement, we want to hear from you! We're growing quickly and building our cheerleading coaching team—opportunities are limited, so don't wait! Together, let's empower military youth through the spirit, energy, and power of cheerleading and purposeful performance activities. Go MVP360! Where Sports Meet Purpose. P.S. Explore more about our vision for youth sports on our site: https://www.mvp360sports.com/ And discover our military-focused initiatives and customizable camp options at www.mvp360sports.com.

As the Manager, Customer Success Engineering for Procore's Datagrid division you will lead a team of high performing Customer Success Engineers dedicated to retaining and growing our existing customer base. Sitting within the Customer Success vertical, you will bridge the gap between "successful product usage" and "commercial growth." Your mission is to build a predictable engine for renewals and identify expansion opportunities that align with our customers’ long-term goals. This role will directly report to the Head of Customer Success and the preferred location is Austin, Texas, or Bay Area, California, but we are open to remote US applicants. We’re looking for candidates to join us immediately. What you'll do: - Team Leadership & Coaching: Manage the Customer Success Engineers. You will coach them on negotiation tactics, account planning, and navigating complex corporate hierarchies to reach economic decision-makers. - Revenue Ownership: Own the Gross Retention Rate (GRR) and Net Retention Rate (NRR) targets for your segment. You are responsible for ensuring the team hits renewal and expansion quotas. - Commercial Strategy: Develop and refine the "Expansion Playbook." Identify white-space opportunities within our current book of business and help the team execute upsell/cross-sell strategies. - Forecasting: Maintain a high degree of forecast accuracy for monthly and quarterly renewals. You will report directly to the Head of Customer Success on the health of the renewal pipeline. - Customer Advocacy: Act as the executive sponsor for high-value accounts. Step into difficult negotiations or "at-risk" situations to provide senior-level support and churn prevention. - Cross-functional Collaboration: Partner with the Forward Deployed Engineering (FDE) and Product teams to ensure customer feedback is being used to drive stickiness and expansion. What we're looking for: - Experience: 5+ years in Customer Success, Account Management, or sales with 2+ years of experience leading a team in a B2B SaaS environment. - Commercial Acumen: Proven track record of hitting or exceeding revenue targets (renewals and expansions). You understand the "art of the deal" as much as the "science of success." - Strategic Thinking: Ability to move beyond "firefighting" and look at account health trends to build long-term retention strategies. Additional Information Base Pay Range: On Target Earning Range: This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

We’re looking for a Digital Customer Success Manager to join Levelset, a Procore Company’s Customer Success Team. In this role, you’ll proactively and reactively engage with customers in our scaled book of business. You will own a defined book of business and use customer data, product analytics, and engagement insights to identify where to focus your time for maximum impact. You will also support reactive requests, ensuring customers receive fast, thoughtful, and value-oriented responses. As a Digital Custom Success Manager, you’ll partner with Customer success, Revenue Operations, Sales, Marketing to drive value through digital-first engagement strategies. You will use your analytical skills, operational tools, and mass communication skills to engage your portfolio of customers to increase adoption and retention across your book of business. This is a great opportunity to join a team that is focused on growth. This position reports to the Manager of Implementation Services and Revenue Enablement and will be based in New Orleans, Austin, or Remote. We’re looking for someone to join us immediately. What you’ll do: - Manage a digital book of business, engaging customers through a digital-first model to drive retention and growth. - Drive adoption and expansion through strategic touchpoints, campaigns, webinars, and automated outreach. - Analyze customer health signals (usage, engagement, lifecycle stage, risk indicators) to guide proactive engagement. - Prioritize outreach based on revenue potential, risk level, expansion opportunities, and lifecycle stage. - Respond to inbound customer inquiries, troubleshoot issues and ensure timely resolution. - Collaborate cross-functionally with Support, Sales, Product, and RevOps to improve customer outcomes and segmentation models. - Monitor product adoption and deliver enablement resources such as walkthroughs, guides, and best practices aligned to customer goals. - Contribute to scalable success programs by improving digital plays, automation workflows, and identifying friction points. What we’re looking for: - 1+ years of experience in Customer Success, Account Management, or Customer Operations. - Experience managing a high-volume book of business in a digital or scaled customer engagement model. - Strong analytical skills with experience using CRM and product analytics tools. - Experience in SaaS or technology-driven environments preferred. - Data-driven mindset with the ability to interpret usage trends and engagement signals. - Excellent prioritization, time management, and multitasking abilities. - Clear written and verbal communication skills with a customer-centric approach to problem-solving. - Familiarity with customer success tools and programs, such as Salesforce, Gainsight, HubSpot, health scoring models, or digital engagement campaigns. Additional Information Base Pay Range: This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.