• Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan) • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Complete Ad Hoc projects as required.

• Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan) • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Complete Ad Hoc projects as required.

• Drive client facing activity by securing meetings with new contacts in the market via selected channels e.g. email, messaging or telephone. • Develop a thorough understanding of prospect clients’ key characteristics and needs and the relevant Eupnea propositions, ensuring our engagements encompass the full breadth of the firm. • Work directly with the Founder and our consultants to support effectively our range of business development activities and best practice (including conducting market research and organising branded events) and development of the prospecting and sales capability. • Ensure client feedback (and learnings from) are shared and acted upon to help leverage prospecting capability, increase opportunity conversion and client satisfaction. Identify winning behaviours based on client feedback and best practice principles and increase effort/activity on the right opportunities. • Help develop sales enablement campaigns and drive opportunities from marketing and sales campaigns. • Join relevant industry events, forums, panel discussions, talks and roundtables on behalf of Eupnea to utilise business networking opportunities and raise the profile of Eupnea. • Accurately record all business development activity (conversations and opportunities) and KPI measurement in our systems. • Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.

• Superior task management incorporating incident triage, analysis and resolution • Problem / Defect identification and categorisation • Deliver quality task (incident and problem) resolution • Provide functional and technical advice and knowledge • Develop strong working relationships with customers • Participate in a rotating roster for out-of-hour support