• Coordinate the overall Solutions Design process ensuring that the clinical protocols are appropriately mapped to software solutions efficiently, accurately and within project scope • In-depth knowledge of Medable's software, technology, and processes to be able to guide a client to the best use of Medable's platform to meet their needs therapeutic areas meetings • Develop and communicate design best practices for specific • Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review • Develop supporting documentation to streamline software design and configuration • Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting • Serves as a platform expert • Manages technical implementation releases, including timelines, technical milestones, and deliverables • Ensure projects are completed on time, within scope, and meet both technical and customer expectations • Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams • Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements • Acts as the link between customers and Medable’s product development team • Collaborate with product team to scope additional product features and product roadmap • Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal teams • This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards • Supports technical training and onboarding to customers to ensure successful product launches and adoption.

• Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations • Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals • Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams • Provide expert advisory services and define best practices to customers and other implementation consultants • Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams • Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success • Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

• Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations • Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals • Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams • Provide expert advisory services and define best practices to customers and other implementation consultants • Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams • Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success • Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

• Client-facing functional lead supporting kick-off and leading functional requirements discussions. • Working with the client to capture payroll configuration information required to finalize Strada Pay workbooks. • Identify deviations from Strada Pay standards (product & processes). • Working closely with Strada’s Product team to complete the configuration of the payroll solution. • Validate payroll solution & integrations as part of the project testing cycles. • Perform data validations in the payroll system. • Coordinate defect resolution with relevant teams. • Knowledge transfer to ongoing application services for payroll solution maintenance. • Input to and updates the project plan. • Support data mapping and data validations across all systems and issue resolutions. • Support integration issues resolution. • Support UAT and parallel testing. • Support data validations across all systems and issue resolutions. • Responsible for workaround definitions and resolutions. • Support and oversee knowledge transfer to Delivery and Operational Payroll teams.