• Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations • Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals • Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams • Provide expert advisory services and define best practices to customers and other implementation consultants • Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams • Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success • Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

• Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations • Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals • Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams • Provide expert advisory services and define best practices to customers and other implementation consultants • Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams • Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success • Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

• Client-facing functional lead supporting kick-off and leading functional requirements discussions. • Working with the client to capture payroll configuration information required to finalize Strada Pay workbooks. • Identify deviations from Strada Pay standards (product & processes). • Working closely with Strada’s Product team to complete the configuration of the payroll solution. • Validate payroll solution & integrations as part of the project testing cycles. • Perform data validations in the payroll system. • Coordinate defect resolution with relevant teams. • Knowledge transfer to ongoing application services for payroll solution maintenance. • Input to and updates the project plan. • Support data mapping and data validations across all systems and issue resolutions. • Support integration issues resolution. • Support UAT and parallel testing. • Support data validations across all systems and issue resolutions. • Responsible for workaround definitions and resolutions. • Support and oversee knowledge transfer to Delivery and Operational Payroll teams.

Service is our super power. As an implementation and technical support specialist you are responsible for getting our solution up and running for clients, and supporting them when issues arise. This role provides an opportunity to apply your problem-solving and technical skills, and go deep in a domain Point of Reference has helped build. Our Salesforce® native software enables Sales, Marketing, Customer Success, PR, Events, Digital, and more. If you thrive on the challenge of switching gears between project management and problem-solving, working with data and working with people, we want to talk to you. We have a great opportunity for a perpetually curious, motivated, self-starter, driven by customer satisfaction and getting things done. We’re a growing small business with big ambition. No bureaucracy, no politics, no BS. Our clients include some of the biggest tech companies in the market. Specific responsibilities include: - Leading technical implementations, working with Salesforce system administrators. - Managing the process of migrating data to our solution. - Troubleshooting and resolving client support issues. Testing and validating new and updated product functionality. Requirements: - Experience with Salesforce® CRM. Some Salesforce Administrative knowledge preferred. - 2+ years of customer service and technical support experience in B2B SaaS for enterprise. - Experience with applications like Jira, Confluence, etc. - Demonstrated exceptional analytical, troubleshooting, and problem- solving expertise. - Strong written and verbal communications skills. - Love of problem-solving. - Strong data analysis skills. - High technical aptitude. - Organized and detail-oriented. - Microsoft Office skills. Ability to clean, structure and manipulate large data sets in Excel. - Natural curiosity, a quick learner. - Adaptable and flexible. - Demonstrable sense of humor, humility, and confidence. - Home-office in the state of Colorado. Benefits include: - Medical/Dental/Optical insurance - 401K - 3 weeks of paid time off to start - Flex spending account - Work from home-office (no commuting!) - Computer/office equipment provided - Phone/Internet business cost reimbursement Reports to: Director, Technical & Professional Services Start date: Hiring now