• You shall lead and manage a team of Multi-brand Retail DSA’s (Designated Selling Associates) to achieve the sales targets set by the organization. • We expect you to develop and implement effective sales strategies that would result in maximization of sell-out, including but not limited to contests, clientele with personal shoppers and maximizing event traffic. • Own, deliver and exceed by location/ door sales targets set by Multi-Brand Retail Director and Account Executive. • Work alongside VM Manager to ensure guidelines are executed by store team for front and back of house. • You will be responsible for recruiting, training, and retaining qualified DSAs who can deliver exceptional customer service. • Train stores on a quarterly and seasonal basis, alongside DSA’s; Work with Director of Sales to develop annual DSA training summit. • We expect you to monitor and analyze market trends, competitor activities, and consumer behavior to identify potential business opportunities. • We expect you to maintain and develop an understanding of customer interactions, sales, and transactions, and provide feedback monthly. • You shall collaborate with Multi-Brand Retail Director of Sales to partner with teams such as marketing and operations to achieve common goals and resolve any issues that may arise. • We expect you to foster a positive work culture and motivate your team to perform at their best by providing coaching, feedback, and recognition. • You must have experience managing a team of DSA professionals in a fast-paced environment. • We expect you to be able to devise and implement effective sales strategies that achieve measurable growth. • Your ability to build strong relationships with clients, stakeholders, and internal teams is critical for success in this role. • You should possess excellent communication skills, both verbal and written, as well as strong presentation abilities. • Demonstrated proficiency in using data analytics tools to extract insights and drive decision-making is required. • We require a candidate who can think creatively, work collaboratively, and adapt quickly to changing demands. • You must have fashion and apparel or beauty replenishment experience.

• Support the team in administering back-office processes including: Agent profile setup and maintenance, Terminations and account holds, Mailing list management and onboarding communications • Support the team in setting up and managing agent payment structures in accordance with the Agent Agreement (AOA), ensuring understanding and compliance with compensation rules • Ensure the team responds to inquiries from agents and internal stakeholders (via Salesforce, email, phone, and tickets) within 48 hours, maintaining professionalism and clarity • Support and guide the team in managing and communicating chargeback-related debt collections with agents, ensuring accuracy, transparency, and strong communication • Ensure the team develops a strong understanding of internal terminology, systems, and processes to effectively support agents • Coach, develop, and support team members to improve performance, build skills, and maintain accountability to department standards • Foster a positive, professional environment within the team and ensure strong relationships with agents and head office staff • Support and oversee the use and continuous improvement of systems including: Back Office Platform, CRM (Salesforce), EFA (Expert Financial Analysis) • Identify opportunities to improve processes, systems, and efficiencies, and provide recommendations • Ensure training materials are maintained and updated to reflect process changes and newly acquired knowledge • Work cross-functionally with all departments to ensure seamless agent experience • Support the team in assisting with agent website setup and related onboarding tasks as proficiency develops • Monitor team capacity and allocate resources effectively, ensuring productivity and support across departments • Perform additional duties as assigned as the role evolves

• Reviewing and analyzing medical billing and coding for processing while assisting with client management and managing the coding team. • Adheres to the ICD-9/ICD-10 coding conventions, official coding guidelines approved by CPT, AMA, AAOS, and CCI. • Consults physicians for clarification and additional documentation prior to code assignment when there is conflicting or ambiguous data in the health record. • Strives for the optimal payment to which the facility is legally entitled. • Assists and educates physicians and other clinicians by advocating proper documentation practices. • Adheres to OIG guidelines. • Ensures the coding site specifics are updated as needed for each center assigned. • Identifies and tracks all cases that are not able to be billed due to lacking information. • Responsible for properly performing month end tasks within the established timeframe including running month end reports for each center assigned and tracking of cases that are not yet billed for the month. • Client management, including emails, phone calls, and video meetings with client staff as well as physicians. • Aid clients in denial management and coding reviews. • Manage a coding team consisting of Team Leads and production coders. • Productivity management of cases coded. • Approve employee time and payroll entries. • Provide training and ongoing education to coders.

• Design and implement the patient access program strategy, including workflows, standard operating procedures, and key performance metrics • Advise on case management systems and technology tools to support efficient operations and reporting • Develop training materials and knowledge resources covering wound care coding, payer policies, and appeals strategies • Create dashboards and reporting frameworks to track program performance, identify trends, and inform continuous improvement • Partner with sales, marketing, and medical affairs to align patient access support with commercial objectives • Manage a personal caseload of patients requiring reimbursement support • Conduct benefit investigations and verify patient coverage across the full spectrum of health plans • Champion an exceptional patient and HCP experience by ensuring that all communications and case updates are clear, empathetic, timely, and tailored to the needs of patients, caregivers, and providers